Nafeeza Govender

** ****** **** **** • Escombe, *093 • (078-***-**** • adlpb5@r.postjobfree.com

SALES EXCECUTIVE

Highly organized and sales orientated professional drawing upon 15 years of experience in sales, marketing and operations. Working at Unilever as an Assistant Customer Development Manager, I have always given above average customer service experience and went beyond sales goals. I have expert knowledge of the selling process and I fully recognize the human and emotional aspects of buying and selling. I possess strong social skills that enable me to be a strong relationship builder with clients, colleagues and third-party stakeholders.

- Skills -

Expert Knowledge of the selling process and

effective sales techniques

Social Media (Facebook, Twitter. LinkedIn, etc.)

Excellent communicator and Relationship

building skills

Pro-active, organized and excellent team

player

Motivated in a target-driven environment

Optimistic and a positive can-do attitude

Software (MS Office 365, CRM, Power BI,

Data Orbis, SAP, Qlikview, Share Reports)

PROFESSIONAL EXPERIENCE

Hygiene Supplies, Pinetown, KZN

Sales Representative (Mar 2021 – Date)

New Business Development

Locate potential business through prospecting, tele-canvassing, cold calling, attending to leads from staff members, calls and presentation to new or existing clients.

Manage the client's needs by conducting thorough surveys of client premise

Complete quotations

Build relationships with Client

Complete site risk assessment

DDS (Pty)Ltd, Pinetown, KZN

Warehouse Supervisor (Jan 2021 – 28 Feb 2021)

Set and maintain productivity, safety and quality standards

Meet all budgetary targets and KPI’s as set by EXCO

Develop, implement efficient schedules for technicians and drivers

Ensure technician and driver quality standards are in line with company policy

Ensure callouts are attended to within SLA time

Develop standby schedules for all areas needed

Investigate van stock and tool discrepancies as raised by the administrators through weekly and monthly pack

closure.

Ensure accurate data is captured by the administrative team on the system

Lead team meeting with administrators daily and review activity plans

Lead investigation of all location stock variances for all areas of responsibility with remedial action

implementation

Attend to customer queries and resolve them timeously

Responsible for archiving of weekly pack information for easy access

Provide a work environment that brings about positive energy, creativity and teamwork among employees.

Continuous training and development of staff and ensure that a shadow labour structure is in place.

Ensure that high levels of housekeeping is maintained in the warehouse and surrounding areas.

Ensures timeous approval of scrap assets is sought from customers and assets disposed as per SOP.

Monitor and maintain stock accuracy by ensuring the physical stock is in line with the warehouse management system and ensure all stock movements are recorded as and when they take place.

Monitor stock levels in order to highlight minimum and excess levels and therefore prevent stock shortages.

Supervise the movement, distribution and storage of assets in the warehouse. Unilever, La Lucia, KZN

Assistant Customer Development Manager (1 July 2017 – 31 December 2019)

Reporting on all Out of Home Channels and Modern Trade, Forecourts

Support the Monthly Building of Forecast

Support the Channel and Category Strategies

Supports the CCD whom holds the ownership of TTS at category level

Ensure that all pricing, dealing levels and master data information is up to date on LeverEdge System

Key Account Reviews

Forecast Accuracy tracking for category

Ensuring that promotions are loaded and tested for accuracy.

Ensuring that Suppliers are sufficiently stocked for promotions as well as ensure that deals are loaded timeously by the supplier.

Participating in the development of sales strategies for accounts

Consolidates all CD input into S&OP

Management of Distributors

Preparation and pay-out of distributor incentives

Knowledge of material availability and stock holding Monitor stock levels once a week, based on approved stock models

Weekly Distribution Tracking of COTC and Innovation

Identify Distribution Gap Opportunity and quantify into incremental Turnover

Analyze & discuss Distribution Gap with Ops Manager and Smollan Team

Track Turnover and TTS

Stores Sales Out Tracking

Analyze sales out data through Data Orbis

Track Promotional Activity

Support the Cabinet teams

Consolidate and present sales performance: Target VS previous year national view

Training Regional Sales Manager reporting

Managing of slow - moving products

Supporting Cross Functional Teams (CCBT Lead, Finance BP, Supply Chain, Brand Managers, Nams)

Assist in the deliverance & Landing of the Month Unilever, La Lucia, KZN

Customer Support Team Leader (LeverEdge) (1 July 2016 – 30 Jun 2017)

Project Task Tracking

Stakeholder Managements

Development of Change Requests

Development of Functional Specs

Achieve Business Objectives

Deliver Business Benefits

Change Impact Assessment

Benefits Tracking

Change Management

Project Budgets

Training needs

Application support to 22 Distributors

Management of Cabinets system

Distribution Frontline Support

Troubleshooting of Queries

Unilever, La Lucia, KZN

Sale Executive (2012 – 2016)

Field Marketing/Merchandising

Field Visits/Calls

Relationship Building and Client Networking

Reporting Daily Weekly

Management of Ola Brand Ambassadors

Follow a cyclical and monthly call cycle plan

Meet activity standards and achieve call rate and frequencies for targeted customers

