Michelle Han Clearance: Secret

Level: Associate Residence: Washington DC

Email: adlp52@r.postjobfree.com Willing to relocate: No

908-***-**** cell % Willing to Travel: 25%

703-***-**** work Last update: 02/02/2020

EXPERIENCE SUMMARY

I have actively engaged in all stages of the SDLC for multiple applications and releases. I elicited, documented, and maintained functional and technical requirements. I developed and maintained user stories, change requests, requirements, design artifacts, source code, defects, test plans, test cases, and test scripts throughout various iterations. For my previous role, I served as an Associate Professional Consultant where I focused on translating complex technologies into more manageable, user-friendly pieces and introducing concepts that is most salient for the user. I have leveraged multiple

functional and technical resources to introduce process and system changes to better support a large ERP implementation for the army. I also have notable experience with business development efforts and pursuits. I was a lead writer for sections on responses to RFPs the Department of Treasury. Lastly, I participated in pro bono consulting projects such as AWLA (Animal Welfare League), where she has helped AWLA strategize and determine whether a new CRM (Customer Relationship Management) solution would be viable for AWLA.

EDUCATION

BA Psychology, Bryn Mawr College 2013

COMPETENCIES

Business Analysis (5 years)

Systems Integration (3 years)

Process Improvement (2 years)

Project Management (5 years)

Strategy and Operations (1 year)

Data Analysis (2 years)

EXPERIENCE DETAILS

Booz Allen Hamilton, Associate 09/2018 – Present

Washington, D.C.

Customs Border Patrol

Serve as the main POC between external Stakeholders, Product Owners and internal Development and Project Management Team members

Lead Stakeholder Engagement sessions, demos and requirement gathering meetings

Perform gap analysis and identify and analyze “as is to be” processes

Create mockups to assist with the design and development of new Salesforce functionality

Perform functional and regression testing

Department of State

Perform business case submissions for major and nonmajor investments to adhere with OMB guidance and Federal mandates

Review IT-related acquisition requests, recommend requests for approval and analyze request trends

Establish strong working relationships with Investment Managers and Budget Officers across various DoS bureaus and became the main POC for 5 Major Investments

Develop reporting and project and portfolio management deliverables by leveraging methodologies such as Business Analysis, Cost-Benefit Analysis, Earned Value Management, Risk Management, Performance Measurement analysis

Leverage portfolio management and IT budget submission tools such as iMatrix for reporting, concept evaluation, asset creation and management purposes

ICE

Served as a Business Analyst, responsible for functionality enhancements across SharePoint and Dynamic CRM (Customer Relationship Management) applications.

Served as the main POC between the functional and technical team members

Collaborated with cross-functional teams and Stakeholders in the design, development, documentation and to coordinate the delivery of process innovations driving the fulfillment of business initiatives

Planned, facilitated and reported on the release of technology enhancements and implementations

Created weekly status reports and facilitate weekly meetings to ensure business and technology alignment

Deloitte, Consultant 4/2015 – 7/2018

Arlington, VA

Launched a new tool, which all functional teams across the organization leveraged to submit, track and manage all deliverables being submitted to the client

Provided adhoc research and analytical support to senior management

Analyzed new and existing data sources to establish fit for use cases and identified “as-is to-be” processes to better identify and address gaps

Worked cross-functionally to manage data and analytic projects

Served as an assistant application lead and a main point of contact for client relationships

Worked closely with the Development team and assisted with the design and development of new functionality

CSC (Computer Sciences Corporation), Associate Consultant

Marlton, NJ 9/2013 – 4/2015

Designed and developed training material on SAP ERP’s financial and supply chain modules to support the change management initiative within the army’s purchasing organization

Reviewed feedback and incorporated improvements into further training, individual coaching, Train-the-Trainers sessions and new product releases

Lead conferences that introduced system and process changes to senior government executives, project sponsors, and other stakeholders

Designed and executed innovative and strategic methods to introduce change to the users of SAP ERP

Conducted a study on how the change will impact the departments involved and submitted results to a general

Prepared, presented, and receive approval on strategic work plans

Liaised and coordinated with functional consultants, management, and clients throughout the software development lifecycle to ensure customized solutions are in accordance with ongoing client needs and delivered on time

Fostered strong relationships with other analysts and subject matter experts to obtain high-level overviews of SAP modules including: Budget & Finance, Acquisition, Inventory/Warehouse Management, Extended Warehouse Management, Distribution, Supply Chain Planning and Manufacturing

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