IT Helpdesk Support
Resume:
Harjinder (Harry) Batth
IT Enthusiast 647-***-**** *******************@*****.***
Summary of Experience
IT Support Analyst with hands-on experience in a wide range of technologies ranging from iPhones, iPads, Macs, Android, Windows to Office365, AirWatch, Active Directory w/Exchange, Azure, AWS, SCCM and familiar with various Linux Distributions. An Ontario College post-graduate in Advanced Cyber & Information Network Security Administration, familiar with ethical hacking & penetration testing methodologies, solutions, and tools
Soft Skills
Excellent Written & Verbal Communication skills.
Outgoing, Charming Personality, ready to input efforts to help.
Quick Learner, Passionate for Technology, always eager to learn new things.
Skills Tools Operating Systems
System Administration
Account Management
Account Procurement
Mobile Device Management
Troubleshooting hardware, software & network issues
Asset Management
Documentation
AD w/ Exchange (for Account Management), O365, Outlook
AirWatch, Meraki (for MDM)
SW N-Central, PRTG (for monitoring)
Service Now, Remedy, SW MSP, Freshdesk (for tickets)
RDC, LogMe In, AnyDesk, SW Take Control
Windows 7, 8, 10
Windows Server 2008, 2012, 2016
Linux (Kali Linux, Ubuntu)
Mac
iOS
Android
Education & Certifications
Ontario College Post Graduate Diploma in Advanced Cyber & Information Network Security Administration from Lambton College, Canada
Diploma in Computer Science Engineering from Mehr Chand Polytechnic College, India
Online Certification in Technical Support Fundamentals from Coursea/Google
Certification in Advanced Java Programming from Bir Infosys, India
Online Certification in Penetration Testing & Ethical Hacking from Cybrary
Work Experience
eTor Networks, Mississauga, ON Nov. 2020 – Present
IT Helpdesk Analyst
Working full-time as an IT Helpdesk Analyst at eTor Networks and providing remote/on-site support to clients in Ontario.
Providing phone and remote support to company clients.
Installing workstation computer hardware, imaging/re-imaging computer software and networking software.
Creating and/or modifying user accounts on Active Directory, Exchange, and O365.
Troubleshooting hardware, software and network issues to provide effective end-user support.
Providing on-site support when needed.
Data First Solutions, Markham, ON Sept. 2020 – Oct. 2020
Helpdesk Analyst
Worked full-time as Helpdesk Analyst at Data First Solutions and provided technical support to clients in and around Greater Toronto Area, Ontario.
Proactively monitored client networks, servers, workstations and network infrastructure.
Provided remote/onsite maintenance of servers, networks, computers, software and necessary peripheral
devices, including printers, scanners, etc.
Remotely managed, troubleshot and configured switches, access points, routers, firewalls and other
network infrastructure.
Long View Systems, Toronto, ON Oct. 2018 – Mar. 2020
Systems Consultant
Worked full-time as an IT Operations Analyst at WestJet Airlines, Toronto Pearson International Airport. In addition to that provided EUX Deskside Support to additional Clients in Ontario.
Provided front line contact and support to end-users for application and system related issues.
Troubleshot support for tablets, hardware, software such as Microsoft Office, Office 365, Teams, SharePoint, OneDrive, etc.
Done account management and procurement using Microsoft Active Directory w/Exchange.
MBI IT Services, Etobicoke, ON May 2018 – June 2018
Lead IT Field Support Technician
Provided IT Field Support for General Elections 2018, In contract with CompuCom/Elections Ontario.
Maintained, troubleshot, and repaired computer systems hardware and computer peripherals including re-imaging OS, database syncing with central server and setup of Wi-Fi network.
Documented, maintained, upgraded or replaced hardware and software systems.
Supported user account information including rights, security, and systems groups.
References available upon request
Contact this candidate