Jeannette J. Ramos

Blk * Lot * St. Ann Street.

Metro Bamban Subd.

Bamban Tarlac

Email: adlq3j@r.postjobfree.com

Mobile # 639*********

OBJECTIVE

To be employed to a position where I could best apply what I have experienced and improve my skills, thus to contribute to the attainment of your vision and mission.

ATTRIBUTES

●Computer literate (MS Office - Word, Excel, Outlook & Power Point + Internet)

●Proficient in office correspondence and office administration work

●Typing speed of 42 words per minute

●Fluent & conversant in English and Tagalog (read, write, speak)

●With positive attitude towards work, customer service oriented with upbeat personality

WORK HISTORY

Company : Clark Outsourcing

Location : Phil Excel Clark

Designation : Customer Service Representative

Duration : January 2020- September 2020

JOB DESCRIPTION

●Enters order data

●Verifies entered customer and order data by reviewing, deleting, correcting and/or re-entering data that may or may not have been correct in the first

●Processes customer and account source documents by reviewing data deficiencies, resolving discrepancies by using standard procedures

●Password resets

●Account administration

●Providing tickets to customers for ticket routing and escalation to Level 2 and 3 support

Company : Tata Consultancy Services

Location : Entec Bldg 2, Nepo Angeles City

Designation : Senior Process Associate

Duration : February 2019- December 2019

JOB DESCRIPTION

●Taking calls

●Provides basic support and troubleshooting

●Password resets

●Account administration

●Providing tickets to customers for ticket routing and escalation to Level 2 and 3 support

Company : Iqor Philippines

Location : Philexcel Clark

Designation : Customer Service Representative

Duration : May 2018-October 2018

JOB DESCRIPTION

●Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

●Maintains customer rapport by listening to and resolving concerns; answering customer’s queries

●Updates job knowledge by participating in educational opportunities; reading technical publications

●Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Company : Alorica

Location : Philexcel Clark

Designation : Customer Service Representative

Duration : March- November 2017

JOB DESCRIPTION

●Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

●Maintains customer rapport by listening to and resolving concerns; answering customer’s queries

●Updates job knowledge by participating in educational opportunities; reading technical publications

●Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Company : Royal Caribbean

Location : Miami Florida

Designation : Secuity Staff

Duration : June 2016- January 2017

JOB DESCRIPTION

●Performs regular safety rounds of public, crew and off limit areas of the ship

●Performs random or scheduled crew cabin checks and do alcohol and illegal drug tests as directed by the Chief Security Offices or the staff captain

●Follow specific post orders

Company : Stellar Philippines

Location : Naga, Camarines Sur

Designation :Flights Reservation Specialist

Duration :August 2015-March 2016

JOB DESCRIPTION

●Assisting and advising customers who may be choosing from a variety of travel options

●Making reservations for customers based on their various requirements and budgetary allowances

●Checking the availability of accommodation or transportation on the customers desired travel dates

●Helping plan travel itineraries by suggesting local tourist attractions and place of interest

●Processing payments and sending confirmation details to customers

●Sorting out any issues that may arise with bookings or reservations

●Selling and promoting reservation services

Company : Cloudstaff, Inc.

Location : Living Rock Bldg, Virgen Delos Remedios, McArthur H-way, Angeles City

Designation : Executive Assistant/HR(Facilitator for Applicants)

Duration : September 2012 to September 2014

JOB DESCRIPTION

●Performed SirBoss PA Tasks

●Verifying customers personal information

●Appointment setter

●Tele-sales marketing

●Assisting Applicants for their examinations and Interviewing Applicants

●Validation; qualifying the correct contact person and contact details

●Final Notice; sending final notice emails to push revenue and being able to work with larger accounts in validation.

●Taking outbound calls that deals with Hewlett Packard equipment from Lead master Australia.

Company : iQor Clark Center of Excellence

Location : Bldg. 36 & 37, Bertaphil 2 Compound, Jose Abad Santos, Clark, Pampanga

Designation : Customer Service Representative

Duration : January 2009-September 2012

●Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

●Maintains customer rapport by listening to and resolving concerns; answering customer’s queries

●Updates job knowledge by participating in educational opportunities; reading technical publications

●Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Company : PAGCOR CASINO

Location : 1338 Roxas Boulevard, Ermita Manila

Designation : Lady Guard Internal Security

Duration : August 2000- March 2003/March 2003-June 2008

●Monitor & witness casino vaults(profit) in treasury department

●Recognizes ban personalities inside the casino premises

●Award jackpots (cash money) from Slot machine department.

●Handling security guards and Internal security staff

●Acted as a receptionist/front desk or a front liner in Casino

SEMINARS & TRAININGS ATTENDED:

●Customer Service Training Program: Dealing with Customers & Co-Employees

August 2007

Pagcor, Angeles city

●Basic Skill Attitude Development Program: Internal Security training

March-April 2003

Pagcor, Manila

●Processing Point Personnel Seminar: For front liners training

July 2002

Pagcor, Manila

EDUCATIONAL ATTAINMENT

College : B.S.ED Major in Computer Education

Angeles University Foundation

1990-1992

B.S. Biology

Angeles University Foundation

1993-1997

Other Short Courses : Computer Secretarial

Adtech Computer School

May 1993-May 1994

: Data base Management and Programming

AMA Computer Learning Center

July 1994-November 1994

PROFESSIONAL REFERENCES:

Jhoanna Jane Dalupang, SR Executive Assistant at Cloudstaff, Inc.

Contact No: +63-916-***-****

Angel Pastoral, Chief Security Officer at PAGCOR, Angeles City

Contact No: +63-917-***-****

Gen. Oscar D. Albayalde, Chief PNP

Contact No: +63-918-***-****

I hereby certify that the above information are true and correct to the best of my knowledge.

JEANNETTE J. RAMOS

Contact this candidate