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Social Media Manager

Location:
Silver Spring, MD
Posted:
April 16, 2021

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Resume:

Education

Widener University Chester, PA May ****

Master of Science in Social Work, Concentration in Clinical Practice

Bowie State University Bowie, MD May 2011

Bachelor of Arts in Social Work

Professional Experience

Service Coordinator Service Coordination Inc.

Silver Spring, MD 07/2020 – Present 40 hours per week

services to individuals who have an intellectual disability and/or developmental disability.

Establishes positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders.

Compiling, tracking and analyzing data via Excel.

Provide support to develop technical guidelines for response operations during emergencies.

Formulating and monitoring the execution of budget of the individuals.

Provide guidance on the application of laws, regulations, standards, or requirements for the design or operation of DDA approve programs or facilities to ensure they meet the requirements and meet the individual’s needs.

Reviews feedback received from the state, contractors, families, individuals and employees and other sources of information addressing the quality of services provided.

Identifies and secures ongoing support services and provides assistance to individuals

with developmental disabilities.

Ensure that procedures are up-to-date and correctly implemented.

Establishes a Person-Centered Plan (PCP) for services, implements, and continuously monitors and evaluates the quality of the services provided.

Recommends appropriate changes in existing policies, methods, procedures, and practices designed to enhance the quality, effectiveness, and responsiveness of the Individual and family services provided that may be effected by changes from DDA or the State to adhere the COVID-19 precautions.

Advocates on behalf of individuals, provides resources information, and educates them to

become more self-determined.

Encourages individuals to empower themselves and achieve optimal level of independence.

Plans for, facilitates, develops, and continually updates Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.

Researches, identifies, refers, and coordinates resources and services to achieve the

outcomes specified in individual’s PCPs, and shares resources with other team members.

Case Manager Critical Path Learning Center Philadelphia Fight Health Center

Philadelphia, PA 07/2018 – 08/2020 40 hours per week

Provide one-on-one support to the Education Department Learning Center drop in users about accessing vital services, including medical care, mental health care, drug and alcohol, housing, legal, and employment programs.

Contribute to the planning, design, development and maintenance of emergency and health operations tools and networks, including databases, for proper monitoring through strategic planning and team meetings.

Facilitate health, wellness and emergency workshops.

Recommends appropriate changes in existing policies, methods, procedures, and practices designed to enhance the quality, effectiveness, and responsiveness of the services provided through strategic planning, team meetings.

Ensure that procedures are up-to-date and correctly implemented.

Maintain effective partnerships with all emergency and operations stakeholders to improve the health and safety of individuals.

Assist in the design and implementation of technical cooperation strategies and programs to support individual.

Participates in utilizing and maintaining Critical Paths’ websites and various forms of social media to administer, promote, and distribute information regarding Philadelphia’s child and family care programs, community involvement and other information requested.

Develop changes in policies, methods, procedures, or practices to improve the delivery of services.

Reviews feedback received from contractors and employees and other sources of information addressing the quality of services provided at the Critical Path.

programming and operation of Child and Youth program activities such as youth program named Youth Central for the HIV prevention conference.

Prepare reports or presentations pertaining to administration or operation of programs.

Refer and link participants to health care and other services across FIGHT and other agencies.

Conduct intake interviews and assessment to ascertain the needs of the clients.

Provide workshops to Learning Center participants on relevant topics, such as adult education, getting an ID, securing housing, childcare, etc.

Support education programs for participants including their relevance, efficiency, effectiveness, and sustainability, and in emergency contexts, their coverage and coordination

Participate in the yearly Strategic planning for the education department to formulate, design and prepare programs/projects.

Participate in monitoring and evaluation of program reviews and annual reviews

Services to HIV-positive, HEP-C, LGBTQIA, homeless, and/or mentally disabled individuals

Provide field supervision for 1-2 MSW interns each year as well as MPH interns.

Work in a team for program development and planning within the education department.

Behavioral Specialist consultant and Mobile Therapist Child Guidance Resource Center

Havertown, PA 12/2016 – 08/2020 26 hours per week

Behavioral intervention consultation services to a treatment team for a child or adolescent in need of special behavioral management protocols.

Provide guidance on the application of laws, regulations, standards, or requirements for the design or operation of child care programs or facilities to ensue they meet the requirements.

Provide weekly therapy to children and adolescence.

Schedules and participates in periodic inspections of, children’s home, school, child care facilities including the participation in site visits.

Prepare reports or presentations pertaining to administration or operation of child and family care programs.

Working as part of a treatment team, the Mobile Therapist (MT) provides intensive therapeutic services to children/adolescents and families with social, emotional and/or behavioral disorders at home, school and other community settings.

Working directly with a child in their school, home, and/or community environment.

Gathers and analyzes data for development of individualized, behavioral interventions.

Serve as the principle liaison between the client, treatment team, and all outside agencies responsible for the client’s treatment and disposition and function as the lead member of the Multidisciplinary Treatment Team.

Program Specialist intern (Foster Care) Merakey Colmar, PA

08/2016 – 05/2017 26 hours per week

Recommends appropriate changes in existing policies, procedures, and practices intended to enhance the quality, effectiveness, and responsiveness of the child and family services provided.

