USHARANI A/P TANGAVELLO

Contact Details

Address : 1A-10-13

Jalan RU 1, Desa Baiduri, 11500

Bandar Baru, Pulau Pinang.

Mobile No. : 014-*******/011********

Email : adlqz8@r.postjobfree.com

Personal Particulars

Age : 33 years

Date of Birth : 14 Dec 1986

Nationality : Malaysia

Gender : Female

Marital Status : Single

Permanent Residence : Malaysia

Qualification

Qualification : Bachelor's Degree

Field of Study : Finance/Accountancy/Banking

Major : Accounting

Institute/University :2006-2009

KOLEJ PUSAT TEKNOLOGI PENGAJIAN LANJUTAN (PTPL), Malaysia. In association with ANGLIA RUSKIN UNIVERSITY (ARU) UK, LONDON.

Graduation Date : 31st Oct 2009

Experience

S.THILLAIMUTHU & CO-AUDIT FIRM

Drafted and finalized full set of audited accounts

Perform compliance and substantive test on clients’ internal controls and accounting system

Perform initial analytical review on clients’ financial statements

Review and examine clients’ statutory registers and secretarial records

Attend and observe clients’ annual stock-take

TM CALL CENTRE (VADS BUSINESS PROCESS)

Handle billing and enquiries call from TM customers to clarify on their bill and also for reconnection

Answer more than 60 calls per day without fail on time.

Good time management

Polite towards customers while answering their question even customer treat us in a rude.

Learn to be respect and value the importance of customer but enlarge the new products and services to increase the commodity of applying on new packages.

Better co-operation and quality handling on errors and issues

Good problem solving too.

ASIA FILE MANUFACTURING PENANG

Prepare invoice for customers.

Key in repair and reorder data of jewels into system

Expanding knowledge of Accounts while preparing GL and assisting seniors on their reconciliation.

PBAPP

Filing document accordingly

Allocate cheques printed for payment with proper supporting document.

Responsible to get signature from FM,GM,SUK & SFO based on the cheque amount.

Checking payment document to issue cheque.

Assisting on staff and HOD handphone bill payment, all over PBAPP office TM bills payment supporting documents arrangement too.

Assist on batching payment document with batch header to past for checkers to proceed on checking of the document.

TECHICAL ANALYST

-Responsible for providing phone and electronic based support.

- Assists customers in analyzing technical complications, determining problems, and provides resolutions.

- Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.

- Ensures proper escalation procedures are followed, detailed ticket documentation.

- To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.

- Analytical ability is required in order to resolve technical issues.

VC Health Concepts

-Supports team manager and performs management duties when manager is absent or out of office.

-Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.

-Communicates deadlines and sales goals to team members.

-Have group meeting with team mates to achieve sales target.

Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill

Years

Proficiency

MS Excel

MS Power Point

4

4

Intermediate

Intermediate

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language

Spoken

Written

Bahasa Malaysia

8

8

Tamil

9

10

English

9

9

Text Resume / Additional Info

CAREER OBJECTIVE:

To use my skills and education to contribute towards developing and expanding business opportunities, with the chance to advance to a management role in future.

SUMMARY:

* Bachelor Degree in Accounting & Finance analysis

* Ability to communicate articulately with people

* Able to learn fast

* Strong Interpersonal communication skills.

* Problem analysis and problem solving.

* Organizational skills and customer service orientation.

* Adaptability and ability to work under pressure.

Initiator.

EXTRA CURRICULUMS IN SCHOOL:

* Red Crescent Society (Member)

* Science club (Member)

* Koperasi (Member & Leader)

* Netball (Member)

ADDITIONAL:

*Have been to National Service in Tasik Meranti, Perlis.

*Have been attend the Merdeka Run an receive a cert successfully which organized by PTPL College

* I attended the National Service in 2004

* Reward cert of National Service and congratulation letter from, Yang berhormat Dato Dr.Abdullah Ahmad Badawi.

* Attend kawad merdeka representing PBAPP for the year 2012 and also year 2013 Merdeka day at Penang.

