C.S. SATISH KUMAR RAO

H.No.: F-***,Site-*, NRR Puram, Borabanda,

Hyderabad, Telangana – 500018.

Mobile: 739-***-**** Email: adlp7r@r.postjobfree.com

Total Experience : 11 Years

SAP FICO Experience : 8 Years

FICO Module Lead Experience : 1.5 Years

Current Designation : SAP FICO Lead

Implementations: 2

Support Projects: 3

Rollouts: 1

Experience Summary:

Team Management/Project Management/Incident Management/Change Management:Handling Team of 7 Including BPC & PS resources.Having a solid experience in SAP FICO based service management processes and in Account Transition. Currently handling the role of Module Lead for SAP FICO. Module Lead has the subject knowledge in Problem, Team Management/Project Management/Incident Management/Change Management.

Support Management:Performing Quality Checks on the regulatory reports ensuring the key controls and the relevant documentation are Accurate, Complete and Timeliness of the reportable data. Applying a structured change management approach and methodology for the project related changes. Being the primary contact point for the business when dealing with change request queries, incident request & service requests.

Client Relationship Management:Good Knowledge in all phases of the project life cycle and agile methodology. Gathering requirements and converting that into solutions. Extensive knowledge in preparing design documents, Functional specs. Building and maintaining healthy business relations with customers, ensuring customer satisfaction by achieving delivery. An effective communicator & team player combined with a flexible and detail-oriented attitude with the ability to interact effectively with people.

Professional Experience

Ondevice Solutions Ltd – SAP FICO Lead Consultant – UK Region.

Client: UKPN – Support Project

December’ 2020 till date

Handling a team of 5

Works on Agile Methodology.

Experienced in ITSM.

Assignment of work to team members within the team from ITSM.

CC upload Monitoring.

Handling SWOs, Incidents & Change requests.

Handling Shift Roaster & Leave Approvals.

Requirement Gathering from the Client.

Conducting Sprint Meetings, following up with the team on the deliveries & updating the status to the scrum master on daily basis.

Interacting with PMO team for the new requirements.

Connecting with Stake Holders for new requirements.

Collecting Requirements with the stake holders and presenting them the method of style of delivering the output.

Agreement on the time lines to deliver the output.

GL Master configuration.

Configuring Currency Settings & Configuring Currency Types.

Creating of Cost Elements.

Creation of Controlling Area.

Uploading information using LSMW (in ECC) & LTMC (in S4 Hana).

Hitachi Consulting/Vantara Software Services India Pvt LTD–Sr. Consultant Module Lead - NA & Japan Region - Integrated Service Management

Client: Honda Motors AMS : FI/CO Implementation & Support

March’ 2019 till August’ 2020

Handing Team of 7 Sr. Consultants & 1 Manager.

Works on Agile Methodology.

Worked on Solman (Solution Manager 7.1).

Experienced in ITSM.

Assignment of workto team members within the team from ITSM.

Involving in SOW agreement Signing, gathering requirement, clarifying on items such as In Scope & out of Scope as per the agreement.

Approving Different Phases in Revtrac Process such as Initial Assessment, Design, Development, TUT, FUT and SIT areas.

Preparing Shift Roaster, Work Allocation Tracker, and Approval of Leave within the team.

Handling end to end Change Management process for Japan & North America Clients.

PreparingSLAs Breach PDCAs and updating PMO Team (Regional Managers) as per Japanese Procedures.

Involving in Daily Meeting, Internal Meeting FI Module Meeting and Team Lead Meeting etc.

Working with New Hire onboarding process such as Document Reading, Internal KT, Shadowing, and Reverse Shadowing.

Working on RICEF objects.

Handling BPM (Business Process Monitoring for Indonesia and Thailand Regions)

Main responsibility is to review the changes and Coding that hit our queue before going to CAB.

Ensuring that all Compliance parameters are met while providing approval to the RFC’s.

Involved in the configurations of S/4 HANA finance.

Extensive experience in Procure to Pay (P2P).

Hitachi Consulting/Vantara Software Services India Pvt LTD – Sr. Consultant - Japan Region.

Client: Hi-FrontG

Responsible for Ownership and Coordination of actions of the Incidents/Service Now tickets.

Working on various Tasks Such as Service Now, RevTrac Tickets (RFC), Change Requests, Service Requests & Problem Tasks, Pre CAB reports, SLA Breach Analysis.

HandlingDelivery Management.

Conduct training session to the new joiner in the team& taking care of Onboarding Process for New Joiners.

Follow up on the documentationprocedures followed by Japanese Team.

Handling Problem Management Reports and Delivery Management.

Configuration & Testing using different clients in different environments 500,510, HG1, HG2 & HG3.

Carried out with Panaya Testing.

Enforce stringent timelines for closure of Incidents/Change requests as per SLAs.

Tracking SLA Breach changes and PIR follow-up.

Responsible for creating Efforts, Estimations, Planned Hours, Rev Trac Approvals, Configurations and publishing it to the Client.

Hosting the Daily Meetings, Leads Meetings. Internal Meetings Client Meeting COE Meeting, RFC/RT Meetings etc.

