Rita Chang, MPA

Indianapolis, IN adlpt1@r.postjobfree.com 909-***-****

An enthusiastic, highly self-motivated, disciplined, and resourceful public affairs professional. Experience in leadership, conflict resolution, collaboration, and team-oriented projects. Enjoys working on different projects with people from various cultures and professions.

Core Competencies & Technical Proficiencies

Leadership, Conflict Resolution, Presentation, Adaptability, Teamwork, Communication, Interpersonal Skills

Software:

Advanced proficiency in Microsoft Office Suites

Elementary proficiency SPSS

Elementary proficiency in R/R-Studio

Elementary proficiency in ArcGIS

Experience

team Lead Guidant Global Indianapolis, IN

November 2020 – Present, 50 hours/week

Lead, monitor and support a group of 13-20 team members.

Coordinate daily meeting presentations and clearly communicate daily updates and performance goals to the team.

Operate Power BI and Excel application to monitor staff productivity.

Lead Investigation Specialist Guidant Global Indianapolis, IN

May 2020 – November 2020, 40 hours/week

Worked with the Indiana State Department of Health to investigate and perform public outreach regarding state health regulations and policies.

Successfully managed and de-escalated conflicts with COVID-19 patients and Close Contacts.

Utilized Microsoft Dynamics 365 and Genesys applications to collect data for the state.

Provided technical support and guidance to current and new team members.

Server/Hostess Menkoi Ya Ramen Claremont, California

January 2018- August 2018, 25 hours/week

Managed guest inquiries and quickly resolved customer service issues.

Delivered exceptional customer service through good verbal communication.

Prioritized tasks and utilized the Yelp App and POS system to efficiently achieve maximum productivity.

Mentored two new staff members and quickly adapted to new protocols.

English Workshop Instructor National Chung Hsing University, Taiwan

October 2014 – May 2017, 2 hrs/week

Facilitated English workshops two hours per week to 10-15 students/staff on campus to effectively teach English as a second language.

Led classroom activities to promote diffuse learning and enhanced language acquisition.

Education

Indiana University Purdue University Indianapolis 2020

Master of Public Affairs (MPA), Environmental Policy and Sustainability

National Chung Hsing University – Taichung, Taiwan 2017

Bachelor of Science (B.S.), Soil and Environmental Sciences

Languages

Advanced proficiency in English

Advanced proficiency in Chinese (Mandarin)

Community experiences

Public Affairs Student Association Volunteer Coordinator, 2018-2019

IUPUI Campus Garden Volunteer 2019

NASPAA-BATTEN Student Simulation Competition 2020

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