HEATHER GEORGI 407-***-****

adlqs7@r.postjobfree.com

Versatile and detail-oriented Administrative Assistant with experience supporting day-to-day office activities and client relations for a corporate environment. Proven skills include excellent communication, good time management, detail oriented, decision-making, travel management and coordinating small to large events. Possess ability to prioritize multiple tasks, plan with a budget, strong follow up skill and maintain a professional, positive demeanor.

EXPERIENCE

Office Admin/HR Liaison November 2019- July 2020

ClearBalance Healthcare, San Diego, CA

●Liaison with HR and IT groups: assisting with on-boarding new employees, including creating offer letters, assisting candidates submit new hire paperwork, coordinating training, complete off-boarding of departing employees

●Process and run Payroll

●Assist with job posting and performance review cycles

●Create process mapping for the company, including on-boarding, off- boarding, payroll and others as needed. Evaluate and update guidelines and procedures for the company.

●Partner with Accounts Payable to gather, document and validate all corporate credit card charges

●General support to CEO, and other C-Level Executives

Administrative Assistant June 2019 - November 2019

EXP U.S. Services, Inc., San Diego CA

●Preparation of various written project materials including business communications, reports, and technical specifications. Assist with overflow from other coordinators

●Processing of construction RFIs and Submittals which includes logging items and coordinating the Return of responses from the project designers and engineers

Administrative Assistant November 2015-May 2019

TrellisWare Technologies, San Diego CA

●Primary administrative point-of-contact and morale leader for 200+ employees

●Perform reception, administrative and general office support activities for multiple managers, Project Managers, Executives and Engineers

●Manage budget for the Human Resources and Facilities Including managing inventory and ordering of office supplies, events supplies and breakroom supplies (decreasing costs by 30% in the first year)

●Plan office events ranging from business meeting, employee recognition, to large holiday parties

●Coordinate travel logistics –lodging, air reservations, car, etc.

●Responsible for front desk, training new receptionists, visitor check-ins, and interview scheduling

●Assisting clients, check-in, staging conference rooms, calendar management, ordering catering, etc.

●Troubleshoot front office equipment and coordinate building maintenance service providers

Premium Seat Host August 2015-August 2016

San Diego Padres, San Diego CA

●Provided an exceptional ballpark experience that exceeded guest expectations

●Liaised between Premium Seat ticket holders and ballpark staff to quickly meet guest needs

●Maintained a working knowledge of PETCO Park services and resources

●Performed pre- and post-game preparations, and other assigned duties by San Diego Padres management

●Diplomatically enforced PETCO Park policies on responsible alcohol management

Client Relations Account Manager October 2014-June 2015

Go-Staff, San Diego CA

●Fostered long-term client relationships through quality service, fast response, and follow-through

●Maintained accounts receivable, time management and prioritization of needs and schedules

●Partnered with all business teams to meet client needs

Personal Account Representative, Coach and Supportive Services July 2012-March 2014

Peak Potentials (Success Resources), Carlsbad CA

●Fostered long-term client relationships through quality service, fast response, and follow-through

●Maintained accounts receivable, time management and prioritization of needs and schedules

●Partnered with all business teams to meet client needs

Walt Disney World Resort, Lake Buena Vista, FL

Held various positions (September 1996-April 2012)

Disney’s Special Activities VIP Tour Guide (January 2006-April 2012)

Personalized and managed high-profile guest vacation itineraries, including travel, dining, lodging, hospitality, theme park operations, special events, special requests, and unique needs to optimize guest vacations at the resorts. Dealt with very complex guests with high expectations

VIP Special Events included: Young Presidents Organization, Night of Joy, International Food and Wine Festival, Dreamers and Doers, ESPN the Weekend, and the Disney Channel Games

Disney Hollywood Studios Help Desk Admin (March 2005 - April 2012)

Supported Operation Managers, generated reports for all levels of management to include: VP, Duty Manager, GM and all park managers. Created Duty card for Theme Park operations

Supported Guest Relations and Vacation Planners with schedules and other assistance required, including reports and creative problem solving

Worked multiple phone lines, partnered with other operations and lines of business for special events and details. Set up Command Central for VP, General Manager, Duty Manager, Special Events, and Operations during holidays

Disney’s Hollywood Studios Guest Relations Hostess (August 2004 – April 2012)

Creatively resolved issues through a variety of process and tools, thinking outside the box

Managed sales and refunds of tickets, partnered with other departments, and addressed guest vacation issues outside of my immediate responsibility

Created and fulfilled monthly payment contracts. Assisted the Main Entrance Help Desk and Main Entrance management team. Maintained the daily Duty Report and Compensation Report

Built relationships with cross lines of business, restaurants, merchandise, Entertainment and Operations

SKILLS

●MS Office, Google Suite, Strong Work Ethic, ability to Multi-Tasking, Travel Coordination, Calendar management, Dining, Survey Monkey, Excel, Good Time Management, Problem Solving, Schedule management, Customer Service, Planning, Strong organizational skills, communication and follow up skills, and detail oriented.

VOLUNTEER AND AWARDS

Small Women's Group, San Diego Women’s Center in Ocean Beach, Partners in Excellence Award, Lifetime Achievement Award, Walking/fundraising in Susan G Komen 5k, and presently serve on the Hospitality team at Green Valley Church

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