Customer Service Sales

BEATRICE TELLEZ

Phone: 713-***-**** ***************@*****.***

Profile Summary

Highly experienced, customer service professional seeking a Greeter position where my bilingual skills can be utilized to assist Workforce Solutions customers.

Summary of Qualifications

Exceptional customer service skills

Bilingual English/Spanish

Ability to understand customers’ needs and direct them to appropriate staff

Personable and welcoming demeanor

Ability to remain calm in stressful situations

Employment Experience

Receptionist

09/2017 - Current

The Universal Church

Houston, TX

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages, and scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Hear and resolve complaints from congregants and the public.

File and maintain records.

Shipping and Receiving Materials Handler

03/2019 - 11/2019

Burlington Coat Factory

Houston, TX

Examined shipment contents and compared with records, such as manifests and invoices to verify accuracy.

Manually moved freight, stock, and other materials.

Recorded shipment data, such as weight, space availability, damages, or discrepancies, for reporting and accounting purposes.

Marked stock items, using identification tags, stamps, electric marking tools, and other labeling equipment.

Cashier

09/2016 - 09/2017

Walgreen's

Houston, TX

Greeted and conversed with shoppers, providing exceptional customer service.

Processed credit and debit card transactions, and validated checks.

Issued receipts, refunds, credits, and change due to customers.

Answered customers' questions and provided information on store policies.

Assisted customers in locating products.

BEATRICE TELLEZ

Phone: 713-***-**** ***************@*****.***

Employment Experience cont.

Cashier/Stocker

03/2016 - 05/2017

Hobby Lobby

Houston, TX

Accurately calculated total payments received during shift and reconciled against total sales.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Stocked shelves, sorted and re-shelved returned items; and marked prices on items and shelves.

Successfully assisted customers by providing information and resolving their concerns and complaints.

Cashier

07/2015 - 08/2016

Stripes

Houston, TX

Received and disbursed money in a high-volume gas station convenience store.

Maintained a clean and orderly checkout area and completed other general cleaning duties, such as mopping floors and emptying trash cans.

Greeted customers entering establishment cheerfully and professionally.

Sold tickets and other items to customers.

Cashier/Stocker

04/2014 - 12/2015

Raceway

Houston, TX

Patiently answered customers’ questions about goods and services at a popular gas station convenience store.

Reconciled records of sales and other transactions.

Received and processed payments by cash, credit card, and automatic debit.

Maintained hot beverage containers

EDUCATION

University of Houston, General Equivalency Diploma

Houston, TX

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