I’m a skilled and experienced candidate in customer service with

a keen eye for detail. Over 5 years of experience in the service industry. Tactful with all client conversations and happy to provide help. I have gained training. I am currently assisting with Fundisa operation with the community children. I’m vigilant when it comes to health and safety especially these days of COVID19.

Looking forward to new opportunities to build on a successful career.

SKILLS

Computer skills, Customer service, Leadership, Time management, problem-solving, Self-motivation, Adaptability, Creative thinking, Task prioritizing, Dedication and enthusiasm, Discipline and determination, Active listening, Presentation skills.

Work Experience

Urban Management Zone

Job type: School holidays contract

Duties: Assisted eThekwini Municipality Lines Department following SLA.

Co-ordinating meetings with stakeholders within the city Writing and compiling minutes.

Logging calls through helpdesk using spread sheets Following up on logged calls and closing accordingly. Book meeting rooms

Requesting quotations, statements and invoices from service providers.

Presenting outstanding call through each line department Roof Garden tour and Market through ICC visitors

Supervising contractors if necessary

Controlling stock

Monthly stock taking

Submitting monthly report end of the month

SINENHLANHLA MTHETHWA

Contact Details:

Mobile number: +27-66-288-****

Email:

adlqnf@r.postjobfree.com

Address:

K169 Sihlangene Circle

Kwa Dabeka

3612

Matriculated: Overport Secondary

School

Year: 2011

College: Icesa City Campus

(Durban)

Qualification obtained: Travel &

Tourism Diploma

Year: 2017

Languages currently fluent in:

IsiZulu

English

Additional certification:

First Aid

Driver’s License

Code B

Travel Consultant – Azania Voyages

Job type: Contract

Duties: Quoting for all services requested by client within a required turnaround time. Make reservation for all services required by clients Respond to written request and provide confirmation Loading reservation on tour plan

Ensure confirmation services with supplies

Stay in contact with agents with regards to the reservation’s status Take reservation payments

Arrange meet and greet (if required)

Maintain communication with the tour guide throughout the tour Manage/attend to client complaints and emergencies immediately Customer Advisor – Sigma (call center)

Job Type: Contract

Duties: Take incoming calls

Handling calls according to quality services

Making sure to help customers before matters escalates Receiving requests or complaints from customers

Dealing with customers account making sure they are update Setting payment arrangements and taking full or partial or token payments Representing Sigma professionally during the interaction with the customer Closing the interaction when all necessary actions have been completed and any problems or issues being resolved

Administrator – Sekuyasa Makithi

Job Type: Part – time

Duties: Filing, Typing, Blinding documents

Handling incoming calls

Greet clients and visitors as they walk in

Update Companies paperwork

Generation of monthly reports

Assists to follow up on new regulations and procedures Undertakes related assignments

Set up meetings for directors and other senior members with suppliers Take messages for management

Processing service provider’s invoices for payment Book meeting rooms, organize meeting refreshments

Sales Assistant – Cotton on

Job Type: Christmas Casual

Duties: Greet walking in customers

Exercise efficient control over the receipt, issue, replenishment and preservation of materials Binning/stacking of materials received

Responsible for accurate and end up to date data

Undertook all housekeeping duties allocated

Help customers with sizes

Made sure Stock taking is done accurately

Promoted add on items

Reference

Urban Management Zone Gladness Mkhize 061-***-**** Azania Voyages Elza 082-***-****

Sigma Washiela 078-*******

Sekuyasa Makithi Mr Dlamini 076-***-****

Cotton on Deshein 072-***-****

Contact this candidate