Highly experienced in the energy sector, including oil & gas, gasoline

chemistry, energy distribution (high, low and medium voltage), renewable energy sources (wind farms), industrial projects, asset protection systems, IT and logistics management. Able to recognize engineering problems and maintain automatic protection systems. Evaluates and recommends alternatives effectively, learns quickly and easily adapts to changes.

Ricardo Alberto Patiño Wysocki

Curriculum Vitae

Education

7.2010 – 2.2014 UNEFA, Maracay, Venezuela

Masters in Management Logistics Management

3.1999 – 6.2006 University of Carabobo, Valencia, Venezuela Electrical engineer

9.1992 – 7.1997 Army of Venezuela

Artillery (captain)

Professional experience

07.2020-Present.

6.2019 – 07.2020

TÜV Rheinland

IT Service Desk Specialist

Providing remote technical support, analyzing / solving software problems for internal end users (Europe, America, Asia and Latin America) for Cherwell ticket system.

Stanley Black And Decker Poland

Global Services Desk. IT Operation Associate.

• Providing remote technical support, analyzing / solving software problems for internal end users (Europe, North America, Asia and Latin America) for ServiceNOWticket system.

• Contiguous use of Active Directory, MS Exchange and SCCM), Use of LAN / WAN, TCP / IP technologies, Windows Administration (10) and MS Office, VMware.

• Resolving issues common VPN Cisco AnyConnect errors and fixes.

5.2016 – 6.2019 SITEL Poland

Customer Services for HP company Spain. Project Logistics Administration Centre and Repair Administration Centre).

• Responsible for the technical equipment evaluation.

• Contiguous use of Active Directory, MS Exchange and SCCM), VMware.

• Creating, Processing and resolving incident tickets (Global Newton ticket system)

1.2016 – 6.2016 BPO (Business Procedure Outsourcing) Poland Sales Specialist.

• Commercial specialist in Spain, South America, for the adoption, implementation and updating of orders.

• Caring for a good relationship of image and corporate clients and administration of the purchasing system.

10.2014 – 10.2015 Tim Call Center Poland

Customer service for the company ZTE USA.

• Responsible for the evaluation of the technical support team. Contact details:

• Phone number:

+48-790******

• Email:

ricardo.w adlqdp@r.postjobfree.com

Nationality:

• Polish

• Venezuelan

Computer Skills:

• AutoCAD 2D and 3D

• Medium Dialux

• Proficiency in Windows

Desktop and Server OS

• Know ledge of quality

management systems

according to ISO

standards

• SAP for gas transport

• Netw orking, firewalls,

proxies

• AD, DNS, DHCP, TCP/IP

• Resolving issues reported

by users related to

Hardware/Software issues

• Troubleshooting Microsoft

Office Applications.

• Administration of Active

Directory, Exchange (on

prem/online) and Office

365

• Support of VMWare

• Creating, Processing and

resolving incident tickets

(ServiceNOW, Cherwell,

Global Netow tickets

system).

Languages:

• Spanish (native)

• English (C1 – C2)

• Polish (A2)

Driving license:

• B category

Professional experience (cd.)

6.2014 – 10.2014 SGS Poland

Design engineer and supervisor (subcontractor).

• Responsible for the evaluation of the technical team.

• Supervision and calculation of the new systems (Wind Farm). PDVSA Gas Comunal SA.

6.2010 – 6.2014 Fleet Manager (RCO).

• Evaluate routes and plan the fleet schedule to fuel distribution plants.

• Coordinate vehicle maintenance to optimize fleet operation.

6.2011 – 6.2014 Risk Prevention Manager.

• Analyze, identify, describe and estimate the risks that affect the business.

• Protect company assets through the use of modern technology.

6.2008 – 6.2009 Superintendent of Risk Prevention.

• Creating and implementing management control plans.

• Analyzing the risk assessment that involves identifying causes.

• Creating recommendations in accordance with the interests of the national administration.

6.2004 – 6.2008 Project leader (automation and protection project).

• Guiding, training and supervision overexternal consultants and contractors on the criteria of the security team and access control, taking into account the company rules.

• Implementation of the security systems for Cathodic protections in fuel plants and stations.

6.1998 – 6.2004 Design Engineer.

• Responsible for the evaluation of technical equipment and purchase orders submitted by the suppliers.

• Calculation of the new systems (aerial and underground). 6.1999 – 9.1999 PROMDIELEC C.A Venezuela

Field Engineer.

• Interpreting plans, drawings, rules and specific instructions.

• Organizing and supervision over the personnel and resources necessary for the specific projects.

7.1997 – 6.2014 Venezuelan Army

Army officer (artillery).

• Responsible for the military equipment and personnel in general areas.

Courses:

• Stanley Certified Project

Manager.

• SBD Global IT Policy.

• Delegation of Authority.

• Preventing Harassment in

the Global Workplace.

• AutoCAD 2D and 3D

• Medium Dialux

• SAP for gas transport

• Netw orking, firewalls,

proxies

• AD, DNS, DHCP, TCP / IP

• Basic Python

• Basic JavaScript

• Pow er Shell

• Visual Studio

• CSS

• Leadership w orkshop

• Electric pow er systems

course

• Orientation to teaching

w orkshop

• Road safety course

• PELCO’s solutions

w orkshop

• Cylinder filling process

course (GLP)

• Working discipline course

• Risk analysis course

• Program JAVA-TURBO

PASCAL-C

• Integral logistics workshop

• Protection of low and high

voltage systems course

• Cathodic protection

systems

• General courses in the

army

Personal interests:

• Running

• Basketball

• Travelling w ith my family

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Contact this candidate