To secure a position within a stable and profitable organization, where I can add value to my team and utilize my medical business experience to the fullest.

EDUCATION

Tidewater Community College

December 2012 Associates Degree in Liberal Arts

Granby High School

June 2009 Advanced Diploma with honors

EXPERIENCE

Beach Eyecare 1201 First Colonial Rd. Virginia Beach, VA 23454

Patient Care Coordinator – March 1, 2020 – Current

Check in/Check out patients, collect copays. Administer annual paperwork. Verified insurance benefits. Expedite scheduling of any and all follow up appointments. Respects patients by recognizing their rights, maintaining confidentiality through HIPPA regulations. Maintain quality service by establishing and enforcing organization standards. Maintain patient care database by entering new information as it becomes available. Complete any and all monetary transactions, including collections. Act as stand in patient care coordinator for any and all offices when needed.

Beltone Hearing Aid Center and Audiology 291 Independence Blvd Pembroke 4 Suite 132 Virginia Beach, VA 23462

Patient Care Coordinator/Office Manager June 12, 2017 – November 18, 2019

Develop interdisciplinary care plan and other case management tools by leading in meetings; coordinating information and care requirements with other specialists; resolving issues that could affect smooth care progression as the office manager. Execute delivery of care; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults. Respects patients by recognizing their rights; maintaining confidentiality through HIPPA regulations. Maintain quality service by establishing and enforcing organization standards. Maintain patient care database by entering new information as it becomes available; verifying findings and reports; backing up data. Contribute to team effort by accomplishing related results as needed. Calling on insurance policies to inquire on benefits and policies. Creating and organizing community outreach programs. Clean, maintain, and repair hearing devices. Complete any and all monetary transactions, including Collections. Act as stand in patient care coordinator for any and all offices.

Atlantic Dominion 5400 Virginia Beach Blvd. Virginia Beach, VA 23462

Customer Service Representative September 9, 2015- May 18, 2017

Take and key in orders. Complete weekly and monthly rebates. Scan and index invoices daily. Process requested invoices when asked. Cover for cashier and all cashier duties including but not limited to: processing cash paying customers, checking in and all drivers, cashing all personal/payroll checks. Cover receptionist desk whenever requested. Answering phones, processing any and all faxes/scans for office personnel. Assistant to Human Resources Department Head, Pia Corpuz for Health and Welfare Benefits utilizing PeopleSoft, Vendor management.

National Right to Work Committee 5630 Princess Anne Blvd. Unit 1C Virginia Beach, VA 23462

Administrative Assistant/ Appointment Scheduler March 19, 2015- July 20, 2015

Take and make calls to members and schedule meetings and make sure the meeting is conducive to any other plans on the spokesperson’s schedule.

KCO 850 West Main street, Norfolk, VA 23510

Floater/ Production Specialist July 25, 2014- March 18, 2015

Complete any and all copy and scan jobs. Fill in either receptionist or copy tech position in our outer offices. As a receptionist I was in charge of ordering office supplies, check in vendors, accept client payments, keep waiting area immaculate.

Map Communications 840 Greenbrier Circle, Chesapeake, VA 23320

Specialty Receptionist June 10, 2013 – June 23, 2014

Take, handle and process any and all general, outcall, virtual communications (vc) and specialty calls.

Chipotle Mexican Grill 1501 Colley Ave, Norfolk, VA 23517

Crew trainer/manager February 2012- February 2013

Prep, handle and maintain all stations. Ensure food safety and customer service. Handle register and take incoming phone orders and maintain the dining room. Make and serve alcoholic drinks.

McDonalds 211 East Little Creek Road Norfolk, Va 23505

Swing Manager August 2007- February 2012

Prep, handle and maintain all stations. Handle any and all shifts when needed. Ensure food safety and customer service. Make and deposit all monetary deposits. Maintain a crew of at least 7 employees and distribute breaks and handle any and all customers’ complaints and concerns. Do inventory to prep for weekly truck order. Order office supplies and organize all office areas.

SKILLS

Manger experience

Monetary Collections and Medical Insurance experience

Customer service experience; Message passing similar to PASS, Click-to-Chat-Writer

Retail experience

Receptionist and secretarial experience

60 wpm

HIPPA Certified

REFERENCES

Anita Sabillo: Project Coordinator at LoanCare 757-***-****

John Davis: IT manager at Map Communications 757-***-****

Kristina Clonts: Customer Service Specialist at Map Communications 757-***-****

Diane Schneider: Board Certified Hearing Instrument Specialist 757-***-****

Mikeala Yarick: Licensed Hearing Aid Technician 757-***-****

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