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Candidates Customer Care

Location:
Nagpur, Maharashtra, India
Salary:
As per norms
Posted:
April 16, 2021

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Resume:

CAREER OBJECTIVE:-

To work in a challenging and dynamic environment, adding value to myself and simultaneously contributing to the growth and success of the organization.

SYNOPSIS

A dynamic and hardworking go-getter with abilities to accept challenges & deliver results.

A good communicator with positive attitude, good analyzing power and inter-personal skills.

CAREER SUMMARY

A competent, results-oriented professional with around 6 Years of experience in Recruitment, Process Management, CRM and Team Management. Knowledge at handling activities in co-ordination with internal / external departments for smooth business operations. Proficient at managing & leading teams for running successful process .A thorough professional with a proactive attitude, capable of thinking in and out of the box. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.

AREAS OF EXPOSURE:

Sourcing: Referred to resource requirement mining internal databases to perform initial talent matches. Utilized various Job portals and used additional sources for potential candidates include Facebook, Linked-In along with using intense Boolean searches on Google.

Screening: Filtered, prospected, qualified, closed and matched potential candidates to specific needs of hiring managers, environments, and team needs. Also screening the candidates with the specific set of questioners for the requirement.

Strategic Planning: Recruited in a high-volume environment by conducting drives (weekdays/Weekends). Planned weekly and daily activities ahead of time for the future business requirements. Sourcing, making cold calls and calls to active candidates, attending meetings and client conference calls.

Managing and Training: Trained, mentored and motivated new recruiters to a successful career path. Implemented and designed training strategies with management. Arranged various team Building events. Gave industry specific tips and tricks to new recruiters and account executives.

Client Relationship and Management: Closely followed and observed industry trends and client needs to provide with the best possible solutions. Helped respond to multiple RFP’s and Project biddings.

Team Management: Selecting and monitoring a team of associates, thereby ensuring optimum performance. Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

Planning targets, monitoring numbers and achieving the targets on a daily, weekly & monthly basis in adherence to the pre-set standards. Creating and sustaining an environment that fosters development opportunities and motivating the employees for enhancing the existing performance levels.

WORK EXPERIENCE

Company Name: - Global Logic India Pvt Ltd

Job Title: - Sr. Associate- TAG

Duration: - Jan 19- Aug 20

Handling end-to-end recruitment cycle - sourcing candidates, first screening, and organizing interviews with the technical Panel, vendor management, Contractual Hiring.

Front ending with the clients along with rate negotiations for the contractual hiring.

Single point of contact for the background verification for Nagpur, Pune and Mumbai Employees and New joiners.

Performing Induction process for new joiners.

Coordinating with business along with the resourcing team for internal pool utilization

Interacting with the customer to understand the urgency of the business and delivery the requirements accordingly.

Conducted Campus Interviews for GL Nagpur at different locations within Nagpur and also out station.

Performed mega lateral drives for different skills at Nagpur, Pune.

Hired for Niche technologies within a record time span which actually helped to acquire new client with niche business for GL

Short-listing the right quality profile against the given requirement.

Handling HR interviews, salary negotiations, notice period, etc. with candidates.

Involved in leadership hiring.

Review meetings with analyzing the individual performances.

Attending review calls and business meetings.

Submitting performance report and hiring report with related client and customers.

Taking different initiative for the improvement for hiring process.

Mentoring team of recruiters

Supporting HR activities like employment engagement programs, L&D session, Alumni event etc.

Company Name: - Tata Technologies (Pay Roll – IDC Technologies)

Job Title: - Consultant – Recruitment

Duration: - May18 – Dec 18

Handling end-to-end recruitment cycle - sourcing candidates, first screening, and organizing interviews with the technical Panel, vendor management, Contractual Hiring.

Handling Team of Two recruiters.

Handling end to end recruitment from Clients like Tata Motors, Honda, Tata Steel, Mercedes Benz, Cummins, NatSteel ETC.

Interacting with the customer for the urgency of the business and delivery the requirements accordingly.

Prescreen candidates with detailed phone screens, evaluating candidate’s compatibility with specific job requirements, ensuring a right fit prior to submission to client.

Short-listing the right qualitative profile against the given requirement.

Scheduling interviews for short-listed candidates with the technical panel of companies.

Handling HR interviews, salary negotiations, notice period, etc. with Candidates.

Involved in leadership hiring.

Review meetings with analyzing the individual performances.

Company Name: - Synechron Technologies

Job Title: - Consultant – Recruitment

Duration: - July 17-May18

Responsibilities:-

Handling end-to-end recruitment cycle - sourcing candidates, first screening, and organizing interviews with the technical Panel

Sourcing candidates from various recruiting sources like, job portals (Naukri, Monster Etc.) and Employee Referral's, Internal Database, Web Posting and Social Networking sites.

Source profiles based on specifications received from clients on various Technologies.

Prescreen candidates with detailed phone screens, evaluating candidate’s compatibility with specific job requirements, ensuring a right fit prior to submission to client.

Short-listing the right qualitative profile against the given requirement.

Scheduling interviews for short-listed candidates with the technical panel of companies.

Handling salary negotiations, notice period, etc. with Candidates.

