ADITYA L PRAGADA,

PMP

Personal Information

Contact :

920-***-****

E-mail :

adlpst@r.postjobfree.com

LinkedIn :

linkedin.com/in/aditya-pragada-06127994

SUMMARY

An IT professional with over 12 years of handling solution-driven value-added projects. Conceptualize and execute projects vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Outside the box thinker and an impressive track record of delivering assigned projects with respect to scope, time and budget. Expert in handling Waterfall, Agile/Scrum and hybrid projects. As a Technical project manager, good with basic troubleshooting skills and knowledge related to networking (NAT,VIP, etc.),load balancers, databases, software applications connectivity or their flow, etc.

EDUCATION:

2007- 2008 Masters in Computer Science

University Of Bridgeport, CT

2002 – 2006 Bachelor’s in Information Technology

Anna University, India

CERTIFICATES:

2020 - Dec Project Management Professional (PMI PMP)

2018 - Oct Agile Methodology: Certified SCRUM Product Owner (SPOC)

2016 - Mar Certified SCRUM Master (CSM)

2013 - Nov Certified In ITIL Foundation

2008 – Apr Certified IBM WebSphere Administrator

TOOLS/TECHNICAL SKILLS:

MS Project, Visio, SharePoint, Rally, Jira, Asset Manager,Remedy and Agile.

Others : HP Quality Center(ALM), HP Service Manager/Center, MS TFS, MySQL, DB2, MS SQL, Oracle, IBM WebSphere Application Server, Apache Tomcat, JBoss, UNIX, Windows xxx, Java Scripting, Drupal, WordPress, Visual Studio, AWS Cloud computing, DNS/ Networking tools etc.

PROFESSIONAL EXPERIENCE:

Senior IT Technical Project Manager

2016-Aug to 2020-Sep Florida Blue, Jacksonville, FL

Managing project teams and providing overall direction to client representatives including subject matter experts (SMEs), external vendor integration, leadership guidance, services to perform needed requirements gathering, enhancements, systems integration and testing within all systems development life cycle (SDLC) phases. Establishing needed communication, coordination, status and accountability of project deliverables to all affected individuals.

Responsible for overall communication between the internal SME’s, application team and external vendor.

Develop project plans and making sure they are executed from start to finish.

Responsible for release handling / Go-live of applications. Also supporting the environment with post-release activities.

Monitor and closely work with the team and make sure application hosting systems are remediated on a periodic basis.

Responsible for working with external vendors, governance and internal teams to make sure EMR, Gateway, etc related projects are handled smoothly.

Coordinate the impacts, change timings, dependencies, etc. with application team’s and making sure changes are validated upon completion.

Organizing EMR demo’s to leadership & respective applications teams and come up with strategies for integration.

Guide the team to meet target dates and support them in case of escalations and/or issue resolutions.

Provided accurate status reports to leadership, respective stakeholders and IT resources regarding the ongoing work, risks, issues and followed corporate escalations process.

Responsible for providing setting up deadlines/target dates for a project, making sure resource plan, project plan is built according to customer requirements.

As part of Application hosting team, role is to provide support to multiple platforms like UDB, Oracle, PostgresSQL, MongoDB, IBM WebSphere, Big Data, Networking Team and Open Shift Team’s.

Estimate resource cost and making sure budget is allocated accordingly.

Also hold change coordinator role and part of CAB (Change Advisory Board) representing application hosting teams.

Making sure projects are documented in SharePoint and Rally. And statuses are up to date by the team members.

Responsible for working with Procurement, follow-up of ePro’s for active and approved projects.

Responsible for training Jr Analysts and work together on projects. So, they understand the process and has a backup resource in case of additional support.

Work with SME’s, business, application teams and architect to set up LDAP security policies, making sure users have access only to specific content they are authorized.

Ability to handle high volume work and perform well under pressure during peak times, Part of Risk Management Process. Also responsible for tracking the defects using Quality Control (QC) and risks with high priority projects and make sure quality assurance is maintained.

Created scope documents based upon approved business case and budget approvals, and tracked key milestones, adjusted project plans, and coordinated resource requests to meet project objectives and financial targets.

Provided 24 x 7 support to the customers and also maintained the Incident tickets for major incidents (Service interruption).

Infrastructure/Technical Project Manager

2013-July to 2015-Feb Florida Blue, Jacksonville, FL

Managing project teams and providing overall direction to First Cost client representatives including subject matter experts (SMEs) and leadership the required guidance and services for semi-annual audits. Accountable for maintaining audit documents based on DOD/Federal guidelines and establishing needed communication, coordination, status calls/reports, risk analysis and issues to all affected individuals.

Communicated with clients on all levels to accurately assess customer process needs and advised efficient solutions.

Responsible for generating Operational Corrective Action Plans (CAP) or Risk Mitigations Plans.

