PERRINE TANIKIE

adlp3y@r.postjobfree.com

084-***-****

SUMMARY

I am a hard-working individual who always puts maximum effort in my work. I am a driven person, as well as a go getter. My dedication to excellence is evidenced by positive appraisals I have received from my former managers.

EXPERIENCE

CUSTOMER SERVICE AGENT • ROMANN LIQUOR STORE • OCTOBER 2019 – DECEMBER 2020

Assist customers in the in-store check-out process

Order and count stock

Counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals.

Price capture and adjustments

Scan goods and collect payments

Ensure pricing is correct

Issue change, receipts, refunds, or tickets

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information DIGITAL AGENT • MULTICHOICE • SEPTEMBER 2017 – FEBRUARY 2019

Customer Care on social media (Facebook, Twitter, email) and telephone.

Assist reconnection and disconnection of customers account

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

SALES CONSULTANT • ROOKS INSURANCE BROKERS • DECEMBER 2016 – MAY 2017

Secure new leads from dealerships

Generate quotations

Customer service

Achieve sales and meet targets

Administration of sales

Maintain relationship with dealers and customers

Maintain set call rate and Cold call

Attend meetings, seminars, and programs to learn about new products and services

Calculate premiums and establish payment methods

Ensure that policy requirements are fulfilled, including completion of the appropriate fo WAITRESS • JOHN DORYS• JANUARY 2016 – MARCH 2016

Providing excellent wait service to ensure satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information SKILLS

Spoken Languages English, Sotho, French

Written Languages English, French

Software Excel

Systems spplications and products skills

Data capturing

Insurance systems

Filing

Other Communication

Problem solving

Data analysis

Team work

Time management

Telephone Etiquette

Customer Service

Dispute resolution

Dependability

Efficiency

EDUCATION

BSC GEOLOGY • 2014-2016 • UNIVERSITY OF FREESTATE

MATRIC • 2013 • SUIDERLIG HIGH SCHOOL

(Mathematics, Business, Economics, Biology)

*References upon request

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