Follow up with the candidates from the time of Interview to till they join the Organization.

Company Name: - Techs To Suit (Working with Persistent Systems Limited Nagpur)

Job Title: - Sr. Consultant – Recruitment

Duration: - Oct 2015- Oct 2016

Responsibilities:-

Pulling up the requirement (business) from the Client i.e Persistent for Tech to Suit.

Handling all the Senior Level hiring personally for the client.

Understanding the requirement from the client and explaining in detail to the team for better sourcing.

Sharing the sourced profiles to the client POC for the screening.

Scheduling the candidates for the Interview.

Follow up with the selected candidates for the salary negotiation.

Coordinating with the team and the client for better results.

Company Name: - Intelizign Engi Services Pvt Ltd

Job Title: - IT- Recruitment

Duration: - Feb 2015 – Oct 2015

Responsibilities:-

Handling end-to-end recruitment cycle - sourcing candidates, first screening, and organizing interviews with the technical Panel

Sourcing candidates from various recruiting sources like, job portals (Naukri, Monster Etc.) and Employee Referral's, Internal Database, Web Posting and Social Networking sites.

Source profiles based on specifications received from clients on various Technologies.

Prescreen candidates with detailed phone screens, evaluating candidate’s compatibility with specific job requirements, ensuring a right fit prior to submission to client.

Short-listing the right qualitative profile against the given requirement.

Scheduling interviews for short-listed candidates with the technical panel of companies.

Handling salary negotiations, notice period, etc. with Candidates.

Follow up with the candidates from the time of Interview to till they join the Organization

Company Name: - Geometric Ltd

Job Title: - Long Term Trainee

Duration: - March 2014 – Oct 2014

Responsibilities:-

Handling end-to-end recruitment cycle - sourcing candidates, first screening, and organizing interviews with the technical Panel

Sourcing candidates from various recruiting sources like, job portals (Naukri, Monster Etc.) and Employee Referral's, Internal Database, Web Posting and Social Networking sites.

Source profiles based on specifications received from clients on various Technologies.

Prescreen candidates with detailed phone screens, evaluating candidate’s compatibility with specific job requirements, ensuring a right fit prior to submission to client.

Short-listing the right qualitative profile against the given requirement.

Scheduling interviews for short-listed candidates with the technical panel of companies.

Handling salary negotiations, notice period, etc. with Candidates.

Follow up with the candidates from the time of Interview to till they join the Organization.

Handling recruitment for corporate positions on L6 and L7 levels.

Key Responsibilities:-

Implemented recruitment & selection processes and handled complete recruitment life-cycle for sourcing the best talent from diverse sources as per client requirements.

Screened and shortlisted resumes through various job portals for sourcing quality candidates, scheduling & arranging for walk-in interviews and shooting mass mails to achieve maximum closures in limited time frame.

Conducted preliminary telephonic discussion with candidates, briefed them about job descriptions, scheduled interviews and took them through complete selection procedures.

Communicate feedback received to the candidates and followed up with them till joining.

Prepared and maintained database of candidates for future references.

Made daily and weekly recruitment status reports for clients/management.

Company Name: - Hr Totality

Job Title: Sr. Associate/Team Lead

Duration: - June 2013-March 2014

Responsibilities:-

Sourcing through job portals, database, References, Head Hunting.

Screening of candidates, short-listing the candidates.

Conducting Initial round of interview to check the communication Skills and technical abilities as per the JD.

Arranging interview schedule with the help of company Hr.

Maintaining a proper database and updating the same.

Proper Document verification before joining.

Follow up with the Clients & Candidates on a daily basis to know the interview results/status.

Responsible for Team Building.

Communicate feedback received to the candidates and followed up with them till joining.

Handling salary negotiations, notice period, etc. with Candidates.

AREAS OF EXPERTISE

Recruitment

Human Resource

Networking

Customer care

Customer support

EDUCATION QUALIFICATION

Bachelor of Engineering (Electrical & Power)

College: Shri Ramdeo Baba Coll Of Eng Nagpur.

University: Rashtrasant Tukadoji Maharaj Nagpur University

H.S.S.C.

College: Dharampeth Science Coll Nagpur.

Board: Maharashtra State Board

S.S.C

School: Somalwar Nikalas Nagpur

Board: Maharashtra State Board

Co-Curricular Activities

Secured position in 3rd round in audition rounds of INDIAN IDOL.

Secured many prizes in singing.

Organizational Skills

Appointed as Convener of KALAKAARZ Committee in Pratishruti 2K9 at SRKNEC.

Appointed as Student in charge for orchestra committee in Pratishruti 2K9 at SRKNEC.

Worked as an active member at various positions in college.

Appointed as Captain of College Volleyball Team.

HOBBIES AND INTEREST

Interacting with people.

Listening to music.

Playing Snooker.

PERSONAL DETAILS

Date of Birth : 27th Dec 1985

Marital Status : Married

Fathers Name : Dr. Madhav Pande

Current Address : PLOT No. 8 HB Estate Sonegaon Nagpur -25

Language Known : English, Hindi & Marathi.

I hereby declare that all the information provided in my resume is true to the best of my knowledge.

Anand Pande



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