Guest Relation Executive
Resume:
MARY CATHERINE BALANGUE
OBJECTIVE:
I am seeking a competitive and challenging environment to enhance my knowledge and to develop my skills, and where I can fully use my skills,
trainings and my experience.
EXPERIENCE
Khaymat Al Bahar
Guest Relation Executive
November 10, 2019 to July 31, 2020
Al Qasr Madinat Jumeirah U.A.E
Welcome guests and escort to their assigned table
Provide menu and informed promotion of the week.
Coordinate with the colleagues or having good communications
Answering incoming calls, and receiving emails, reservation etc.
Providing excellent service
Communicate to guests who require extra attention (Children, Elderly or Allergens).
Preparing the complimentary cake for all having special occasion.
Checking daily hotel occupancy, arrivals and VIP of the hotels
Responsibilities for all lost and found items.
Daily reports.
Maintain the cleanliness of the Reception area.
Allocating table for reservations and walk INS.
Cleaning Menus.
Farewell and asking feedback of the food and service.
Helping on the floor especially busy operations.
Festive Seasons Desk.
Cashiering/ Closing Checks.
The Scene by Simon Rimmer
Hostess/Receptionist
January 7, 2019 to November 10, 2019
Level 4 Pier 7, Marina Dubai U.A.E
Welcome and acknowledge all guest.
Receiving all incoming calls, emails, reservation & etc.
Arranging and cleaning all menus.
Printing new menu if the menu is dirty.
Ordering stationaries.
Arranging tables and allocating tables to all reservations and walk in.
Responsibilities for all lost and found items.
Daily reports.
Replying all social media reviews like TripAdvisor, Facebook, Zomato etc.
Upselling the promotions.
Movenpick Hotel JBR
Food & Beverage Department
Senior Hostess
October 6, 2016 to January 3, 2019 Jumeirah Beach Residence Dubai, UAE
Handling basic daily correspondence, ordering, contract, voucher and other reports.
Receiving all incoming & outgoing calls, emails, reservation & etc.
Make meal plan and daily reports.
Maintaining an excellent filing system.
Creating a good working atmosphere among employees.
Coordinating team member or other department in providing support to the
customer for smooth operation.
Welcome and acknowledge all guests according to company standards.
Greet guest, escorts them to tables, and provide menus.
May assist in planning menus.
May prepare beverage and expedite food orders.
Giving discounts to all entitled.
Closed all the checks.
May total receipts, at the end of shift to verify sales and clear cash register.
Collect payment from the guest.
Compile and balance cash and receipt at the end of the shift.
Handling guest complaint.
Festive Seasons Desk.
Enrolling membership discount.
Dubai Creek Golf & Yacht Club (QD’s) & Emirates Golf Club
Under by Trans guard Group LLC
November 2014 - September 2016
Greeting customers as they arrive and showing them to their table.
Giving menus and taking orders for food and drinks.
Serving food and drinks.
Check with customers to ensure that they are enjoying their foods and take action to correct if they have any problem.
Clear dirty dishes from table.
Deliver guest’s bill and thank them for dining at the restaurant.
Work with other servers and be a team player.
ON THE JOB TRAININGS:
Te Quiero Tapas Bar and Restaurant 300 hours
March 19 to May 1, 2013
Baguio City, Philippines
Assigned at the Food and Beverage Department “Kitchen”
Star of David Hotel and Restaurant 600hours
November 20, 2012 to February 16, 2013 Manaoag
Pangasinan, Philippines
Fresh Flower Arrangement and Trendy Balloon Artwork Seminar
Lisland Rainforest Resort Urdaneta City Pangasinan, Philippines
April 2, 2011
Negros Navigation “St. Michael the Archangel
July 11 to July 18, 2011
Pier 2, Manila Philippines
(Assigned at the Front Office, Housekeeping, Fine dining, and kitchen)
With excellent health, fast learner and can work well with little supervision and can work under pressure.
I hereby certify that the above information is true and correct to the best of my knowledge and belief and ability.
MARY CATHERINE BALANGUE
SIGNATURE
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