Customer Service Sales
Resume:
Confidential Resume of: PATRICIA K. COFFEY
Brunswick Md 21716
*****************@*****.***
PROFESSIONAL EXPERIENCE
Envigo, 2/18/2019 - Present
Regional Transportation Manager, Supervised 4 Locations in Region
Oversee Process and track customer orders and respond to inquiries accurately and timely therefore meeting logistic and transport expectations.
Communicate with team all relevant personnel matters, including staffing, forecasting, training records, and accountability regarding personnel needs or changes.
Ensure accurate inventory control of products for external and internal suppliers for counts.
Serve as liaison with Sales, Operations, and Customer Service departments as well as other Logistics Departments to maintain relationships with internal and external parties.
Understand and adhere to all applicable ISO work instructions, SOPs, KPIs and regulations.
Proficient use of all applicable JDE functions and DOT software requirements.
Production Supervisor, 11/2018 – 2/2019
Oversee Process and track customer orders and respond to inquiries accurately and timely therefore meeting logistic and transport expectations.
Communicate with inter-departmental contacts to arrange shipping and meeting deadlines.
Supervised the accuracy of inventory control of products for external and internal suppliers.
Serve as liaison with Sales, Operations, and Customer Service departments as well as other Logistics Departments to maintain relationships with internal and external parties.
Proficient use of all applicable JDE functions and DOT software requirements.
Work with all international shipping requirements and work with all respective resources to meet import regulations of the various countries.
Coca-Cola, 01/2016 - 4/2018
Outbound Operations/Supervisor
Oversee multiple fully loaded trucks (daily) delivering to Restaurant Chains/Convenient Store food chains, grocery stores and airlines.
Managed and supervised a staff of 20 builders, checkers, and schedules.
Hiring (on boarding) of new team members.
Handled issues and concerns with product slotting, breakage and returns.
Maintained a safe and clean work environment and issued safety training.
Radio Shack Distribution Center, 2000 – 4/2015 - Providing electronics to 2100 retail stores
Director of Distribution
Manage $45M in electronics inventory; oversee 225K lbs. of daily outbound freight.
Supervise 7 managers and 175 hourly associates.
Communicate all necessary information to managers and associates.
Process outside bid contracts and execute contract negotiations.
Analyze financial and operational data; determine future forecast.
Perform financial assessments to improve team’s competency.
Forecast, prepare, and track annual budgets.
Improve and expand financial standing.
Review and analyze weekly cycle counts; maintain fixed asset log; review and develop plans to prevent inventory losses.
Train and lead Six Sigma events/Safety Champion for DC’s
SKILLS
Change Management
Cost Reduction
Continue Process Improvement
Project Management
Labor Management
GAAP Principles
Supply Chain
Leadership Management
Negotiating Freight carrier contracts
EDUCATION
Motorola Six Sigma Certification, 2006
Wilson College Business Management/Accounting/Finance
SOFTWARE SKILLS
Warehouse Mgmt. System (WMS) (SAP) Accounting/HR
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