Performed IT infrastructure upgrades and maintenance releases.

Oversee the planning and implementation of multiple complex IT infrastructure development projects from inception to successful implementation based on scope, timelines and budget.

Responsible for release deliverables, resources, tasks, dependencies, based upon the project Scope/User Stories.

Developed Project Strategy, Governance Structure, Resource Staffing, Change and Risk Management.

Managed 12+ project resources including IT resources and consultants to meet scheduled audit milestones and conducted cross-training activities for the team.

Provided accurate status reports to leadership, respective stakeholders and IT resources regarding the ongoing work, risks, issues and followed corporate escalations process.

Responsible for conducting the Root Cause Analysis (RCA) along with the SME’s/system admins in case of Incidents and documenting the issue. Also making sure issue resolution plan is in place for the respective Incident.

Conducted Request-For-Proposals (RFP) and Vendor analysis on behalf of clients, which helped to facilitate long-term leadership decisions.

Responsible for developing the Work Breakdown Structures (WBS) based on the approved Project Charters.

Followed Change Management Process using tools like Service Center or Service Manager by following ticketing system and tracking them until complete.

Responsible for managing operational and project oriented work efforts including communication and coordination of status reports to the leadership and the respective support groups.

Ability to handle high volume work and perform well under pressure during peak times, Part of Risk Management Process. Also responsible for tracking the defects using Quality Control (QC) and risks with high priority projects and make sure they are situated with time.

Responsible for maintaining the SOP’s/KOP’s (Standard Operating Procedures / Key Operating Procedures) documents, SLA’s and related documentation of the Incident Management (IM), Support Contacts, etc. in a central location where Team can access.

Good Knowledge on Procurement and Project Purchase Authorization (PPA) Process.

Conducted project closure activities to formalize and communicate the project acceptance, handover documentation along with Lessons Learned and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.

Provided 24 x 7 support to the customers and also maintained the Incident tickets for major incidents (Service interruption).

Service Delivery Project Manager

2011-Apr to 2013-Jul Florida Blue, Jacksonville, FL

Managing project teams and providing overall direction to client representatives including subject matter experts (SMEs) and leadership guidance and services to perform needed requirements gathering, software upgrades and enhancements, and systems integration and testing within all systems development life cycle (SDLC) phases. Establishing needed communication, coordination, status and accountability of project deliverables to all affected individuals.

Responsible for overall project schedule and IT resource and systems alignment.

Gathered business requirements, created functional & technical requirements and User Acceptance Test (UAT) documents.

Created, maintained and executed project plans using MS Project and MS Excel.

Conducted status calls managing Issues, Risks, Dependencies and Change Requests in accordance with established PMO guidelines.

Oversaw product documentation and requirements gathering sessions in accordance with established Project Management standards and procedures. Managed vendor relationships in accordance with SOW authorizations and scheduled time lines.

Led efforts within a IT Command Center to conduct a large IT system’s migration

Managed 15+ project resources including application developers, consultants and IT resources to meet scheduled project milestones.

Following Change Management Process using tools like Service Center or Service Manager by following ticketing system and tracking them until complete.

Managed project areas from infrastructure perspective related to integration, scope, time, cost, quality, communication, risk and procurement management.

Responsible for maintaining the SOP’s/KOP’s (Standard Operating Procedures / Key Operating Procedures) documents, SLA’s and related documentation of the Incident Management (IM), Support Contacts, etc. in a central location where Team can access.

Ability to handle high volume work and perform well under pressure during peak times, Part of Risk Management Process. Also responsible for tracking the defects using Quality Control (QC) and risks with high priority projects and make sure they are situated with time.

Reviewed Data Flow diagrams with Infrastructure SME and translated it into Logical Diagrams.

Ensuring timely recovery of the effected services by involving or engaging the required Technical support contacts based on SLA’s.

Also responsible for documenting the lifecycle of the critical incidents, RCA documents and Corrective Action (CAP) taken for recovery of the business.

Good Knowledge on Procurement and Project Purchase Authorization (PPA) Process.

Conducted project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams, and complete a post-implementation review to identify areas of improvement.

Provided 24 x 7 support to the customers and also maintained the Incident tickets for major incidents (Service interruption).

Technical Lead

2010-Mar to 2011-Apr Bayer Business Solutions, Pittsburgh, PA

Managed Request-For-Proposals (RFP) and Vendor relationships in accordance with SOW authorizations and scheduled time lines. Worked with a team of 5 individuals and while providing guidance to the team also responsible for conducting project management, analysis and improvement of business processes, and worked closely with client Executives to conduct requirements gathering and to implement IT and Business Systems upgrades.

Responsible for Implementing Cloud Computing on an enterprise level while working with the 3rd party vendors like Rackspace, Salesforce, Rightscale, CA Tech. Applogic and Amazon EC2.

Created, maintained and executed project plans using MS Project and MS Excel.

