Human Resources Operations Manager

ANGELA M. JAMES

Sugar Hill, GA ***** 423-***-**** adlp6o@r.postjobfree.com linkedin.com/in/angela-james1

Proactive and thorough Human Resources Operations Manager with a background in administering Human Resource programs, assessing employee workflow to improve HR processes and project management. Proven ability to communicate with all levels of management and work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demand. Proficient in Microsoft Office Products (Word, Excel, Power Point), LinkedIn Recruiter, CareerBuilder and Indeed.

SELECTED PERFORMANCE HIGHLIGHTS/ACCOMPLISHMENTS

Held 3 different progressive positions per “business needs” in a three-year time span.

Developed and centralized a process for remote workers to comply with USCIS regulations. Increased compliance by 80%.

Oversaw operational processes of the electronic I-9 system (LawLogix) by ensuring data accuracy from multiple sources (PeopleSoft and Taleo). Monthly and annual audits by analyzing queries.

Master trainer across the department for various positions: background screening, re-credentialing, new hire regulatory and compliance training courses queries, I-9 completions, onboarding, new hire orientation and Microsoft office.

PROFESSIONAL EXPERIENCE

LEWIS JAMES PROFESSIONAL, Atlanta, GA (US company 200 employees) 2019 - Current

HR Operations Manager

Manage the day-to-day operations, including benefits, FMLA/LOA, pre-employment screenings, training, full cycle onboarding, off-boarding, unemployment insurance, payroll, compliance, internal & external job postings and 50% - Systems, Processes, Reporting.

Manage internal and externals audits related to consultant business records and contract compliance.

Manage time and expense reporting utilizing Excel, SpringAhead, SAP Fieldglass, IQNavigator, Coupa, WAND and Bullhorn.

Responsible for compliance of new-hire paperwork and background screenings; including I9’s, Fingerprint and drug screenings.

Provide ongoing services and support to over 100 consultants.

Ensure all staffing contractors follow Clients and Governmental Safety regulations

Develop and strengthen vendor and client relationships to improve operations, efficiencies and enhance services.

Assisted with implementation of new recruiting communication and engagement platform (Sense). Maintained employee data and ensured data integrity.

RELX GROUP/LEXISNEXIS, Alpharetta, GA (Global company 31,000 employees) – 6 years + 2012 - 2018

HR Compliance Operations Specialist (2014 – 2018)

Responsible for Re-credentialing per written guidelines ensuring high quality of deliverables. 4,800 cases annually.

Ensured accuracy in audits related to state specific forms internally tracked. 300 cases annually.

Conducted FTC audits to be provided to the privacy security compliance department and the information assurance data privacy group. 500+ records annually.

Conducted analysis of queries containing over dues for compliance training courses. 5,000 notifications annually.

Assisted in transitioning offshore employees by mentoring from the United States Shared Services. Provided training to four Human Resource Specialists on background screening processes, I-9 completion procedures, E-Verify, re-credentialing, and multiple reports and auditing for the RELX Philippines Shared Services Group.

Responsible for electronic I-9 audits and proactively mitigate errors that could result in tentative non-confirmation results through E-verify. 10,000+ records annually.

Managed an average of 450+ Immigration reverification cases including H1B, I-20, I-94, EADs.

Electronic I-9 system expert resolving end user issues, troubleshooting, and responsible for ongoing training.

ANGELA M. JAMES Page 2

HR Background Specialist (2012 – 2013) Promoted to Senior: HR Senior Background Specialist (2013 – 2014)

Executed, reviewed and effectively compiled background checks for all hires across the company in North America. Average cases per week varied between 50-100 cases including acquisitions and international components.

Mentored all members in the background screening group on internal processes, including various systems like Enterprise (First Advantage), Taleo, ViewStar, Document management system, and PeopleHub.

Provided monthly compliance analytics and metrics reporting to Human Resources Business Partners outlining the number of positive/negative drug testing results, criminal charges and number of ineligibilities for re-hire.

Audited background screening results against new hire list to ensure full compliance per internal guidelines. 2,500 cases annually.

SOURCERIGHT SOLUTIONS (ACQUIRED BY RANDSTAD), Alpharetta, GA (Global company 2,500 employees) 2011 – 2012

Recruiting Coordinator

Created strong partnerships as a client advocate to meet customer requirements meeting hiring and onboarding needs (customers: Alliance Bernstein, Bank of America, Clear Channel, MetLife)

Effective planning of interviews and pre-employment testing for 100+ candidates per week.

Decision maker for hiring decisions and responsible for executing and preparing offer letters. 10-20 per week.

Expert administrator of multiple tracking systems based on client’s preference (Taleo, PeopleFluent).

SERVICE EXPERTS INCORPORATED, Dallas, TX (US company 5,000 employees) 2008 – 2010

Human Resources Generalist

Supported the day-to-day operations of the human resources department, including recruiting, onboarding/offboarding, workforce analytics, HRIS, and service recognition rewards.

Created a comprehensive manual for the onboarding process company wide. Executed the presentation of benefits including 401K and total rewards.

Vendor management in coordinating the administration of the company’s benefit programs, investigated medical/dental benefit issues, addressed concerns and problems with employees and their families to a favorable resolution for all parties involved including the organization.

Innovative ideas to recognize peers. Executed letters of achievement to be signed by the president of the company.

Created requisitions and timeline reports for bonus pay outs prepared by compensation manager.

Liaison between organization and department of labor to report terminations on weekly basis.

EDUCATION/AFFILIATION

Bachelor of Arts, Business Management Talladega College, Talladega, AL

Society of Human Resources Management

SYSTEM SKILLS

MS Office, MS Outlook, the Internet, ADP Payroll & HRMS, PeopleSoft, Taleo, E Verify, SumTotal, ViewStar, Hyland software, Enterprise Advantage, QuickBooks Pro, Oracle, PeopleFluent, DMS, SharePoint, DocuSign, Bullhorn CRM, SpringAhead, BambooHR ATS, SAP Fieldglass, IQNavigator, Coupa, Sense and Asana.

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