Graduate economist from the University of Ghana

Location:

Accra, Greater Accra, Ghana

Posted:

April 15, 2021

Contact this candidate

Resume:

OWUSU-BROBBEY LYDIA.

P.O.BOX ****, ACCRA

Email: adlp14@r.postjobfree.com Tel: 057*******

PERSONAL INFORMATION

Date of Birth: 14th June 1998

Sex: Female

Marital Status: Single

PROFILE

I am a self-motivated person, humble, industrious, a fast learner and always willing to learn more. As a team player who is result oriented, I never seek to be better than everyone else but rather to be better than I possibly can. I cherish competition since it brings out the best in me. I perform efficiently even in a higher pressured environment and go the extra mile to meet targets.

KEY SKILLS

Languages written and spoken (English and Twi)

Computer literate (Word, Excel, Power Point, Internet)

Effective team work skills

Confidence and assertive skills

Good negotiation skills

Interpersonal skills

Good communication skills

ADDITIONAL CERTIFICATES

Commonwealth of Learning, Canada-Coursera Courses.

Financial Accounting: Foundations (March, 2021) University of Illinois at Urbana-

Champaign

Programming Foundations with JavaScript, HTML Duke University

and CSS (January, 2021)

Introduction to Programming and Animation with Duke University

Alice (December, 2020)

The Power of Macroeconomics: Economic University of California, Irvine

Principles in the Real World (December, 2020)

The Power of Microeconomics: Economic University of California, Irvine

Principles in the Real World (December, 2020)

Better Business Writing in English (October, 2020) Georgia Institute of Technology

Introduction to Data Analysis Using Excel Rice University

(September, 2020)

EDUCATIONAL BACKGROUND

Bachelor of Arts University of Ghana, Legon

Economics with Linguistics (Second Class Upper)

2015-2019

W.A.S.S.C.E Achimota Secondary School

Economics, Elective Mathematics,

Geography, Government

2012-2015

B.E.C.E

2009-2012 Blessed Generation JHS

WORKING EXPERIENCE

National Service

September 2019 to August 2020 National Health Insurance

Authority, Ghana.

(Public Relations Department)

Duties

Membership Management –As a member of the Public Relations department team, during our outreaches, I sensitized the public (that is registered members of NHIS) on the need to annually renew their cards when due to avoid uncertainties when clients most needed to use their cards. I also ensured that clients cards that had been renewed either manually or online (but were inactive when needed to be attended to at the hospital) were made active so as to boost client’s satisfaction and to relieve clients of their stranded state.

In cases where clients had misplaced their cards, I sensitized them on the way forward.

Customer Relations – Here, it was my duty to warmly welcome anyone who visited the office for various reasons. This included finding out the purpose of visit (whether a replacement of card or new registration) and giving directives on the way forward.

Complaints handling – I attended to clients who had their names wrongly spelt or date of birth wrongly captured and ensured they were resolved. And that I contacted each client to relay the information that their problem had been resolved and that they could come to the office for a replacement of their cards.

I also ensured that clients with a mismatch of names on NHIS card and SSNIT (thus making them unable to register or renew their cards with the SSNIT which is less costive comparably with registering or renewing NHIS card without SNNIT) had been resolved since the names had to tally before one could use the SNNIT card to either register or renew his or her NHIS card

Registration of clients – This included getting clients details ready for processing.

POSITIONS HELD

Senior Prefect Blessed Generation JHS

2011-2012

HOBBIES/ ABILITIES

Engaging in Healthy Arguments and Discussions

Games – Ludo and Volley ball

Playing Instruments – Organ

REFEREES

1.Mr. Harold Kalevor

District Manager (NHIS, Okaikoi District)

adlp14@r.postjobfree.com