ALICIA DORN

adlpz1@r.postjobfree.com C: 214-***-**** 963 Grant 3563, Grapevine, AR 72057

Summary

Dedicated and detail-oriented Customer Service specialist with 10+ years of customer service experience. 4+ years of media and public relations experience. Skilled at prioritizing, completing multiple tasks simultaneously, journalism, advertising and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into marketing role with progressive organization.

Objective

To secure a challenging position in a reputable organization to expand learnings, knowledge and skills while contributing to the organization's growth.

Skills

Microsoft Word

Outlook

PowerPoint

Adobe Audition 3.0

Courses: Radio Production

TV Production

Public Relations

TV Practicum

Copy Script Writing

Electronic Media Performance

Mobile Journalism

Advertising

File/records maintenance

Microsoft Office

Computer proficient

Quick learner

Excellent communication

Time management skills

Experience

University of Arkansas at Pine Bluff Pine Bluff, AR

Project/Program Manager: Communications Director

04/2021 – current

Jefferson County Sheriff’s Office Pine Bluff, AR

Communications Director/Part-Time Deputy

03/2019 – 2021

Pine Bluff Commercial Pine Bluff, AR

Journalist/Advertising Specialist

06/2017 – 03/2019

Hot 89.7 Pine Bluff, AR

Radio Personality, Board Operator

09/2015 – 03/2018

Manage employees, ensuring that they are meeting all communications needs for the School of Agriculture, Fisheries and Human Sciences

Create & Manage internal communications: memos, updates, emails, etc.

Manage all media relations: press releases, news interviews, newsletters, magazines, videos, etc.

Coordinate events for the organization.

Record video with a camera and edit the videos using non-linear editing software.

Manage budget, sign time sheets for employees, ensure that all employees are in compliance.

Edit and proofread writing for publications.

Manage social media

Manage organization’s website

Create & Manage internal communications: memos, updates, emails, etc.

Manage all media relations: press releases, news interviews, etc.

Coordinate events for the organization

Communicate with law enforcement officers to obtain reports and proper information as it relates to incidents

Conduct interviews and conduct background checks for new hires

Manage the accreditation process for the organization

Respond to FOIA requests

Enforce the law throughout Jefferson County

Conduct interviews and attend events to obtain proper information for news story.

Take photographs at events.

Write articles.

Handle clients' advertising.

Accept payments for advertising.

Obtain new clients for advertising.

Broadcast football and basketball games, music and commercials, record commercials and edit music using Adobe Audition 3.0 and Digital JukeBox software; help with remote setups and engage with audience; operate board.

Channel 24 UAPB Pine Bluff, AR

News Anchor, Camera Operator, Writer

09/2015 – 12/2017

Deliver weekly news updates to university via camera, dress appropriately, read teleprompter with confidence and fluidity, set up teleprompter, operate teleprompter, follow queues given by director.

Film football and basketball games; attend special events and film using Panasonic camera on tripod.

Arkansawyer Pine Bluff, AR

Co-Editor

02/2017 – 12/2017

Assign, write, edit, and publish stories for the university's newspaper; Work with a team to produce current and updated news for the campus.

Bluff City Radio Pine Bluff, AR

Radio Personality

01/2016 - 05/2016

News/Talk Radio personality, delivered local and regional news from 8 am-11 am on weekdays, prep for morning show, attend local meetings and activities to receive sound bites for show, give interviews to guests.

Monitronics Dallas, TX

Emergency Dispatch Operator

02/2014 - 08/2014

Maintained outbound calls and monitored customers' home security system.

Followed procedure to verify safety of customer in timely manner.

Dispatched proper authorities to assist customer.

Time Warner Cable Irving, TX

Billing Specialist

07/2012 - 01/2014

Maintained Inbound/Outbound calls and provided customers with account information.

Performed maintenance on accounts i.e.

Add/change/remove services, troubleshoot equipment, provide credits, make corrections to bill, and explain services and bill to customers, offer new/additional services, provide balance information, schedule technician appointments.

Provided tier 1 Technical Support.

Conducted soft collections to include past due payment and restoring services on accounts.

Followed compliance rules and met monthly quota.

ACS/Union Bank Arlington, TX

Telephone Banker

09/2011 - 07/2012

Maintained inbound calls and provide customers information regarding their accounts.

Performed maintenance on accounts i.e.

Process stop payments, release authorization holds, replace debit/credit cards, authenticate accounts, educate on balance and transaction history.

Wal-Mart Grand Prairie, TX

Cashier

05/2009 - 04/2011

Operated register; exchange cash.

Displayed great customer service skills.

Worked customer service desk: exchange items, process returns, provide cash back or process credit to debit/credit card.

Worked Money Center: cash checks, upload funds onto pay card, process money orders.

Education and Training

University of Arkansas at Pine Bluff Pine Bluff, AR

Bachelor of Arts in Mass Communication, Broadcast Journalism

2017

GPA: 3.7

University of Arkansas at Little Rock Little Rock, AR

Master of Public Administration in Public Administration

2020

Activities and Honors

Dean's List, Alpha Chi Honor Society, Jefferson County Chairman's Club

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