Assistant Sales
Resume:
Ann Vivian Spencer
Team first service professional with 2+ years experience in providing an energetic and personable dining experience. By running efficient shifts through anticipating the needs of patrons and staff alike, I have consistently achieved outstanding sales while elevating hospitality.
**********@*****.***
Auburn, AL
PROFESSIONAL EXPERIENCE
Lead Server
Lucy's Restaurant
08/2018 - Present, Auburn, AL
Supervised 10+ Front of House employees while maintaining #1 sales on the floor Designed standard operating procedures for opening, closing, and side work systems Designated server's sections, server assistant focuses, and host positions Oversaw and enhanced guest experiences throughout the restaurant Supervised closing shifts responsibilities
Coordinated and managed largest events with highest volume shifts Led pre-shift meetings with head chef, bar manager, and staff members Handled all service recovery and food / beverage compensations Delegated tasks each shift with a focus on work place accuracies and adhering to health code regulations
Led weekly captain / management meetings to ensure overall success for all weekend shifts/event to further maximize revenue
Server Assistant
Lucy's Restaurant
01/2019 - 07/2019, Auburn, AL
Lead Server Assistant for high volume shifts and events Assisted servers with greeting tables, explaining chef and bar specials Responsible for expediting food from kitchen to table Cleared courses and prepared the table for upcoming course Trained and mentored new server assistants
Undertook stocking back of house and front of house in order to optimize shift preparation
Maximized restaurant revenue by providing cocktail services to guests waiting for seating Supported event servers with service for private parties Host
Lucy's Restaurant
08/2018 - 01/2019, Auburn, AL
Head Host during high volume shifts and overseeing all host responsibilites Completed RESY tutorials and implemented skills for daily use Maintained steady operations by corresponding with Chefs on open menus, waitlist seating, and large parties
Informed management and servers of reservation notes, celebrations, allergies, etc Trained and mentored new hosts
Operated online ordering services as well as call-in pickup orders Organized and confirmed upcoming reservations and table turn times SOFT SKILLS
Strategic Planning Guest Relations
Managing Expectations Process Improvements
Agile Consistency Training and Development
Active Listening Detail-Oriented
TECHNICAL SKILLS
RESY
Controlling reservations, seating, capacity monitors and guest reviews
TOAST
Operating Point of Sales System, time cards, and payroll GATHER
Booking events and creating leads for tentative clients HONOR AWARDS
Employee of the Month (01/2019)
Lucy's Restaurant
Alabama Small Business of the Year Award (2020)
Business Council of Alabama
VOLUNTEER EXPERIENCE
Boxed lunches for local healthcare
workers
Lucy's Restaurant
06/2020 - 10/2020,
Auburn, AL
Packed and provided over 100+ boxed lunches during the weeks of summer 2020 and delivered to local healthcare workers at the Auburn Medical Clinic and East Alabama Medical Center
EDUCATION
Human Development and Family Studies
Auburn University
08/2017 - Present,
Auburn, AL
Pursuing a degree in Human Development and Family
Studies
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