Tools Expertise:

ServiceNow

S4 Hana

SAP R/3

ECC 6

S4 Hana

SOLMAN

HPQC (ALM)

RevTrac

Solution Manager

Type Writing Lower (English)

MS Office

Achievements:

Promoted as Module Lead for FICO for Honda Project.

Recognized with the Certificate of Excellence from the client during Hilife Winner Award.

Received Client Appreciation for Delivery Management.

Deloitte Support Services India Pvt LTD - Analyst – United Kingdom Region

Client: Iron ShoreFICO

January’ 2014 till November’ 2018

Brownfield Implementation.

Working on Requirement Analysis as per the ASAP Procedure.

Involving in SOW agreement Signing, gathering requirement, clarifying on items such as In Scope & out of Scope as per the agreement.

Preparing different Phases such as Initial Assessment, Design, Development, TUT, FUT and SIT areas.

Preparation of AS IS Document and TO BE Document and Get Signed From the Client Ex: Blue Prism Monitoring (Manual Job Run Programme).

Preparation of User Manual (SOPs).

Worked on Change Requests and involved in Requirement Gathering for in scope and out of scope requirement discussions.

Analyzing Functional Specifications.

Participated in full life cycle implementation of ECC 6.0 using ASAP Methodology.

Customization of FI organization structure like company code, chart of accounts, account groups, retained earnings account, fiscal year variant, posting period variant, document types and number

Ranges, field status variant and tolerance groups.

Deloitte Support Services India Pvt LTD - Analyst – Singapore

Client: Walmart

Receiving of tickets Tool and analyzing them to know ticket involves configuration changes or requires new enhancements or can be solved at this level.

Providing production support to the users.

Giving training for the users.

Maintaining documentation for Change Requests.

Analyzing and providing solutions on the issues raised by the client.

Coordinating with the customers and Business Integrators in resolving the Trouble Tickets and Change Requests within SLAs.

Worked on Mails & phone calls for solving the tickets based on severity levels Resolving the Issue on timely

Enhancement of new report developments.

Created functional specs for new developments.

Preparation of Business Blueprints and client sign-off

Finalization of organizational entities based on requirement analysis.

Worked on AS-IS and TO BE process.

Have written functional specs for different RICEF objects.

Prepared Process Manuals to help users

Deloitte Support Services India Pvt LTD - Analyst – Japan

Client: Toyota

Brownfield Implementation.

Working on Requirement Analysis as per the ASAP Procedure.

Involving in SOW agreement Signing, gathering requirement, clarifying on items such as In Scope & out of Scope as per the agreement.

Preparation of AS IS Document and TO BE Document and Get Signed From the Client Ex: Blue Prism Monitoring (Manual Job Run Program).

Preparation of User Manual (SOPs).

Worked on Change Requests and involved in Requirement Gathering for in scope and out of scope requirement discussions.

Analyzing Functional Specifications.

Prepared Training Materials for users.

Prepared User Manuals and provided User Training on the S/4 HANA processes.

Achievements:

Recognized with a Platinum Award and 2 Gold Awards (Half yearly Awards).

Recognized with 3 Bronze Awards (Monthly Awards).

Received Appreciation from Senior Vice President (Rohit Chowdhury)

Deloitte Support Services India Pvt LTD - Analyst – United Kingdom Region

Client: Invoice Processing SAP Domain

Invoice Verification.

Processing Complete & Post document in SAP.

Processing Rejections as in when required.

Worked on Duplicates as in when required.

Invoice Processing from identification tool

Scanning invoices.

Amazon Development Services India Pvt Ltd – Technical Support Associate – United Kingdom Region

Client: Seller Support –SAP Domain

May’ 2012 till January’ 2014

Working with Seller Accounts.

Handling Emails from the sellers.

Assist Sellers or business partners in managing their selling on Amazon account.

Verification on purchase orders, invoice and packing slips.

Responsible in making the payments through Fund Transfers, Cheques etc.

Verification on Purchase orders, invoice and packing slips.

Achievements:

Contributed 3 canned messages which got approved and can viewed across Amazon.com

Bank of America – Senior Team Member – US Region

Client: I-claims Fraud– Non SAP/Banking Domain

July’ 2008 – August’ 2011

Verifying Checks.

Detection of Fraudulent checks based on KYC documents.

Quality check of Team Member in terms of work.

Maintaining Dash Boards.

Daily checks in the productivity.

Coaching Team Members in areas of errors after quality checks.

Achievements:

Received Best performer award for 5 times in a row.

Promoted as Senior Team Member.

Promoted as Embedded Coach.

Academic Qualifications

MBA finance From St. Aloysius International University.

B.Com (comp) from the Osmania University.

CEC from Board of Intermediate.

SSC from Board of secondary school of education.

Strengths

Hard working, Sincere and Goal-Oriented.

Personal Details

Date of Birth : 04-11-1985

Linguistic Language : English, Hindi, Telugu & Marathi

Nationality : Indian

Religion : Hindu

Marital Status : Married

I hereby declare that the information given above is true and correct to the best of my knowledge.

Place: Hyderabad

Date(C.S.Satish Kumar Rao)

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