Sales Manager
Resume:
Tempe, AZ
DARYL F GIBSON
Career Overview
Dedicated Quality Assurance Specialist motivated to maintain customer satisfaction and contribute to company success. Knowledgeable in CRM, Sales Force & SOE. Supervisor experienced managing teams of 8-12 associates, leading team meetings, going over performance and metrics with smart goal/action plan and blue print/ IDP implementation to drive results for business needs. Core Strengths
Effective communication
Detail-oriented
Easily adapts in a fast-paced environment
Strong interpersonal skills
Demonstrates flexibility and mature judgement
Extensive data entry skills
Strong leadership and team building skills
Skilled presenter
Stellar time management
Confident and comfortable with difficult
conversations
Accomplishments
Maintained a balanced scorecard to achieve top 10 performer of the month in June, 2016 at the TCC Received "Role Model"scores in all categories in my 6 month review at the TCC 2016 Received an Exceptional Performance Award at the Evening Of Excellence for the first half of 2016 at the TCC
Received "Role Model" scores in all categories in my annual review at the TCC 2016 Maintained a balanced scorecard to achieve top 10 performer of the month in January, 2017 at the TCC Received an Exceptional Performance Award at the 2nd Evening Of Excellence for the second half of 2016 at the TCC
Promoted to Quality Assurance Specialist in March, 2017 at the TCC Received an Oncore Award for top performer in June, 2017 at the TCC Received a Core Value Award in June, 2017 at the TCC Received an Exceptional Performance Award at the 3rd Evening Of Excellence for the first half of 2017 at the TCC
Received “Role Model” scores in all categories in my 6 month review at the TCC 2017 Received a Core Value Award in November, 2017 at the TCC Became captain and lead presenter for the QA Job Shadow Program in November, 2017 Received "Role Model" scores in all categories in my annual review at the TCC 2017 Received "Role Model" scores in all categories in my 6 month review at the TCC 2018 Top QA Specialist for 7 consecutive months in the entire network Received Exceptional Performance Awards for the highest Quality Assurance Score, AHT, Best Overall Metrics and Leadership in November, 2018 at the GCC Maintained a balanced scorecard to achieve top 5 performer of the month in December,2018 at the GCC Nominated for the "Rising Star Award" for best overall performance in March, 2019 at the GCC Received "Mastery" scores in all categories in my 6 month review at the GCC 2019 Work Experience
Customer Experience Rep
Grainger
Handles inbound calls to process customer orders
Provides ETA status and updates
Team Lead to Supervisors with 7-16 associates to decipher service call failures and follow ups Conducts side by side coaching to improve AHT by identifying key behaviors to drive better performance 2520 S Plaza Drive Apt 1105, Tempe, AZ 85282 H: 480-***-**** adlpsy@r.postjobfree.com 02/2017 to 10/2018
Tempe, AZ
02/2016 to 03/2017
Tempe, AZ
11/2014 to 01/2016
Austell, GA
10/2011 to 12/2013
Austell, GA
03/2009 to 01/2011
Kennesaw, GA
06/2006 to 07/2008
Austell, GA
Jacksonville, FL
Expected in 05/2021
Mesa, AZ
QA coach to improve associate scores along with overall business needs and customer experience feedback
Conducts team meetings going over primary metrics
Quality Assurance Specialist
Home Depot Inc
Monitors inbound & outbound customer interactions. Reviews, transcribes, and analyzes customer feedback and detractors. Accurately identifies trends in call types, call drivers to provide feedback to leadership. Provides constructive written and verbal feedback to customer service associates and management on customer interactions with required performance improvements through coaching. CSR
Home Depot Contact Center
Handles inbound calls to process customer orders.
Partners with vendors to inquire about lead times and product information. Contact carriers to find out ETA status and updates. Partners with store associates to assist with processing returns and price adjustments. Assistant Manager/Freight Manager*Lead Cashier
Family Dollar
Managed a team of 4 delegating tasks and objectives to accomplish daily goals. Lead cashier.
Unloaded freight and restocked shelves.
Maintained store appearance and ensured sales prices and promotional tags were updated. Inventory Specialist
Rue 21
Received and stocked merchandise.
Ensured all clothing and accessories were properly tagged. Lead cashier and sales associate for fragrances.
CSR
Ryla Teleservices
Received calls for Verizon and AT&T technical services. Assisted customers with trouble shooting their electronics. Secured sales for U-Verse for internet and phone services. Informed customers on new add-ons for services.
Processed payments for internet and phone bills.
Electronics
Target
Lead cashier for point of sale checkouts.
Provided product knowledge on all electronic devices. Maintained daily counts on all inventory in the electronic department. Educational Background
High School Diploma
Englewood High School
Associate of Applied Science: Business Management
Maricopa Community Colleges - Mesa Community College
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