Front Desk Office, Billing, Coding, Clerical
Resume:
D
Geniese DeChalus
******.********@*****.***
Charlotte, NC 28269
SUMMARY
Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Flexible and hardworking with the drive to succeed. Accomplishments received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
SKILLS
Microsoft Office proficiency
Meticulous
Attention to detail
Self-directed
Schedule management
Professional and mature
Resourceful
Attention to detail
Faxes
Excel spreadsheets
Proofreading
Reception
Self-starter
Time management
Type
Clerical
Problem resolution
Analytical
People skills
Working collaboratively
MS Office
Decision-making
Organization
EXPERIENCE
Patient Outreach Specialist
Charlotte, NC
Atrium Health Arboretum Pediatrics/ Jul 2018 to Current
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Handled all delegated tasks, including answering inbound calls and making appointments.
Employee Service Office Spvr
Jackson, NJ
Six Flags Great Adventure/ Apr 2011 to Jun 2016
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Made copies and sent faxes.
Received and screened a high volume of internal and external communications, including email.
Managed daily office operations.
Enforced the grooming and attendances policies.
Distributed pay checks to several different departments.
Customer Service Rep
Charlotte, NC
Time Warner Cable/ Aug 2009 to Feb 2010
Assisted approximately 300-400 customers each day with cable, phone and internet questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize sales.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Reviewed account and service histories to identify trends and issues.
Front Desk Clerk
Tinton Falls, NJ
Red Roof Inn/ May 2002 to Nov 2007
Checked guests in and out every day of their reservations.
Verified payroll biweekly and bank deposit slips.
Responsible for handling as much as $2000/$3000 per day and making constant drops in safe.
Dealt with constant guest complaints about property, employees or reservation type made.
Assistant Manager
Oakhurst, NJ
ACE Cash Express/ Jun 2000 to Jul 2001
Cashed personal and business checks for as much as $20,000.
Processed daily Money Gram wire transfers.
Responsible for opening and closing the establishment, arming and disarming alarm systems, opening, closing and counting the main safe twice a day.
EDUCATION AND TRAINING
High School Diploma
MONMOUTH REGIONAL Jun 1999
Tinton Falls, NJ
Some College (No Degree)
STRAYER UNIVERSITY
Huntersville, NC
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