Social Media Manager
Resume:
ASNATH KATHAMBI KIMATHI
Tel: +254*********
Email: adlpwr@r.postjobfree.com
Career Objective
As a Computer information systems professional with a degree in computer information systems from Kenya Methodist University, I have amassed two plus years experience from working at different companies. This has enabled me to develop specific customer service experience and add valuable transferable skills necessary for this industry. I possess mastery of customer database management; which would come in handy in achieving your organization’s goals and objectives. Currently I I’m working as the General Manager, this has given me the opportunity to grow with handling clients, handling complains, and above making sales.
Educational Background
Degree in Computer Information systems, Kenya Methodist University, December 2018, 2nd class Honors
Kasneb ATC -1 2014 Meru Technical
Diploma in Sales and Marketing,DALC, August 2014
International computer drivinglicense (I C D L).
Key Competencies and Skills
Effective planning and organizational skills
Creativity and innovation
Ability to lead and manage a team of professionals
Ability to interact with a diverse group of people
Excellent oral and communication skills
Good interpersonal skills
Proficiency in MS Office suite of packages
Presentable and a fast thinker with excellent conflict resolution skills
Excellent market and industry knowledge in customer service.
Vast knowledge on computer and management information systems.
Work History
1. Sales and marketing
Jorali Enterprises January 2014 – December 2014
Duties and Responsibilities
Dealt with clients and introduced new products to them
Gave instructions on how to use different products and equipments
Went to field to look for clients and see the progress made.
Maintained a database of all the contacts and products they bought.
Clients follow up and sought new guests.
2. ASSISTANT MANAGER
ROCKY HILL INN HOTEL JULY 2015 - JULY 2017
Duties and Responsibilities
Handling correspondence
Training new employees,
Taking phone calls,
Assigning tasks, monitoring staff when the Hotel Manager was not present, and doing paperwork.
Handled clients, complains and
3. Computer Information systems intern
The Judiciary September 2017- December 2017
Duties and Responsibilities
Wrote reports about the status of the network and the equipments
Prepared the reports for filing, and submission to the High court.
Responded promptly to lawyers and other parties inquiries.
Handled and resolved computer and technical issues.
Implemented an E-diary and fed the relevant data to process the relevant information.
Maintained the social media accounts regular updates, and interacting with client.
Maintained and improved the network structure.
4. CONSLUTANCY
HAWKINGS DESTINATIONS MARCH 2018 – PRESENT
Duties and Responsibilities
Conducting research, surveys and interviews to gain understanding of the business
Analyzing statistics
Detecting issues and investigating ways to resolve them
Assessing the pros and cons of possible strategies
Compiling and presenting information orally, visually and in writing
Making recommendations for improvement, using computer models to test them and presenting findings to client
Implementing agreed solutions
Developing and implementing new procedures or training.
ICT TECHNICIAN
SAUTI YA REHEMA ELDORET JANUARY 2020 – JUNE 2020
Duties and Responsibilities
Troubleshooting hardware and software issues.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.
Created a website
Handled clients and colleagues issues regarding to ICT
Handled the social media accounts i.e. facebook,YouTube, and WordPress
GENERAL MANAGER
SKYNEST COUNTY HOTEL – KITALE JULY 2020 – 05/02/2021
DUTIES AND RESPONSIBILITIES:
Oversee the operations functions of the hotel, as per the Organizational chart.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
Developing improvement actions carry out costs savings.
A strong understanding of P&L statements and the ability to react with impactful strategies
Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
Prepare a monthly financial reporting for the owners and stake holders.
Draw up plans and budget (revenues, costs, etc.) for the owners.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
Act as a final decision maker in hiring a key staffs.
Coordination with HOD's for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Manage and develop the Hotel Executive team to ensure career progression and development.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and development with strong sales prospects.
Responsible for safeguarding the quality of operations both (internal & external audits).
Achievements
Attracted OVER 300 potential clients for the hotel skynest hotel kitale and Rocky Hill inn Hotel ;
Developed and implemented customer service policies and procedures at Rocky Hill inn and skynest county Hotel reducing negative customer feedback by 45%
Developed a website for SautiyaRehema
Developed policies for Hawkings Destinations.
Market and build a raptor for Hawkings Destinations bringing in 50 % of the clients.
Handled social media accounts successfully.
Referees
Name: Mrs. Jenu John
Position: Head of digital campus
Company: Kenya Methodist university
Phone Number: +254*********
Name: Hon Charles Mayamba
Position: Head of station
Company: The judiciary of Kenya
Phone Number: +254*********
Name: MrHawkingskidiavai
Position: proprietor and director
Company: Hawkings destinations and skynest hotel
Phone Number: +254*********
Name: Mrs. Josphinemakandi
Position: proprietor
Company: jorali enterprises
Phone Number: +254*********
Name: Mrs. Faith chebet
Position: General Manager
Company: SautiyaRehema
Phone Number: +254*********
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