ADELEKE ANDREW BABATUNDE

Contact: Road k, Adeleke House, Waheed Ajuwon Street, Poly quarters, Oke Odan, Apete, Ibadan

Mobile: +234(0)813-***-****, 080********.

Email: adlqvy@r.postjobfree.com

LinkedIn: linkedIn.com/in/andrew-adeleke-5149a11

Instagram: @andeprof26

OBJECTIVE

To work in a result oriented organizations where I can efficiently discharge my professional skills to the achievements of the organization and at the same time achieve my own personal objectives. I have very good developmental and leadership skills.

PERSONAL DATA

Sex: Male

Nationality: Nigerian, West Africa.

State of Origin: Oyo State

Local Government: Afijio L. G. A

Marital Status: Single

ACADEMIC INSTITUTIONS ATTENDED WITH DATES

•2017 Federal University of Technology, Akure, Ondo State, Nigeria.

•2007 St. Gabriel’s Secondary Commercial School, Ibadan, Oyo State.

•2001 Ebenezer Baptist Nursery and Primary School, Ibadan, Oyo State.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS WITH DATE

•2021 ENTREPRENEURSHIP AND EMPLOYABILITY TRAINING, WHITEFIELD FOUNDATION

•2019 MTN HOW MAY I SERVE YOU, ISON BPO INT’L

•2018 Health, Safety and Environment (HSE) UK NOVELLE

•2018 National Agency For Food And Drug Administration And Control (NAFDAC)

•2018 National Drug Law Enforcement Agency (NDLEA)

•2018 Consumer Protection Council (CPC)

•2018 Standard Organization of Nigeria (SON)

•2017 Bachelor of Technology, Biology (Storage Technology Inc.)

- Second Upper Class Honours

PROJECT UNDERTAKEN

Topic: Repellent effect of Scent Leaf (Ocimum gratissimum) and Neem leaf (Azadirachta indica) against Culex Mosquito.

Location: Federal University of Technology, Akure, Ondo State, Nigeria, 2017.

Topic: Risk Assessment of a Bread factory (HSE) UK NOVELLE

Location: Olatunji Bread Industry, Apete, Ibadan, Oyo State, Nigeria, 2017.

WORK EXPERIENCE

2020 TEAMAPT LIMITED Wole ariyo Street, Lekki Phase 1, Lagos

Position Held: Moniepoint Customer Support Officer (REMOTE)

DUTIES

•Receiving inbound calls for queries, service requests and complaints

•Delivering excellent service to existing and prospective customers;

•Managing all customer care interactions for all products;

•Queries resolution and timely escalation of all problematic issues to the headquarter supports incharge and backend techs;

•Providing feedback on the efficiency of the processes

2019 ISON Xperiences International Dugbe, Ibadan, Oyo State

Position Held: MTNNIGERIA Customer Care Representative(Work from Home)

Honours: MOST IMPROVED AGENT, DECEMBER 2019.

TOP PERFORMING AGENT, JANUARY 2020.

TOP PERFORMING AGENT, FEBRUARY 2020.

DUTIES

•Receiving inbound calls for queries, service requests and complaints

•Delivering excellent service to existing and prospective customers;

•Managing all customer care interactions for all products;

•Queries resolution and timely escalation of all problematic issues to the team leads incharge and backend techs;

•Correcting customers’ misunderstandings on products and services

•Referring customers’ issues to the management for reviews where necessary on special cases and documenting information at my custody for future references.

•Mentoring new hires on the job.

•Achieving set KPI’s.

•Providing feedback on the efficiency of the processes;

•Tagging records of customer interactions, transactions, comments and complaints on CLM.

2019 INEC (Presiding Officer).

•Works under the supervision of the Local government Supervisor.

•Assists with the collection of materials from the SPO.

•Assists with the return of election materials to the SPO.

•Issuing stamped and signed ballot papers to voters.

•Counting of ballot votes.

•Collating and issuing vote results to party representatives

2018 Community Secondary School, Ichida, Anambra State

Position Held: Subject Teacher (Biology)

2017 Rembola International School, Apete, Ibadan, Oyo State

Position Held: Subject Teacher (Biology, Chemistry)

2016 BAM Medical Diagnostic Service, Apete, Ibadan, Oyo State

Position Held: Industrial Training (Medical Scientist)

RELEVANT TRAINING PROGRAM

•2018 Skill Acquisition and Entrepreneurship Development ( SAED)

Course Offered: Agro-allied

•2018 Drugs-free and Quality Control Community Development Service

Course Offered: Sensitizing people on the effect of drug abuse and use of standard products

•2015 Centre for Entrepreneurship and Gender Issue in science and Technology (CEGIST)

Course Offered: Fashion Designing

•2018 UK Novelle Center (SHELL affiliated)

Course offered: Health Safety and Environment (HSE 1, 2, 3)

•2019 ISON Xperiences International/ MTN Nigeria

Course Offered: Customer Relationship Management (CRM)

•2021 WHITEFIELD FOUNDATION (SPECIAL INTERVENTION PROGRAM)

Course Offered: Entrepreneurship and Employability training

SPECIAL SKILLS

•Computer Literate

•Vast in CorelDraw,

•Corel PHOTO-PAINT,

•Photoshop,

•Microsoft Office: (PowerPoint, Excel, Word, Publisher),

•Avaya Aura

•Customer Lifecycle Management (CLM)

•Customer Experience Management (CEM)

•Statistical Packages for Social Sciences (S.P.S.S)

•Backoffice suites

•Grafana

•Jira

•Salesforce

SPECIAL ATTRIBUTES

•Keen to new Technologies; willing to learn, and challenges always bring the best in me.

•Self motivator, team worker, committed and result oriented

•Ability to work with minimum supervision

•Anger management

•multitasking

•Emotional Intelligence

•Languages- Fluent in English and Yoruba, Igbo (beginner).

HOBBIES

•Reading, teaching, traveling.

REFERENCES

Available on request.

Contact this candidate