Senior Officer in ICICI Bank

PRIYANKA

***, **-**, ******-*, M.D.C., Panchkula, Haryana-134109.

Contact: +91-700******* Email: **********************@*****.***

CAREER OBJECTIVE:

Seeking a challenging position in an organization, which provide me a best opportunity to utilize my skills and experience towards the development of organization as well as for my career growth.

To provide as the best in the profession I am involved.

Punctuality, regularity and devotion towards my job.

Energetic and reliable employee skilled with working with diverse group of people. Responsible person versed in mediating employee conflict and running efficient daily business operations.

Dedicated and meticulous Administrative Assistant with over three & half years of experience in fast-paced account-opening, clearing & branch office settings.

Flexible and focused team player with expertise in Operational tasks like account opening, clearing as well as branch tasks. Self-Motivated versed in self assigned tasks and group tasks.

Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company.

PROFESSIONAL EXPERIENCE:

ICICI BANK LTD. Since 20.Jan’ 2017 till date

Manage day-to-day business operations, including post-dated cheques and outstation cheques.

Respond and assist customers with account enquiries and updates.

Adhere to regulatory, company security and audit procedures.

Build strong relationships with account opening team as well as with branch employees by assisting individuals in day to day operations.

Ensure swift resolution of customer issues, utilizing dynamic research and interpersonal skills.

Delegate duties for team of front-office staff, account opening staff & clearing staff.

Answer phones and perform clerical office functions.

Exceeded specific team goals and resolved issues by partnering with staff to solve repair queue cheques.

Support office operations, track records and handle internal communications.

Help less experienced staff in managing daily assignments.

Manage new files and retrieval requests with speed and accuracy.

Compiled and uploaded files into records management system.

Optimized processes by collaborating with upper management to implement innovative technologies.

EDUCATIONAL CREDENTIALS:

Bachelors in Commerce (Panjab University)

Guru Gobind Singh College for Women, Chandigarh

Intermediate - Commerce (CBSE Board)

Kendriya Vidyalaya, Kanpur

HIGH SCHOOL (CBSE Board)

Kendriya Vidyalaya, Hyderabad

PROFESSIONAL SKILLS:

CHEQUES CLEARING:

OCC or outstation cheques

Post-dated cheques

Repair-queue cheques

Technical Scrutiny of different cheques

Retail cheques

Transfer clearing cheques

ACCOUNT OPENNING:

Scrutiny of different forms

Saving accounts

Self-Accounts

Joint Accounts

Kide Accounts

BRANCH BANKING:

Pitching different products according to customer needs

Silver saving account, gold saving account, privilege account

Different loans - Gold loans, personal loans, 4-wheeler loans etc

Different insurances - Life Insurance, Health Insurance etc

Credit cards

Re-KYCs

TECHNICAL SKILLS:

Microsoft Office proficiency

Back office operations

Data entry documentation

Document destruction

CRM and office management software

Tracking documents

Resolving discrepancies

Documentation and reporting

Compliance understanding

PERSONAL DETAILS:

Languages Known: Hindi, English, Punjabi

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