MARIA HASSAN F** A/*, Abul Fazal II, Jamia Nagar, Okhla, New Delhi

Contact: +91-906**-*****; Email: adlqx8@r.postjobfree.com LinkedIn: linkedin.com/in/maria-hassan

PROJECT COORDINATOR

Highly dedicated professional with proven track record of driving organizational growth and demonstrating results in a challenging environment

SUMMARY OF SKILLS

• Qualified Project Coordinator, MBA (Business Analytics), Project Management Professional (PMP) Certified professional, Power Bi Professional & Certified Scrum Master with experience of over 7 years across Project Coordination, Vendor & Stakeholder Management, requirements elicitation and analysis, Contract Management, Business Development, Documentation, Customer Relationship Management, Liaison & Coordination and People Management.

• Well versed in project coordination, possess good strengths in striking perfect coordination with all stakeholders – company, team and client to catalyse work performance and ensure project execution within defined cost/ time parameters.

• Consummate professional with excellent communication, planning, execution, monitoring and problem-solving skills, as well as the ability to handle multiple tasks in high pressure environments and under tight deadlines. PROFESSIONAL EXPERIENCE

ADOBE Since Jan’14

Project Coordinator

• Coordinating project development from beginning to end. Defining project scope, goals and deliverables that supporting business goals in collaboration with senior management and stakeholders.

• Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support.

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

• Identifying and rectifying problems to ensure smooth project operations and recommending need-based modifications to enhance operational efficiency.

• Adept at handling inter/intra departmental co-ordination to ensure smooth operations at all times and maintaining proper decorum & discipline.

• Working in close co-ordination with the clients and teams to help define business and functional requirements.

• Expediting decision making across global customer experience teams by demonstrating the issue through data-driven insights along with possible workaround and solutions.

• Working with the Business Development and Product Management field, while effectively handling requirements elicitation and analysis.

• Responsible for the tracking and implementing the deliverables against the scope and project plan, while keeping the stakeholders up to date.

• Communicating with supervisors, peers or subordinate, establishing and maintaining interpersonal relationships. Involved in organizing, planning and prioritizing work also developing specific goals and plans.

• Mentoring the team members while guiding them on charting out their career plan and path.

• Coordinating the minutes of meetings and following up on the agreed action items with relevant stakeholders.

• Responsible for effective client communication and stakeholder management.

• Create and share relevant executive reports while keeping them updated on the progress of various projects.

• Achieving excellence in meeting SLA metrics through efficient resource planning, by forecasting and through efficient Productivity

& Quality performance measures.

Business Operations Specialist

• Spearheading facilitation and execution of Transactional Connect Business including partner & customer service and order management.

• Manage the flow of a workplace and optimize day-to-day activities. The role involves tasks like analysing business operations and identifying customer needs in order to bring the two closer together.

• Collaborating with Partner Managers to ensure smooth operations.

• Managing Global EMEA, NA and APAC products and market dynamics.

• Escalation Point for partners/ resellers to ensure delivery of quality service.

• Quarterly publishing Newsletters for partners/reseller with product details for better services.

• Developed Analytical processes for partners; conducting regular quality checks on processes to ensure timely delivery.

• Deployed Business rules, synthesized data, and performed quality checks. Helped in Process changes in response to evolving business needs.

Technical Support Associate, Jan'14 - Aug'16

• Extending high-end technical support on Adobe Connect platform and ensuring high customer satisfaction levels through prompt redressed of their problems.

• Carrying out the root cause and failure analysis to resolve systems related issues.

• Prepare various analytical processes for partners and perform regular quality checks on various processes and ensure timely delivery.

CONVERGYS INDIA SERVICES PRIVATE LIMITED Sep’12 – Jan’14 Technical Support Specialist

• Managing customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.

• Maintaining cordial relations with customers to sustain the objective of the business. Handling customer grievances and resolving issues.

• Coordinating with cross functional teams to get to the root cause of the issue and brainstorm to find resolution.

• Building professional relationship with business units to manage day-to-day business issues and future growth. Providing effective and timely feedback to the team members about their quality performance. EDUCATIONAL CREDENTIALS

PGDM (Business Analytics), 2020

Institute of Management Technology, Ghaziabad

Master of Computer Application (MCA), 2012

Sharda University

Bachelor of Computer Application (BCA), 2009

Deewan Institute of Management Studies

CERTIFICATIONS

• Project Management Professional (PMP) ® Project Management Institute PMP® #2690201 • Nov 2019 - Nov 2022

• Certified Scrum Master • Feb 2020 – Feb 2022

• POWER BI

• PRINCE2® Practitioner Certificate in Project Management PeopleCert - GR657034018MH

• PRINCE2® Foundation Certificate in Project Management PeopleCert - GR656067853MH

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