Curriculum Vitae

Chloe June Lombard

Address: ** ****** ****, ***** ****** Bay, ZA Cell: 072-***-**** Email: adlpm1@r.postjobfree.com

Personal Statement

I am an honest, dependable, enthusiastic, and pro-active worker that maintains a meticulously high standard of work through perseverance. It is effortless for me to find common ground with the people I work with, as well as with customers, as empathy is one of my best attributes. My polymath personality contributes significantly to the careers I pursue.

Personal Particulars

Date of Birth

: 06 June 1995

Marital Status

: Single

Gender

: Female

Nationality

: South African

Race

: White

Drivers License

: Code B

Skills

Detail-Orientated

Communication

Customer Service - International Guest Relations

Leadership

Team Work

Managing Ambiguity

Adaptability

Multi-tasking

Business Acumen

Interpersonal

Ability to work well under pressure

Perseverance

Finance Acumen

Problem Solving

Analytical

Empathetic

Languages

English - Excellent verbal and written

Afrikaans - Good verbal and written

Computer Literacy

Microsoft Office

Advanced Microsoft Word

Advanced Excel

Advanced PowerPoint

Advanced Outlook

Property Management Systems

Guesthouse Manager

Nightsbridge

ResRequest

Exposure to eRes

Accounting Software

Sage Pastel

Odoo

Intermediate PERSAL & BAS

Electronic Filing Systems

Papertrail

Dropbox

Google Drive

Google Suite

Google Docs

Google Sheets

Google Slides

Communication Platforms

Skype

Trello

Taskade

Marketing Software

Intermediate WordPress

Canva

Tour Operator Software

Tourplan

Work Experience

TSC Africa (Pty) Ltd - Milnerton, Western Cape

01 Oct 2019 - 31 Mar 2020

Travel Consultant

Consolidated high volumes of customer itineraries (average of 70 guest itineraries per month)

Ensured that itineraries were captured efficiently and timeously on Tourplan and Papertrail

Resolved customer complaints in a professional, accountable and timeous manner to ensure customer service excellence

Allocated customer payments on Papertrail and Tourplan in accordance with department accounting procedures

Ensured that suppliers’ payment due dates and monies due were captured in accordance with supplier invoices via Papertrail

Managed Forex in terms of ensuring that the clientele are aware of exchange rates

Trained new staff members and customers on the company’s B2B web portal

Identified system errors, namely rate and product description discrepancies on Tourplan, and escalated these discrepancies to the relevant departments

Assisted the General Manager with month-end financial reports by means of ensuring that all customer itinerary quotations and invoices corresponded with Tourplan and Papertrail

Zingela Nature Reserves - Tolwe, Limpopo

01 Nov 2018 - 30 Sep 2019

Eco-Tourism Manager

Lodge Management - planned, prioritized and executed lodge maintenance at each of the accommodation facilities

Coordinated social responsibility and expansion of the nature reserve by means of managing community upliftment projects at the local rural community

Managed volunteer programs which included marketing, sales, catering and hosting of national and international volunteers

Assisted with the Nature Reserve Management namely feeding of the rare and dangerous game (Sable, Roan, Buffalo)

Office Administration - took meeting minutes and agendas, ensured completion of filing and procured stationery

Human Resources management which included management and submission of staff leave and overtime sheets

Financial Management which included forecasts of profitability, rates set-up for each accommodation facility, petty cash management, and capturing of Debtors and Creditors with the use of accounting software - Sage Pastel

Marketing Management namely website content management with the use of WordPress, planned and coordinated new website with the assistance of HUMANISE, created social media marketing material with the use of Canva, managed all social media accounts (Facebook, Instagram)

Managed P.M.S. (NightsBridge, Booking.com, Airbnb, TripAdvisor) content which included ensuring that galleries of each accommodation facility are of high quality, copywriting and editing of accommodation descriptions

Managed F&B and BOH of Leadwood Lodge and Baobab Tented Camp i.e. stock control, consumption analysis and procurement of stock

Managed FOH with the assistance of the Eco-Tourism Supervisor which included reservations, guest check-in and check-out

Reported bi-monthly to head office - reports included income streams, rain capture data analysis, diesel usage of reserve machinery such as the bush-clearing machine, tractors, etc.

