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CURRICULUM VITAE

HARKESH SINGH

Mobile: +91-905*******

Skype id: Harkesh.singh1313

E-mail: adlqtw@r.postjobfree.com

CAREER OBJECTIVE

A dynamic profession with more than 10 Years experience in Retail Sales Operations, Training & Administration in Indian Market. Seeking career in corporate world to identify sales opportunities through sales activation, people management, relationship development, achieving the sales targets according to company policies procedure & system, to maintain relationship with customers and efforts to ensure an accelerated growth while mixing market opportunities, and networking to improve sales bottom line and increase company revenue. Apart These, I am a Part Time Tutor as well For Senior secondary, Graduates & Post graduate Classes. ACADEMIC QUALIFICATION

Graduate from Kurukshetra University (In Arts), Kurukshetra in the year 2006.

Master of Business Administration (MBA in Marketing) Regular from Punjab Technical University in 2008.

Post Graduate Diploma in Journalism & Mass Communication (PGDJMC) from Kurukshetra University in 2009.

Master of Arts in Economics (MA) From Kurukshetra University, Kurukshetra in 2017. COMPUTER SKILLS

Six Months “Certificate Course in Computer Applications” in Computer Fundamentals, Windows, MS- Office, MS-DOS, MS-Excel, MS-PowerPoint, MS-Access, Financial Accounting & Internet From “Soft Brain Informatics Technology (P) Limited (An ISO 9001: 2008 Certified Institute) in 2012.

System Application and Product. (SAP).

PROFESSIONAL EXPERIENCE

1). WORKED WITH TRUFOOD AGRO PRIVATE LIMITED (JULY 2020 TO TILL DATE) Designation : Store Manager/Trainer (OJT Based)

Location : Dera Bassi, Mohali, Punjab

Product : Retail FMCG

Job Responsibilities:

Responsible for Retail sales & Store Operations.

Responsible for Training of the Floor Associates & Store Staffs.

Ensuring proper display, stock management, price update and PI labels.

Inventory, Shrinkage & damaged control.

Planogram/ Customer Service/Staff Training/ Attrition.

Coordinate with suppliers for deliveries, manage stock inflow and outflow within the store and ensuring optimum stock levels.

Setting performance standards & measuring performance for efficient function of store.

Getting the right price for the products by constantly monitoring its performance value Compared to the competition, benefit value extended to the customer.

Ensuring customer satisfaction by achieving delivery of service quality norms.

Strategizing procedures in the operating system to achieve great customer delight.

Reviewing the customers feedback data collect at customer service desk to standardize the business strategies as per customer requirements & expectations.

Leading, Motivating, Monitoring & Reviewing the team of 15 members.

To ensure every day cash tally & report send to Area Sales Manager.

Usage of various sales tools & data updating regarding the schemes.

To ensure all new arrival of stock must be in display of respective category in charge within 24Hrs.

Build & manage relationship with suppliers/distributors/manufacturer of FMCG & Electronics.

Follow with vendor for timely stock supply & ensuring availability at the floor.

Vendor negotiation for offers on aged articles.

Have to work on increase average bill value & conversion set & the sales objectives. Page 2 of 3

2). WORKED WITH WITAL SEE MARKETING LTD. (MAY 2013 TO JUN 2020) Designation : Sales Office Incharge/Sales Team Handler Location : Gurgaon, Haryana

Product : Retail FMCG

Job Responsibilities

Responsible for Retail sales & Store Operations.

Responsible for Top line sales & bottom lines of the Electronics categories.

Ensuring proper Soft skills & Behavioural skills Training of Sales Staffs’.

Inventory, Shrinkage & damaged control.

Planogram/ Customer Service/Staff Training/ Attrition.

Coordinate with suppliers for deliveries, manage stock inflow and outflow within the store and ensuring optimum stock levels.

Setting performance standards & measuring performance for efficient function of store.

Getting the right price for the products by constantly monitoring its performance value Compared to the competition, benefit value extended to the customer.

Ensuring customer satisfaction by achieving delivery of service quality norms.

Strategizing procedures in the operating system to achieve great customer delight.

Reviewing the customers feedback data collect at customer service desk to standardize the business strategies as per customer requirements & expectations.

Leading, Motivating, Monitoring & Reviewing the team of 24 members.

To ensure every day cash tally & report send to Business Sales Manager.

Usage of various sales tools & data updating regarding the schemes.

To ensure all new arrival of stock must be in display of respective category in charge within 24Hrs.

Build & manage relationship with suppliers/distributors/manufacturer of FMCG.

Follow with vendor for timely stock supply & ensuring availability at the floor.

Vendor negotiation for offers on aged articles.

Have to work on increase average bill value & conversion set & the sales objectives. MIS:

To Maintain DSR (Daily Sales Report) on Daily Basis & send to HO.

To Maintain CWT (Category Wise Tracking) Report on Daily basis.

To Track of top twenty articles in every sub deptt & Analyse Hourly Sales Report of the entire branch in the Region on Daily basis.

3). WORKED WITH BHARTI RETAIL PVT. LTD. (MARCH 2010 TO APRIL 2013) Designation : Team Leader/Trainer (Super Market/Compact Hyper). Location : Panchkula (Haryana).

Job Responsibilities:

Handling sales and operations of store Especially FRESH DEPT (Dairy, Meat, Fruit, and Vegetables & Bakery) Section.

Sales & Business Development.

Supervising merchandising activities like display, stock arrangement in an attractive manner to create effective visual impact for higher conversion

Review of stock holding on regular basis.

Daily Ordering & Business Achievement Planning.

Maintaining cleaning and hygiene standards.

Daily SWAS (Store with in a store).

Customer Relationship Management.

Inventory, dump & cost control.

Adherence to operational discipline and proper handling of manpower 18 persons.

Regular checking of PIHV items and control shrinkage.

Ensure

Achieving both top lines (sales) as well as bottom lines (Margins) – Individually for different product families, as well as for the story in entirely.

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Regular feedback from the employee & customer.

CERTIFICATE AND ACHIEVEMENT

ON THE JOB TRAINING AS WELL AS TRAINER FOR FLOOR ASSOCIATES/SALES STAFF

(RETAIL).

All these achievement and certification given by WAL-MART INDIA TECHNICAL AND CONSULTING SERVICE PVT. LTD (The Team Leader School-Bharti Walmart).

Achieving Certificate in Discovery.

Sanskar Culture of Customer Service.

Building Better Merchants

Store within a store. (SWAS)

Retail store time management.

Leads learning to engage & develop.

Food safety & quality programmed.

Asset protection.

KPI Based, KYC Based Retail Sales & Customer Service, Handling Customer Grievances, Soft Skills/Behavioural, Self Grooming Concepts Etc. Training Part.

Appreciation Award for “Best Customer Service” & “Team Huddle” During Job (In Store Operations). PERSONALITY TRAITS

Ability to critically evaluate situations, take decision and solve problems.

Take Initiative, Understand Responsibility; prove my reliability also understand work condition and team environment.

Self motivated and optimistic behavior.

Keen observer and quick learner.

Loyal towards work and duties.

Confident of my multitasking abilities and smart working. PERSONAL PROFILE

Date of Birth : 03rd Nov, 1984

Father’s Name : Sh. Pirthi Singh

Marital Status : Married

Gender : Male

Languages Known : English, Hindi & Punjabi

Nationality : Indian

Address : Village-Haibatpur, Post Office-Mubarikpur, Tehsill-Dera Bassi District – SAS Nagar (Mohali), Punjab, 140201.

HARKESH SINGH

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