* Have been attend and co-operate among staffs in Labour Day celebration of Malaysia which held at Stadium Bandaraya Bukit Jalil, Shah Alam.

Working Experience

JAN 2009-2010, S.THILLAIMUTHU & CO- CHARTERED ACCOUNTANT.

PENANG.

POSITION

JUNIOR AUDITOR

JOB DESCRIPTION:

*prepare AR and AP updates

*check on invoices

*cross checking with provided account from company

*taxation

*analyse data

*key in account into UBS and Tally Accounts software

*Prepare audit report

*Assist seniors for stock take as well

*Prepare accounts for Management services company

*Secretarial document checking and reference update

JUNE-2010 UNTIL CURRENT,TM CALL CENTRE (CONTRACT)

CUSTOMER SERVICE REPRESENTATIVE

KOMTAR PENANG

JOB DESCRIPTION:

*assist customer for clarify billing issues

*promote TM Product and service updates

*follow up with customer for perfect satisfaction of customer being fulfilled

*escalate any customer concern on the product and service

*billing error issue being escalated

*update and follow up with technical team if has any other major concerns related to streamyx or telephone bill rebate due to system faulty

JUNE-2011 UNTIL DEC 2011,ASIA FILE MFG CO (CONTRACT)

ACCOUNTS CLERK

BAYAN LEPAS,PENANG

JOB DESCRIPTION:

*analyze company AP and AR account

*receive invoice from suppliers and vendors

*filling for bank updates *bank reconciliation *prepare Debit Note, Credit Note and Cross reference updates with company previous accounts as well *prepare invoice

*prepare ABBA account as well

*prepare full set of Account

*ERP accounting software update (enter account data)

JAN 2012-JUNE 2016

CLERICAL OFFICER (FINANCE DEPARTMENT)

PBAPP

JOB DESCRIPTION:

*checking on AP invoices

*staff claim update

*analyse payment document

*cros checking on panel clinic invoices

*take control of project management for prepare account and updates

*assist executive for prepare bank reconciliations and quarter closing

JULY 2016-JAN 2017

TECHNICAL ANALYST (CONVERGYS)

DELL SDN BHD (Date joined: 21.7.2016)

-Responsible for providing phone and electronic based support.

- Assists customers in analyzing technical complications, determining problems, and provides resolutions.

- Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.

- Ensures proper escalation procedures are followed, detailed ticket documentation.

- To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.

- Analytical ability is required in order to resolve technical issues.

FEB 2017 TO CURRENT

TEAM LEAD

JOB DESCRIPTION

-Supports team manager and performs management duties when manager is absent or out of office.

-Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.

-Communicates deadlines and sales goals to team members.

-Have group meeting with team mates to achieve sales target.

-Prepare accounts too from Jan to June 2018.

Availability : ONE MONTH NOTICE PERIOD

Job Preferences

Willing to Travel : Yes

Willing to Relocate : Will Consider

Possess Own Transport : Yes

REFERENCE

Name : Ms.Vanitha Gopalakrisnan

Relationship : Lecturer

Position : Accounting Lecturer, KOLEJ PUSAT TEKNOLOGI PENGAJIAN LANJUTAN (PTPL).

Tel : 012-*******

Email : adlqz8@r.postjobfree.com

Name : Mr.Jailani

Relationship : Manager (TM)

Position : Manager of Call Centre TM

Tel : 013-*******

Name : Miss.Nurhayati Bte Nuruddin

Relasionship : Team Leader (TM)

Position : Team Leader (TM)

Tel : 012-*******

Name : Mr.Naresh Phubalan

Relasionship : Senior Executive

Position : Chemist (PBAPP)

Tel : 019-*******

Name : Darren

Relationship : Senior L3 ( Dell)

Position : Senior L3 (Dell)

Tel : 012-*******

Name : Kartigayen

Relationship : Team Manager (Convergys)

Position : Manager (Convergys)

Tel : 016*******

Name :Mr.Khairy

Relationship : Manager

Position : Manager

Tel :011********

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