Sales Customer Service

Profile

Professional with * years management, administrative, and supervisory experience

in customer service, retail, and health care environments. Currently pursuing a career in healthcare, with a Bachelors of Accounting degree, University of Sindh, Pakistan. Skills include MS Office Suite applications, proficient in APeX, Mosaiq software, and fluent in five languages: English, Urdu, Punjabi, Hindi, and Sindhi. Able to work under pressure and within deadlines.

Experience

Practice Coordinator, UCSF Radiation Oncology, SF, CA — 11/2018-11/2020

Check-in/check-out patients; scheduling appointments and referrals; patient look-up; telephone encounters. Developed communication skills to effectively and sensitively manage a broad variety of patients. Problem solve patient issues in relation to scheduling. Patient encounter document scanning. Maintenance of clerical operations and communications. Assistant Manager, Untuckit, San Francisco, CA — 6/2017-11/2018

Manage all areas of store operations: administrative, logistics, customer service, sales, and staff supervision. Ensure inventory accuracy and the proper implementation of company policies. Provide excellent customer service and adept at solving customer issues. Delivers positive sales results for the store and company: top seller at the San Francisco store; one of the top 10 sellers among the 50 Untuckit locations.

Key Holder, Swatch Group, San Francisco, CA — 8/2016-6/2017

Assisted with all aspects of store operations. Responsibilities included managing the sales team to drive sales and conform to policy standards and procedures, maintain inventory to ensure accuracy, and perform daily administrative duties. Consistently delivered positive sales results, regularly contributing 35% or more to daily gross sales in a commissioned sales environment. Utilized strong customer service skills to create and maintain ongoing client relationships and to encourage repeat customers. 415-***-****

adlq0a@r.postjobfree.com

177 W Harding Ave, #10

Cedar City, UT

84720

SABINA THOMPSON

Store Manager, Icing by Claire’s, San Francisco, CA — 9/2012-4/2016

Oversaw daily operations, drove sales and managed a team of four for an established Icing boutique with annual sales of $550k. Consistently delivered positive sales results. Managed team with a focus on customer service skills developed through training on sales techniques, awareness of customer needs, strong product knowledge, a faithful representation of the brand, problem solving skills and personal accountability, with positive reinforcement of accomplishment and a constructive approach to performance issues. Created a positive store environment through professional behavior and serving as a role model, fostering teamwork, recognition and effective communication. Key Holder, Godiva Chocolatier, San Francisco, CA — 2/2011-9/2012

Managed morning crew, with responsibilities including daily product orders and managing vendors, ensuring accuracy and timely deposit of funds, ensuring company policies and procedures were properly carried out daily. Performed administrative duties, trained staff, and maintained company standards for store presentation and maintenance. Frequently cited for above average standards of customer service.

Education

University of Sindh, Jamshoroo, Pakistan — Bachelor of Accounting, 2008 Skills

Computer: MS Office Suite, APeX, Mosaiq internet document research, typing 40 WPM

Language Skills: Fluent in English, Urdu, Punjabi, Hindi and Sindhi

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