Assistant Sales

Ashley Stefanovic

**** ********* ***. **** *****, CA 91304 501-***-**** *********@*****.***

SUMMARY

Motivated, professional and extremely courteous client service representative with proven abilities in maintaining customer satisfaction and being an integral part of my company’s success while meeting and exceeding sales targets and company objectives. Above standard management skills and experience with multiple management opportunities. Excellent computer and data entry skills. Seeking to take the next step in my career with a well-respected company in which my skills will be utilized.

EXPERIENCE

Mercury Document Imaging, Van Nuys, CA

Help Desk Manager Order Processor Executive Assistant

March 2019 – March 2020

●Managing and prioritizing client issues.

●Submitting Service calls and supply orders for clients in high priority situations.

●Managing multi-line phone systems to answer any questions clients have on their accounts.

●Ensuring that clients issues are resolved in a timely and effective manner.

●Supply and service follow ups and fulfillment.

●Completing and organizing quotes for service authorization for clients and following through until completion.

●Assisting the company president in any of his day to day tasks such as scheduling and screening potential new hire candidates and coordinating his meetings.

●Running service history reports for clients and compiling the data in Excel.

●Using Microsoft Outlook to schedule appointments and complete follow ups to ensure client satisfaction.

●Approving orders for parts and supplies.

●Completing corrections on any orders that a sales representative puts in and completing the corrections.

●Entering and submitting $100,000 or more worth of equipment orders into MobilePro,

●Managing multi-business service for high profile clients to ensure that they are pleased with the service they are provided.

●Prioritizing goals to ensure that projects get done in the correct order that is most effective for the company.

●Ensuring that the office inventory was stocked and reordered inventory as needed.

Quapaw Baths and Spa, Hot Springs, AR

Receptionist

August 2017 - February 2019

●Greeting and checking in guests for appointments and checking out guests for retail. Ensuring that guests were satisfied and that they received their services in an organized and timely manner.

●Answering phones and booking appointments using the Millennium system.

●Coordinating memberships with our local partners and ensuring that all accounts are up to date.

●Working closely with management to ensure that guest appointments were scheduled correctly, promoting positive internal operations and success.

●Training new hire receptionists in appointment setting, call and guest handling, spa etiquette and client interfacing techniques.

●I assisted in creating the reception scheduling system and protocol with management using Microsoft word.

Startek, Hot Springs, AR

Customer Service Representative

Lab Assistant, Floor Support

October 2016 - August 2017

●Answering inbound and outbound calls in order to assist customers with their Sprint plan and billing issues/questions.

●Utilized multiple software for billing, client data, service outage, as well as sales software to sell customers different account options/plan upgrades, insurance, etc.

●I had exceeded my sales goal and received bonuses for my sales work several times.

●I was promoted to Lab Assistant after being with this company for only a few months due to my outstanding overall performance.

●My role as Lab Assistant consisted of training new hire employees in using multiple computer systems proficiently and effectively to assist our clients, mentoring and coaching them with action plans in order for them improve their skills and achieve success. I would help determine who was ready for “the floor” to assist the clients.

●Following Lab Assistant, I was offered the position of Floor Support. During my time in that role, I assisted and mentored representatives who had graduated training and have moved onto the floor to their coaches. My responsibilities also included responding to any escalated calls when clients may have been unsatisfied with service of any type.

Sykes, Malvern, AR

Customer Service Representative

Nesting Floor Support

Floor Support/Quality Control

May 2014 - September 2016

●As a Customer Service Representative, I answered inbound calls for customers regarding their AT&T phone service. I assisted them with any billing, service, or plan questions as well as upgrade their cell phones and plans.

●I used multiple billing and service systems including Clarify and System X.

●I was required to offer and sell customers DirecTV and U-Verse services by using strategic questions to appeal to the customers current situation and needs.

●I graduated my training with an award for Top Sales in the class and I received various other recognition awards and prizes for having an exceptionally high sales rate.

●When I was promoted to Nesting Floor Support, I assisted Trainers in training new agents for the production floor. I coached and mentored the agents on their techniques to prepare them for graduation to the production floor. I specialized in training agents on improving their sales percentage. I assessed them day to day and reported back to the trainer with the status of their progress.

●I was later positioned to Production Floor Support and Quality Control where I assisted in running a team which was led by their specific Team Manager. I would write action plans and monitor live calls of my agents to ensure that they were supporting AT&T guidelines. Those action plans were used to coach the agent and hand out write ups if needed.

SKILLS

Computer (10+ years), Sales (7+ years ), Data Entry (2 years), Microsoft office (3 years), Reception (6 years), Leadership/Coaching (3 years), Adobe Illustrator (2 years), Final Cut Pro (2 years), Photoshop (2 years), iMovie (4 years), Management (2 years), Cash Handling (7+ years), Customer Service (10+ years)

EDUCATION

College of the Ouachitas, Malvern, AR

Associate of Arts

August 2014 - May 2016

I earned an Associate of Arts Degree in May of 2016

Cutter Morning Star High School, Hot Springs, AR

High School Diploma, graduating class of 2014

I graduated with Honors. I was affiliated with clubs such as Beta Club, Yearbook Club, Mu Alpha Theta, Gifted and Talented, Quiz bowl, and Chess Club.

Contact this candidate