TSC Africa (Pty) Ltd - Milnerton, Western Cape

08 May 2017 - 31 Oct 2018

Junior Travel Consultant Administrative Assistant

Reservations - ensured that enquiries received via telephone and email are captured on Tourplan and Google Sheets, consolidated customer itineraries via TourPlan, dealt with customer complaints by ensuring that they are resolved, timeously and efficiently, handled Forex - ensured that exchange rates were correct prior to invoicing customers

Bookkeeping - ensured that payments received from customers are allocated to their reservations and ensured that suppliers’ payments were received prior to customer travel date, assisted the General Manager with month-end by ensuring that all reservations invoices corresponded with Tourplan and Google Sheets

Managed content and analyzed system data of company’s online B2B booking portal - ensured product suppliers were activated on the web portal with the use of Tourplan database, identified system errors (rate discrepancies on B2B site, rate descriptions, live availability, etc.) and ensured that they were escalated to the relevant department

Trained new staff members and customers on the web portal (company’s B2B portal)

Process improvement management - streamlined booking capturing processes by means of implementing the use of Google Sheets instead of Dropbox

Idube Game Reserve (4 Star Lodge) - Sabi Sands Game Reserve, Mpumalanga

29 Aug 2016 - 28 Feb 2017

Front of House Guest Liaison

FOH duties - conducted room checks, lodge administration - printed guest arrival forms, assisted with curio stock-take and orders, month-end administration, arranged guest transfers and ensured that guests were on the Sabi Sands gate access list

Guest liaison - welcomed guests, escorted guests to their rooms, managed luggage, parked guest vehicles, invoiced guests upon checkout with the use of ResRequest, ensured efficient and timeous resolution of guest complaints, hosted guests for breakfast, lunch and dinner

Managed housekeeping staff, stock-taking and ordering of housekeeping supplies

Stand-in bartender (this includes all lodge bartending duties during the barman’s leave cycle); prepared welcome drinks (arrival and game drive drinks), stock-take and procurement of alcoholic and non-alcoholic beverages

Blouberg Holiday Rentals - Bloubergstrand, Western Cape

01 Mar 2016 - 26 Aug 2016

Reservations Admin Assistant Guest Liaison Front of House

Secretarial and administrative duties - ensured that booking expiries and customer balances due were sent to relevant reservationists, filed guest registration forms, took messages for the reservations department

Guest liaison - assisted the FOH Manager with guest arrivals/departures; collected outstanding payments from guests via cash or credit card; ensured that guest enquiries and complaints were escalated to the relevant departments and dealt with timeously; ensured that all damage deposits were taken and recorded on company database (Google Sheets)

Bookkeeping - procured electricity for holiday apartments, filed guest damage deposits received and ensured that guests received damage deposit refunds

Stand-in FOH Manager - ensured that the concierge team executed their daily duties

My Leisure Group Pty (Ltd) - Table View, Western Cape

11 Aug 2015 - 28 Feb 2016

Junior Website Administrator Accounts Assistant Reservationist

Website administration - content management of new self-catering apartments via NightsBridge Back Office

Accounts Assistant to Accounts Manager - reconciled bank statements, filed debtor's invoices, processed sales invoices, assisted with payroll, data capture - ensured that payments received from customers were captured on Google Sheets and Guesthouse Manager

Reservations - booked holiday accommodation in accordance with direct and online guest enquiries, updated Odoo (online accounting system) with guest payments received, processed quotations and invoices

Offered administrative assistance to all reservation staff

Western Cape Government Environmental Affairs And Development Planning - CBD, Cape Town, Western Cape

31 Mar 2014 - 31 Mar 2015

P. A. Y. Intern - Premier's Advancement of Youth (PAY) Internship

Secretarial and administrative duties e.g. took meeting minutes and compiled meeting agendas, filing, electronic filing with the use of J-Track filing system, maintained environmental appeals unit database

Assisted with copywriting, translating and editing of Environmental Appeal Applications

Assisted with collating and editing Environmental Officer site-visit reports

HR duties - administered/captured leave forms and employment contracts with the use of PERSAL (HR, Personnel and Salary System)

Procured stationery requested by the department unit

Reconciled departmental staff telephone/cellphone accounts

Managed petty cash with the use of BAS (Basic Accounting System)

Education

Certificate: Game Lodge Management

Year of Completion: 2017

Institution: Wildlife Campus - South Africa

Guest Care and Relations

Human Resources

Administration (Daily duties, Procedures, and Financial Procedures)

Equipment, Infrastructure, and Maintenance

Safety and Emergency Procedures

Game Ranch Economics

Game Ranch Profitability and Management

Policies and Procedures

Certificate: Matric

Year of Completion: 2013

Institution: Cape Town Studies Private School - Cape Town, Western Cape

References

TSC Africa (Pty) Ltd

Lucy Berndt: 076-***-****

Zingela Nature Reserves

Santie Dekker: 060-***-****

WCG Environmental Affairs And Development Planning

Jaqueta Keet: 021-***-****

Contact this candidate