TAMARA AL-AARAB

**** *********** ********, ******, *******; K1E 2Y3

Phone: 819-***-**** Email: adlqwy@r.postjobfree.com

PROFILE

Hard-working Customer Service professional with excellent communication skills, direct experience in retail and hospitality and a passion for helping others. Builds strong relationships with customers and team members by addressing their needs and offering assistance in an efficient and effective manner. Welcomes the opportunity to learn new skills and enjoys being challenged. SUMMARY OF QUALIFICATIONS

• Developed positive working relationships with customers

• Effectively managed workload in a fast-paced environment

• Calmly dealt with customer complaints by providing realistic solutions

• Proved to be reliable, well organized and detail-oriented

• Communicates fluently in both English and Arabic

• Flexible to work evenings and weekend shifts

WORK EXPERIENCE

Pharmacy Assistant, Shoppers Drug Mart, Ottawa, ON Aug - Sept 2019

• Provided superior patient and customer service

• Identified and referred any clinical questions to the pharmacists or pharmacy assistants

• Helped to fill prescriptions, maintain patient records, interact with patients

• Ensured organization of work area and stocked supplies

• Called clients to inform know them that their prescriptions were available for pick up/delivery

• Received the order and refilled prescriptions

Crew Member, Cedar Valley Restaurant, Ottawa, ON 2018

• Cleaned and cut vegetables and prepped for meals

• Sanitized and washed dishes and other items by hand

• Operated dishwashers to wash dishes, glassware and flatware; placed dishes in storage Stock Clerk, Salvation Army 2018

• Acknowledged customers and assisted them with their shopping needs

• Answered customers questions and helped them to find clothing items

• Hung clothes, organized items and replaced the old clothes in each aisle with new ones. EDUCATION & TRAINING

Business Administration Diploma, Algonquin College, Ottawa, ON Sep 2020 – Present WHMIS Certificate Jan 2018

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