Dharmendra Yadav

H.N.*,Surya Garden,Girdharpur Road

Chhapraula,Gautambudh Nagar -201009

Ph: 981*******

adlpjw@r.postjobfree.com

Objective

To become a successful professional in travel & tourism trade by utilizing organization’s strengths and my knowledge, hard work & sincerity.

Total Years of Experience: 18 Years

Summary of Skills & Experiences

Rich & insightful exposure of more than 18 years in Outbound leisure (B2B & B2C) & MICE operations along with exposure in Product Development

Skilled at implementing & handling supervisory role for managing day to day sales & operations

Sound knowledge of frequently travelled outbound destinations and hands on with tour escorting

Excellent relations with international suppliers & B2B clients

Good working knowledge of social media like facebook,Twitter & Instagram

Basic knowledge of creating posters,flyers using photoshop tools

AREAS OF EXPERTISE:

Operations

Manage end-to-end operations of outbound leisure (FIT, Group Series & MICE) for maximizing revenue and profitability

Product development like finalizing itineraries, costing etc.

Negotiation and contracting with different suppliers on seasonal and case to case basis

Managing inventory with suppliers for various groups and FIT

Managing payments with clients & suppliers. MIS Preparation

Ensure excellent services to have repeat customer and referral business

Provide complete support and leadership to team to achieve their KRAs

Keep the environment healthy & friendly within the team to increase cooperation and team work

Business Development / Sales & Marketing

B2B Sales

Sales Support for B2C – FIT & MICE Client

Build and strengthen strong relationship with B2B clients

Client Servicing

Meeting existing clients on regular basis for gesture visits, follow ups & various requirements

Solving customer queries, complaints, making sure that requirements are handled effectively

Taking timely action on service issues, ensuring highest level of customer satisfaction

WORK EXPERIENCE

RUSTIC ROUTES

Rustic Routes is a travel agency based in New Delhi specialized in outbound B2b products .

Designation ; Owner Duration : Oct 2015-31 Mar 2021

Job Responsibility : Being owner of small firm you have to manage over all business. Be it sales, marketing,operation, accounts or even setting up office,doing admin work one has to manage everything. In a small travel agency owner has to do all the works like handling customers calls, going out for meetings,giving tour quotations,booking hotels & ai tickets,cruises, getting the visas done, travel insurances etc. I did it all and ran business successfully

HRG dnata – India (Emirates Groups)

dnata – is one of the largest travel organizations in Middle East. Specializing in Leisure Travel Services

HRG – Hogg Robinson Group (UK) is one of the largest travel organizations Corporate Travel Business

Designation: Sr. Executive – Leisure Duration: Jul 2012 – Nov 2014

Job Responsibilities

Responsible for handling outbound operations for B2B & B2C

Supervision of team for outbound operation

Coordinating with suppliers for rate negotiation, inventory, payments etc.

Maintain relations with B2B agents on PAN India basis

Regular meeting with B2B agents

Achieve set targets of B2B & B2c Sales

Doing CPG for available products in the markets and doing product development

Helping in MICE operations & Escorting to MICE Operations in-charge

Yatra.com

Yatra.com is a leading online travel company in India

Designation: Asst. Manager – Outbound Operations Duration: Oct 2011 – Jun 2012

Job Profile

Handled post sales team of outbound packages

Ensure smooth handling of bookings and error free operation

Coordination with international suppliers, sales, product, visa & ticketing teams

Handling of irate customers and turning them into happy travelers

Ensuring to achieve targets and maximize profitability of bookings

Flight Shop

Flight Shop is the retail division of FCM Travel Solution, one of the leading corporate travel company

Designation: Sales Consultant Duration: Nov 09 – Sep 2011

Handling counter sales & telesales for outbound & domestic holidays

Achieving set monthly targets

Operation of various bookings including ticketing,visa & forex

Coordination with various suppliers,

Involved in marketing activates & road shows like Mall activation & promotional events

Odysseus India Pvt Ltd, Gurgaon

Odysseus, headquartered in Lier, Belgium specialized in Luxury travel and well known in Europe

Designation: Asst. Manager –Operation s & sales Support Duration: Aug 2008 – Oct 2009

Job Profile

Sales and operation of brochure products i.e. luxury hotels

Business development through B2B agents

Coordination with Belgium headoffice, Vietnam team & worldwide luxury hotels / suppliers

Marketing activities i.e. distribution of Odysseus brochure products through regular e-mailers

Supervision of team

Sahara Global, Gurgaon / Delhi

Sahara Global was leading tour operator in India and part of Sahara India group

Designation: Sr. Exe. – Outbound Operation Duration: Oct 2005 – Aug 2008

Job Profile

Outbound operation of B2B & B2C

Communication with various suppliers, ticketing and visa teams

MICE operation

Product development – supplier management, creating itineraries & mailers for B2B & B2C

Sales support for B2B agents in West India

Cox & Kings (I) Pvt. Ltd.

Cox and Kings one of the biggest travel companies of world.

Designation: Trainee Duration: Sep 2003 – Oct 2004

Job Profile

Trained in - Outbound Tours, sales, operations and visa.

Handled counter sales and telesales for FIT and group tours.

PERSONAL DETAILS

Strengths

Ability to work round the clock and handle stressful situations

Proficient in dealing with difficult or angry clients while still providing them excellent service

Possesses the attitude and passion for perfection and innovation.

Can take up appropriate measures and maintain standards to attain service excellence & teamwork.

Professional Qualification

PG Diploma in Tourism & Hotel Management from Dr. B. R. Ambedker University, Agra in 2002

Airline Diploma and CRS course (Galileo) from Kuoni Academy of Travel, New Delhi in 2003

Educational Qualification

Bachelor of Arts from Dr. B R Ambedker University, Agra in 2001

Hobbies

Travelling, interacting with people, listening to music, reading news paper

Father’s Name : Sh. R. S. Yadav

Date of Birth : 02 July 1982

Marital Status : Married

Language known : English & Hindi

Dharmendra Yadav

Date: Apr 11, 2021

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