Worked with external vendors and created SOW’s (Statement of work) for the work supported.

Responsible for managing the shared Billing and keeping track for CATS (Time Recorder).

Responsible for maintaining the Team Portfolio in order to manage the Resource Availability using SharePoint.

Responsible for managing operational and project oriented work efforts including communication and coordination of status reports to the leadership and the respective support groups.

Worked on development of project schedules and tracking, cost analysis, product development life cycle enhancements and artifact templates in the IT merchandise sales and marketing team.

Followed Change Management Process for maintaining the IT Service Management.

Responsible for submitting the RFC’s (request for change) and support new/existing applications.

Responsible for creating scope documents based on approved charters and project plans using MS Project.

Worked closely with Web Administrators in fine tuning and optimization of Websphere Application Server, Apache Tomcat, JBoss, lIS,Cold Fusion MX/8 configuration for the best performance.

Responsible for migrating web applications from Websphere 6.1 to 7.0 version.

Widely utilized Project Management tools like MS Project for Gantt Charts and similar tools for Run, Pareto charts, and Scatter diagrams, Cause and Effect, Interrelationship and Affinity diagrams.

Managed project areas from infrastructure perspective related to integration, scope, time, cost, quality, communications, risk and procurement management.

During initiation and ongoing of the projects informed the stakeholders about the risks involved and mitigation of the project.

Ensured the timely recovery of Impacted Services in case of Incidents and if required engaging the respective support groups by following the standard SLA’s.

Responsible for maintaining the Standard Operating Procedures (SOP) documents and Issue logs and Stakeholder contacts.

Also responsible for managing Learning sessions using sharepoint and arranging team meetings.

Responsible for documenting the lifecycle of the critical incidents, RCA documents and Corrective Action (CA) taken for recovery of the business.

Responsible for working with monitoring team using ITCAM for Application Diagnostics information for specific application requests to identify the root cause of problems.

Worked extensively on the implementation of LDAP Server and Netegrity Siteminder.

System Administrator

2008-Aug to 2010-Mar Cisco Systems, San Jose, CA

Conducted business requirements gathering, data analysis, and Use-Case development.

Conducted Request-For-Proposals and Vendor analysis on behalf of clients, which helped to facilitate long-term senior management decisions.

Enabled clients to improve operations by offering guidance and tracking solutions on cash flow, budgeting, variance reporting, and department break-even analysis.

Gathered requirements from Architects and Developers and performed due-diligence on Dataflow diagrams.

Adheres to the IT Infrastructure service management framework until project closure.

Responsible for maintaining the key operating procedures (KOP’s) documents and Issue logs and Stakeholder contacts.

Responsible for managing and monitoring / tracking project performance, defect tracking for multiple projects under operational and project based.

Managed 3rd party vendors in setting up warehouse, delivery, and website tracking process

Familiarized the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.

Ensured the timely recovery of Web Services in case of Incidents and if required engaging the respective support groups by following the standard SLA’s.

Responsible for submitting the RCA (Root Cause Analysis) document to the leadership.

Responsible for submitting the RFC’s (request for change) and support new/existing applications.

Involved in the migration of web applications Websphere Application Server 5.1 to 6.1 and JBOSS 4.x to 5.x.

Worked on change management tickets for the configuration of Middleware resources like MQ Queues, QCF, JDBC Data Sources, JDBC Providers and Connection Pooling to connect to the DB2 and Oracle.

Informed the stake holders about the risks involved and mitigation in the project.

Provided 24 x 7 support to the customers and also maintained the Incident tickets for major incidents (Service interruption).

Web Administrator

2005-Mar to 2006-Dec NXG Business Solutions, India

Responsible for the overall direction, management, communication, coordination of status reports, and accountability of project oriented work efforts and success of their projects across the IT organization.

Proactively handled project documentation of Business Requirements using MS Office Tools, Use Cases, Business Models, Sequence Diagrams, and Entity Relationship Diagrams utilizing UML and Six Sigma. Developed the front end using HTML, JavaScript, Java Swing (AWT) and JSP.

Responsible for managing and monitoring / tracking project performance, defect tracking for multiple projects under operational and project based.

Used JDBC to retrieve the member related information from Oracle back-end.

Installed and configured IBM WebSphere Application Server 4.x and IBM HTTP Server (HIS) on AIX and SUN Solaris.

Involved in designing WebSphere Application Server load balancing and fail over by using basic Round Robin mechanism.

Responsible for Web server and Application server installation, support and performance monitoring for all applications running on the company’s Website.

Clarified the requirements by talking to the user groups and accordingly modified the functional and technical specifications.

Configured and setup Secure Sockets Layers (SSL) for data encryption and client authentication

Participated in several design sessions and code reviews in order to create common development strategies (Eg: error handling, exceptions, best practices, session management etc.)

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