Achieve quarterly qualitative standards

Grow direct sales through targeted customers

Grow market share of promoted products in the allocated territory

Maintain customer database and record info and activities

Review and analyze all data and use data to allocate optimal customer ratings

Organize and facilitate training sessions

Evaluate and measure ROI of all activities

Actively manage POS

Identify in-store opportunities by nurturing in-store relationships

Plan activities within a promotional budget and monitor monthly expenses to control costs. Unilever, La Lucia, KZN

Key Account Assistant (1 Nov 2009 – 2012)

Daily Tracking of Sales and sharing trends with (DSMs and RSMs)

Gathering market and customer information.

Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

Acting as a contact between a Unilever and its existing and potential markets.

Representing their company at trade exhibitions, events and demonstrations.

Advising on forthcoming product developments and discussing special promotions.

Attending team meetings and sharing best practice with colleagues.

Loading of new prices on system annually

Ensuring deal are loaded correctly by the Master Data Team Unilever, La Lucia, KZN

Key Account Administrator (2007 – 2009)

Daily Tracking of Sales and sharing trends with (DSMs and RSMs)

Balancing of Sales between Distributor and SAP

Calculating and Processing of Commission and Incentives

MTD and YTD Presentations for management (DSMs and RSMs)

Handling all Distributor Queries

Ensuring that Pricing & Master Data is updated timeously

Distribution Tracking of Innovation

Running Query on SQL Data Bas

Hudson and Knight, Boksburg, JHB

Customer Service Consultant (2006 – 2007)

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be

purchased, and enter this information on order forms.

Prepare invoices, shipping documents, and contracts.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated

delays.

Receive and respond to customer complaints.

Verify customer and order information for correctness, checking it against previously obtained information as

necessary.

Direct specified departments or units to prepare and ship orders to designated locations.

Check inventory records to determine availability of requested merchandise.

Review orders

Unilever, La Lucia, KZN

Debtors Clerk (2005 – 2006)

Contract Position – Outsourced moved to H & K

Manages the Age Analysis

Conducting credit checks for account authorization

Ensuring all documentation is collected and recorded correctly regarding company information and charges

Ensure that invoices are processed correctly, and statements are prepared in time and sent out accordingly

Contact all account holders to follow up on outstanding payments

Identifying payments received and processing thereof on the relevant accounts with remittance

Processing of payments to accounts on SAP

Maintain a good control over the credit limit per account

Prepares monthly reports in accordance to set deadlines

Attend to any inquiries in a timeously and professional manner

Debt collection follow up, Review and Circulate bad debt report

Send weekly and Monthly statements

Follow up if no payment is received

Processing of Customer Journals –

Reconciliation of Customer accounts

Bandit Vehicle Tracking, Pinetown, KZN

Customer Service Consultant (2004 – 2005) Temp Position

Responsible for sales and lead conversion targets

Marketing of Tracker to both existing and new customers

Scheduling fitments of Tracking units

Follow up on outstanding leads and/or queries

Handle inbound and make outbound calls according to campaigns

Demonstrate excellent knowledge of product, service offerings and systems

Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and

Trackers, sales strategy

Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance

To Trackers quality standards and values

Provide constant feedback to intermediaries, management and other departments regarding status of leads

Manage time and workloads to ensure that deadlines and targets are met Westminster City Council, London, UK

Leasing Agent (December 2002 – January 2004) Working Holiday Visa

Present properties and provided amenities in a positive light to prospective tenants

Act as a landlord for property owners and help them navigate the property market

Advertise available properties using a variety of media and promoting materials

Determine the needs, living standards and economic viability of prospect customers

Confirm rental application data and personal references

Stay knowledgeable of the property market status

Provide information on all aspects of properties (expansion, zoning, crime etc)

Negotiate leasing terms and conditions and close deals

Ensure proper maintenance and inspect properties periodically

Face to Face Client Interactions are in line with company policy

Ensure callouts are attended to within SLA time

Develop standby schedules for all areas needed

Investigate van stock and tool discrepancies as raised by the administrators through weekly and monthly pack closure.

EDUCATION & CREDENTIALS

IMM Graduate School, Durban,

Bachelor of Business Administration in Marketing Management Completing 3rd Year – 2013 to Current

Marketing 101

Business Communication 101

Business Management 101

Financial Management 101

Business Law 101

Economics 101

Business Statistic 101

Financial Management 201

Marketing 201

Business Management 201

Integrated Marketing Communication 201

Global Marketing 301

Financial Management 301

Retail Marketing 001

Service Marketing 001

Damelin, Durban,

Business Computing Diploma

1st Year - 1998

Business Administration

Sales and Marketing

Human Resources

Bookkeeping

Project Management

Public Relations

Advanced MS Office

Intro to Networking

Virus and Utilities

Crossmoor Secondary School, Durban,

Matriculated

1997

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