JENNIFER KOTEY

054*-****** Email: adlqmy@r.postjobfree.com

P. o. Box AO 479 Abossey Okai

1.0 CAREER OBJECTIVE:

To obtain a responsible and challenging position in an organization where I can fully utilize my experience, expertise, knowledge and skills to increase profitability and bolster growth.

2.0 PERSONAL DATA

Nationality : Ghanaian

Language : English, Akan, Ga,

Marital Status : Single

Religion : Christian

Place of Birth : Accra

3.0 WORK EXPERIENCE

October 2015 to date Universal Merchant Bank.

Position Customer service officer

Main Duties

Resolve customer complaints via phone, email, mail, or personal interaction.

Provide information and advice regarding products and services to customers.

Administrative duties.

Assisting in back office operations.

October 2014-August 2016 Universal Merchant Bank

Position Customer service officer

(National service)

Main Duties

Developing and maintaining quality relationship with clients.

Cross-selling of the banks’ products and services.

Resolving clients complaints through inter personal human relation

Assisted in reconciliation duties.

August 2013 to January 2014 Volta River Authority, Akuse.

Position: Intern

4.0. ACADEMIC QUALIFICATION

2019 Ghana Stock Exchange

Certificate GSE Certificate

2019 X-Culture

Certificate X-Culture Certificate

2018 Kwame Nkrumah University of Science of Technology.

Certificate: MBA International Business

2010 - 2014 University of education, Winneba.

Certificate: Bachelor of Arts (BA) linguistics

2006 - 2009 O’Reilly Senior High

Certificate: WASCE (General Arts)

5.0 ACHIEVEMENTS

Designed a dividend warrant revalidation form and a share transfer form for the registrar department of the bank.

Got most of our clients (shareholders of various companies) to open accounts with the bank.

After a month of training and supervision on the job, I was able to single handedly man the front desk of the registrars department of the bank.

6.0 SKILLS AND COMPETENCIES

Positive Attitude.

Excellent communication and listening skills

Good sales, entrepreneurial and negotiation skills

Plenty of drive, zeal, initiative and motivation.

Tactful and detailed oriented.

Computer literate.

Always ready to learn and dynamic.

6.0 REFERENCES:

Mrs. Yvonne Selasi senagah

Universal Merchant Bank.

050*******

Miss Ruby Otoo

University of education, Winneba.

Ajumako campus.

024*******

Mrs Dorothea Ayikai Bedu

Volta River Authority P.O.BOX 71, Akuse.

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