Sales Customer Service

Habib Seriki

Customer Service & Sales Professional

Contact

Block 19 Alafin Avenue,

Off Zoe Specialist Hospital,

Oluyole Estate, Ibadan.

+234**********, 081280184

adlpaf@r.postjobfree.com

Objective

A thorough-bred Customer Service and Sales professional with 7 years’ experience seeking to maximise my problem-solving skills in enhancing excellent service delivery, client management and improving sales through strategy, innovation and passion. Education

B.Sc Mass Communication

Bayero University Kano

(2006-2010)

Key Skills

Sales and marketing

Problem-solving

Strategic planning

Relationship management

Experience

2020-Date

Customer Experience •Service Manager • Sporty Internet Limited

• Processing requests and registration

• Organising training for new hires

• Advising management base on feedbacks

• Responding to enquiries and complaints promptly

2014-2019

Business Development • Sales • Winners Golden Bet

• Introduced and sold products to agents

• Organised seminars and workshops for prospects

• Onboarded and managed agents

• Coordinated sales promotion and market stunts

Achievement

• Acquired over 200 agents in Oyo, Kano, Kaduna & Sokoto States

• Increased customer base sales by 60% and gross profit by 42% Within two years

• Exceeded monthly sales target by 50%

2012-2014

Call Centre • Customer Service • Airtel Nigeria

• Ensured customers’ requests and complaints were escalated to the appropriate departments and the branches across the nation to ensure resolution within the Turnaround Time promised to customers.

• Responded to over 90 calls daily and resolved 95% of queries without escalating to supervisors.

• Kept records of customers’ interactions and compile reports on overall customers’ satisfaction.

References

Available upon requests

Contact this candidate