Creates and implement a treatment plan and complementary interventions and support strategies to be used by the resource parents and legal families in an effort to help the child positively transition home.

Reviews feedback received from contractors, employees, families and other sources of information addressing the quality of services Merakey provided.

Schedules and participates in periodic inspections of child care facilities and foster families as well as children’s home including the participation in site visits.

Develop changes in policies, methods, procedures, or practices to improve the delivery of the child and family program.

Ensures that a protective environment is established for the children to protect against harm.

Participates in utilizing and maintaining Merakey’s websites and various forms of social media to promote, and distribute information regarding Merakey’s child and family care programs to others in the communities.

Prepare reports or presentations pertaining to administration or operation of child and family care programs.

Utilize a cognitive behavioral psychodynamic treatment approach to promote positive

change in patients maladaptive functioning.

Provides clinical oversight to the children on their caseload.

Weekly individual therapy with the client and a minimum of bi-weekly therapy with the legal family is provided.

Provide psycho education to patients concerning their depression treatment process.

Program Specialist provides on-going support, crisis intervention strategies and psycho-education to the resource parents and legal families.

Collaborate with an interdisciplinary team for case assignments, case reviews, and development of person centered treatment plans.

Program Coordinator (Foster Care) Merakey Colmar, PA

04/2015 – 07/2018 40 hours per week

The Program Coordinator is also responsible for monitoring all activities of the caseload to include intake; service planning; health planning; educational and vocational planning; safety planning; and permanency planning, all within agency and state standards and regulations.

Participates in utilizing and maintaining Merakey’s websites and various forms of social media to promote, and distribute information regarding Merakey’s child and family programs.

Outreach to families in the community and refer them to the social media pages to obtain more information.

Recommends appropriate changes in existing policies, procedures, and practices designed to enhance the quality, methods, effectiveness, and responsiveness of the child and family services provided.

Prepare reports or presentations pertaining to administration or operation of child and family care programs.

In collaboration with other team members, the coordinator monitors the foster parents to assess stressors in the home, provide technical assistance to the families and ensure adherence to the treatment plan and/or IRSP.

Communicated with national and state government for advocacy to promote awareness on the education sector, establish partnership and or alliances.

Attend Individualized Educational Plan (IEP) to plan specialized instruction and related services on an individualize basis.

Attends meetings with the local and state in order to build capacity, exchange knowledge/expertise and to reinforce cooperation to achieve sustainable and broad results on education programs.

Services to HIV-positive, LGBTQ, homeless, and/or mentally disabled individuals

Collaborated with multidisciplinary teams to perform comprehensive evaluations and develop treatment plans that integrate the medical, social, and resource needs.

The Program Coordinator will also assist the Program Supervisor and TFC Director in marketing strategies; billing and authorization of services; recruitment; training; approval activities of TFC/FCP families; and record-keeping activities

Accurately maintained patient records, and ensuring that all files are current and complete.

FIR Case Manager Public Health Management Corp. Philadelphia, PA 04/2013 – 05/2015 40 hours per week

Provide case management services to chemically dependent forensic population; caseload of up to 45 clients

Assist in the design and implementation of technical cooperation strategies and programs to support the individuals served.

Navigated multiple legal, health and community systems (Medicaid/Medicare, legal, vocational, benefits and veterans’ services) to connect clients with necessary resources.

Case management and supportive housing services for homeless Veterans.

Maintain effective partnerships with all emergency operations stakeholders to exchange critical and technical information.

Conducted weekly home visits to ensure clients are compliant with program requirements.

Prioritize assisting clients to enroll in DPA, vocational services, and educational services

Coordinate and communicate with other programs within and outside the agency to foster a collaborative team approach.

Work with Probation officers and drug and Alcohol therapist to ascertain participant needs

Identify, coordinate and link community resources to client to promote accessibility to recovery oriented community services

Case Manager Horizon House Philadelphia PA, 12/2011 – 09/2012

40 hours per week

Supported individuals with serious mental illness and or co-occurring substance use issues

Assisted Clients who are diagnosed with HIV/AID and Hepatitis C, to obtain proper medical assistance and education about their diagnosis

Provided clinical services to participants and helped them to access mainstream clinical services

Co-facilitated weekly case reviews meetings to determine and develop individualized treatment plans to prevent recurrence and promote successful discharge into the community.

Worked with participants who were incarcerated, on parole/probation, or had been released from the prison system within 12 months for case management services

Assisted homeless veterans diagnosed with mental illness and disabilities obtain affordable housing through the U.S. Department of Housing and Urban Development (HUD) grants program.

Skills and Trainings

Excellent communicator

Data Analyzes and program evaluation

Ability to work in a team towards mission

manage multiple issues and tasks in a complex organizational environment.

Provide Guidance to individual and the team

Strong interpersonal Skills

Ability to multitasker and prioritize

Adapt to fast-paced work environment

Program Management

Excellent Customer services skills

Excellent organizational and analytic skills.

programming and operation of health program activities and crisis.

*References Available Upon Request



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