Customer Service Representative/Coordinator (Email/Chat$
Resume:
Eron Jackson
Chambers Road
Bellefield,
Montego Bay PO
St. James
adlp1u@r.postjobfree.com/adlp1u@r.postjobfree.com
Dear HR/Recruiting,
I'm applying for the listed position. Based on the description, I believe I am the best candidate as I possess exceptional computer skills, attentive to details, works promptly
(meeting SLAs) and accurately as well as goal/protocol adherent and cognitive. I am confident that I am fully competent to fill this position and will be a strong addition to your team. I would appreciate a response at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely,
Eron Jackson
Eron Jackson
Chambers Road Bellefield, Montego Bay PO St. James 876-***-**** • adlp1u@r.postjobfree.com/adlp1u@r.postjobfree.com Objective
Experienced 22 years old professional seeking to fill any available vacancies. I aspire to and will work towards being a valuable asset to the company through professionalism and excellent work ethics and telecommunication skills. Also, bringing across and sharing customers service to customers is a task I do well. Hence making me a valuable and competent candidate. My primary goals are to facilitate and maintain the high and remarkable status quota of this noble institution. Skills And Additional Information
1. Commercial Awareness
2. Initiative and Goal Oriented
3. Reasoning and Decision-making
4. Planning, Organizing and Executing Tasks
5. Technical Skills and Abilities (Computer Literate) 6. Ability to work under pressure
7. Customer friendly
8. Determined / Hard Working
9. Executing daily tasks
10. Underground Disk Jock (hobby)
11. Formerly a designer (basic photoshop skills)
12. Passionate about typing
I endorse the philosophy of assisting people whether socially, mentally, professionally or technologically, and when it comes to being sincere in a job and professional environment this trait is peaked at high level. In previous job positions I have been a helping hand either at the expense of a cost or while volunteering. I believe I can assist team and customers simultaneously giving technical and credible aid and service respectively. Also developed overtime is the ability to work with, and around people, primarily as a team. I am also interested in any roles for leadership, payroll associate or workforce. I also love being around and working with computer and computer programs from Microsoft apps as well as I also like to do designs. I am looking to gain and expand my experiences working professional at this organization. I can type over 45 WPM and I am an excellent multitasker who is very observant and attentive. Work Experience
(NOVEMBER 2019 - DECEMBER 2020)
(NOVEMBER 2018 – JULY 2019)
(JUNE 2018 - SEPTEMBER 2018)
(DECEMBER 2017 - JANUARY 2018
NICE GLOBAL
CUSTOMER SERVICE / COORDINATOR - EMAIL BASED
● 1. Creating and updating itineraries for guests and coordinating with station as well as escalating issues to resolve all, inquiries and concerns.
● 2. Entering orders into our system and communicating with customers via CRM.
● 3. Promptly managing cases to adhere to the required response and resolution times as set by the company.
● 4. Going above and beyond to ensure that customers are satisfied by providing the best solutions, ranging from assisting with reservations, updating existing flights and all customer queries.
● 5. Meeting SLA requirements set by the clients for customer and company’s satisfaction.
CONDUENT
CUSTOMER SERVICE CHAT (CARE ASSOCIATE)
● 1. Educating customers on their bills/terms of service as well as upgrading and maintaining plans for customer.
● 2. Effectively navigating and assisting two customers simultaneously while maneuvering resources to maintaining efficiency and provide the best resolution.
● 3. Engaging in and producing the best Customer Services experience to customers by delivering the promise (Delivering The Promise Flow Guide) where a connection was established and empathizing and followed through until the end of the interaction by going above and beyond to ensure that all customers’ needs are met and left feeing satisfied by providing the best solution for customers and brand.
● 4. Repairing the brand by going back and repairing all bad experiences prior to the chat.
● 5. Meeting SLA requirements set by the clients for customer and company’s satisfaction.
TELEPERFORMANCE
COLLECTIONS AGENT
● 1. Readily available and prepared to answer inbound contacts and breaking down prorations as well as changes to statements.
● 2. Thoroughly review and explain billing inquiries or any changes throughout the billing cycle.
● 3. Actively reviewing current and available plans to recommend the best for savings and performance as required by the customer.
● 4. Carefully reviewing documentations on customer accounts as well as notating per contact.
● 5. Meeting handle times as well as providing first contact resolution to avoid a repeat contact within 3-6 days.
HIGH ALTITUDE SPORTS BAR & GRILL
RECEPTIONIST/HANDY MAN/DJ
(JULY 2017 - OCTOBER 2017)
September 2010 - June 2017
● 1. Aided multiple customers simultaneously with purchases by providing services needed as well as delivering goods.
● 2. Maintained a high standard of customer service and attained more tenure.
● 3. Responsible for energized entertainment for select events. GEARWIZ PCs INTERNET CAFE
TECHNICIAN/SUPERVISOR/CLERK
● 1. Supported daily customers with their respective programs of reprogramming, installing applications, and repairing bugs and problems with personal computers as well as desktops.
● 2. Guarantee that all customers’ needs were settled and satisfied.
● 3. Strengthened a high standard of customer service via conversation, dispensing excellent customer services. 4. Attended to printing, doing projects and supervising other staff and also responsible for handling finance and the front desk (cash register and appointments), whilst also maintaining high profits and reputation.
Education
Secondary Education
Knox College
● Graduated with upper second class honors
● 7 CXC subjects (Mathematics - II, Chemistry - III, Religious Education - II, Geography - II, History - III, Visual Arts - III, and English - I
● 4 CAPE subjects (Communication Studies - II, History - II, Sociology - III, Geography - IV)
References
Available upon request.
Attributes Developed Professionally
1. Assisting friends and peers technologically, delivering advice as well as telecommunication tutoring and assisting with desired tasks. 2. Giving emotional, social and general adviceto peers. Stress management; identifying and managing stress triggers, but also the ability to be flexible and adapt to an environment.
3. Teamwork; especially when there is a challenge to maintain team spirit. 4. Microsoft Office applications, specifically Word, Excel and PowerPoint. 5. Leadership as I often and in recent jobs have had the responsibility of assisting new hires in getting them accustomed to the work environment. First hand assistance; side- by.
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