Engineer Security, Telephony engineer, network engineer

PHILIP JOHNSON

Hamersville, OH 513-***-**** *************@*****.***

Professional Summary

Seasoned Network & Security Engineer with over 20 years of experience in system management, network engineering, and information security. Extensive experience in the installation, troubleshooting, and engineering of telephone systems, IT technical support, and providing superior customer service and engagement. Continually exceeds expectations by building valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and team members.

Skills

Technology Leadership & Management

Telephone Systems & Engineering

Technical & Operational Excellence

System Design & Management

Network & Security Engineering

Technical Project Management & Design

Firewalls, routers, switches, Wireless

Root-Cause Analysis & Troubleshooting

Team Player & Facilitator

IT Support & Helpdesk Expertise

Problem Solving & Complex Analysis

Iterative Process Improvements & Design

Excellent Verbal & Written Communication

VoIP, sip, T1, copper lines, integration

Work History

Network & Security Engineer 08/2018 to Current

TeamLogicIT

Confidently serving as a Network and Security Engineer while expertly providing level 2-3 IT support.

Troubleshooting and maintaining Networks, SonicWall Firewalls, VPN setup, resolving everyday issues.

Coordinating system moves and new installations, setting up remote tools using Kaseya and Bitdefender.

Expertly fixing and revamping several customer networks, moving them from Cisco ASA to SonicWall.

Planning, engineering, and monitoring the security arrangements for the protection of the network systems.

Continually identifying, monitoring, and defining the requirements of the overall security of the systems.

Proactively developing creative ways to solve existing threats and security issues, preempting future trouble.

Relentlessly configuring and implementing intrusion detection systems and firewalls while improving processes.

Testing and checking the system for weaknesses in software and hardware, delivering full root-cause analysis.

Configuring and installing security infrastructure devices, researching latest technologies to improve overall security.

Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations.

Providing superior customer service and engagement when resolving level 2-3 Information Technology support tasks.

Telephone Systems Technician & Engineer 04/2012 to 04/2018

MVD Communications/Connect

Continually demonstrated an advanced capability to work with Inter-tel, Mitel, and Avaya IP Office products.

Successfully performed single system install and multi-site installs along with break fixes, streamlining operations.

Continually maintained a multitude of switches and servers while acquiring expertise in Avaya Data switches.

Leveraging broad knowledge base of Cisco, Adtran and HP/Aruba switches to increasing server health and strength.

Expertly performed Layer 3 routing, capably set up Virtual Local Area Networks, efficiently trunked to routers.

Seamlessly utilizing Layer 3 switches to route when customer's firewalls did not support VLAN and trunks.

Held the Oaisys certification before Mitel acquisition, as well as held the Avaya IP Office certification.

Established communication systems by installing, operating, and maintaining voice and data network circuits.

Planned network and system installations by studying customer orders, plans, manuals, and technical specifications.

Ordered and gathered equipment, supplies, materials, and tools, assessed installation site, prepared installation diagram.

Telephony Technician 04/2006 to 04/2010

Inter-tel & Mitel

Expertly performed the setup, installation, moving, integration, and continual maintenance of PBX systems.

Confidently networked phone and data systems, T1 turn up's and troubleshot and resolved all related technical issues.

Provided accurate wiring for T1's, cat 5, and cat 3, patch panels and 66 blocks, provided voice quality assurance.

Skillfully conducting end user training, Oniste and remote support, providing superior customer service and engagement.

Established voice and data networks by running, pulling, terminating, and splicing cables while troubleshooting issues.

Installed telecommunications equipment, routers, switches, multiplexors, cable trays, and other essential equipment.

Verified service by testing circuits, equipment, and networks, and identified, corrected, or escalated problems.

Documented network by labeling and routing equipment and cables and recording configuration diagrams.

Expertly maintained network by repairing outages, testing network back-up procedures, and updating documentation.

Maintained customer rapport by listening to and resolving concerns and answering questions, ensured safe a workplace.

Continually updated job knowledge by participating in educational opportunities and reading technical publications.

Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests.

Previous Work Experience

Desk Side Support Technician – Cincinnati Business Services – 08/2005 to 04/2006

Morgan Stanley Helpdesk Investment Banking Division – Siemens SBS – 08/2004 to 08/2005

Technical Skills

Troubleshooting & Support – Windows 7, Linux, MS Office, Hardware, Switches, Cabling,

Phone system upgrades and installations for Inter-tel, Mitel, and Avaya. 5-500 people Multi site.

Xblue 16 & 3cx, AT&T synapse, Jive cloud phones.

Physical wiring for Cat5 data, T1's, and telephone cables.

Modems, Team Viewer, RDP, VPN for system access and site to site.

Education & Certifications

Security+ CE, A+ Certified, Network+ Certified,

CCNA Certified – 2006 to 2009

All Major CTP+, Inter-tel, Mitel 3300's, Mitel 5000, UCA, MAS, Nupoint Voicemail and Oaisys Certifications.

Avaya IP Office 500v2 & 400 Certified Technician. (list of earned certifications can be provided)

Wilmington College – Coursework towards Associate of Computer Science, (Sophomore level courses completed)

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