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Customer Service Sales

Location:
Arecibo, Puerto Rico
Posted:
April 15, 2021

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Resume:

Confidential Resume of: PATRICIA K. COFFEY

*** * * ******

Brunswick Md 21716

717-***-****

adlpwe@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Envigo, 2/18/2019 - Present

Regional Transportation Manager, Supervised 4 Locations in Region

Oversee Process and track customer orders and respond to inquiries accurately and timely therefore meeting logistic and transport expectations.

Communicate with team all relevant personnel matters, including staffing, forecasting, training records, and accountability regarding personnel needs or changes.

Ensure accurate inventory control of products for external and internal suppliers for counts.

Serve as liaison with Sales, Operations, and Customer Service departments as well as other Logistics Departments to maintain relationships with internal and external parties.

Understand and adhere to all applicable ISO work instructions, SOPs, KPIs and regulations.

Proficient use of all applicable JDE functions and DOT software requirements.

Production Supervisor, 11/2018 – 2/2019

Oversee Process and track customer orders and respond to inquiries accurately and timely therefore meeting logistic and transport expectations.

Communicate with inter-departmental contacts to arrange shipping and meeting deadlines.

Supervised the accuracy of inventory control of products for external and internal suppliers.

Serve as liaison with Sales, Operations, and Customer Service departments as well as other Logistics Departments to maintain relationships with internal and external parties.

Proficient use of all applicable JDE functions and DOT software requirements.

Work with all international shipping requirements and work with all respective resources to meet import regulations of the various countries.

Coca-Cola, 01/2016 - 4/2018

Outbound Operations/Supervisor

Oversee multiple fully loaded trucks (daily) delivering to Restaurant Chains/Convenient Store food chains, grocery stores and airlines.

Managed and supervised a staff of 20 builders, checkers, and schedules.

Hiring (on boarding) of new team members.

Handled issues and concerns with product slotting, breakage and returns.

Maintained a safe and clean work environment and issued safety training.

Radio Shack Distribution Center, 2000 – 4/2015 - Providing electronics to 2100 retail stores

Director of Distribution

Manage $45M in electronics inventory; oversee 225K lbs. of daily outbound freight.

Supervise 7 managers and 175 hourly associates.

Communicate all necessary information to managers and associates.

Process outside bid contracts and execute contract negotiations.

Analyze financial and operational data; determine future forecast.

Perform financial assessments to improve team’s competency.

Forecast, prepare, and track annual budgets.

Improve and expand financial standing.

Review and analyze weekly cycle counts; maintain fixed asset log; review and develop plans to prevent inventory losses.

Train and lead Six Sigma events/Safety Champion for DC’s

SKILLS

Change Management

Cost Reduction

Continue Process Improvement

Project Management

Labor Management

GAAP Principles

Supply Chain

Leadership Management

Negotiating Freight carrier contracts

EDUCATION

Motorola Six Sigma Certification, 2006

Wilson College Business Management/Accounting/Finance

SOFTWARE SKILLS

Warehouse Mgmt. System (WMS) (SAP) Accounting/HR



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