PERSONAL SUMMARY

During my ** years as a Front Office Coordinator, Client Liaison and

Administrative Assistant, I have ensured I always meet and exceeded the needs and expectations of my team members and clients. Client satisfaction is my main priority through excellent service delivery and my efficiency.

I set high standards for myself and in the roles I held both locally and abroad (Germany and London) and love the opportunity to an important role. I am emotionally mature, kind and patient.

During the last years I resigned from my job to look after my ailing Mother who has since passed on so I have first-hand experience of How to help vulnerable, ill individuals seeking assistance. EDUCATION

Chapman Senior Secondary - 1988

Matric

International Institute for Learning - 2010

Project Management Fundamentals

New Horizons - 2010

Intermediary MS Word, Excel, Power Point

Add Skills Training - 2016

Intermediary Excel Pivot Tables

Alec Cameron & Associates - 2017

Auditing to GMP Standards

Udemy Online - Current

Advance MS Word, Excel, Power Point,

Data Visualization

KEY SKILLS

Intermediate Microsoft Word, Excel,

Outlook, Power Point, SharePoint.

Professional, friendly and courteous.

Exceptional verbal and written

communication skills.

Able to successfully multitask.

Work well under pressure.

Highly motivated towards quality output.

Above average organizational skills.

Proven Database creation and management

skills i.e systems orientated.

Critical and logical thinker.

Team player with good interpersonal skills.

Systematic and Meticulous

Strategic planner.

Good Time management.

ATTRIBUTES

High work ethic.

Hold myself accountable.

Client-centric orientated.

Efficient and optimistic.

Innately proactive.

Self-improvement focussed

JANICE JOHNSON

Curriculum Vitae

+27-780****** ID 700***********

adloxo@r.postjobfree.com Driver’s License 08

203 Almaza, Newton Park, PE South African

English, Afrikaans Immediately Available

Market Research, Sales

Feb 19 – Feb 20

Contractor

QA Administrator

Nov 14 – Aug 15

Made Permanent,

Sep 15 and Promoted

QA Admin Coordinator

In QA Auditing Dept.

Sept 15 – Sept 18

Office Manager

May 13 – April 14

Whyniwood - Port Elizabeth

Duties performed:

Reached out to customer leads through cold calling, meeting with potential buyers.

Analysed the market’s potential, development of brochures, social media campaigns etc

Supply management with reports on customer needs, interests, and competitive activities.

As well as research to assist with marketing strategies, co-ordinated product exhibitions. Reason for leaving: Part Time half day position to research potential market in PE. Achievements: Implementation of a customer reporting tool which streamlined sales activities and data

Aspenpharma - Port Elizabeth

Duties performed:

Meet and greet local & overseas clients ensuring adherence to Health & Safety regulations.

Diary management, boardroom bookings, travel arrangements, co-ordinating staff training.

Daily processing of Staff absenteeism, processing monthly staff overtime, birthdays etc.

Draw reports from database, collate information and distribute to relevant party’s highlighting deviations and possible escalations.

Solely responsible for the processing of a critical document, the Certificate of Analysis, which accompanied all products to be exported.

Raising BAAN/CAPEX requisitions relating to office and manufacturing requirements.

Daily tracking of CAPA’s, Concessions, Deviations, Customer complaints & Compilation of monthly QMSR Stats via SharePoint.

Scheduling of internal audits and obtaining information for audit preparations & ensuring audit schedule is adhered to.

Establish an Auditing Agenda based on historical data for Department to be audited.

Assisting the Lead Auditor when conducting audits in a diverse number of Departments.

Report writing (Audit), ensuring the reports are detailing findings, highlighting critical risks.

Follow up on responses to Audit findings and ensuring adherence to turn-around times for audit findings closure.

Managing electronic Audit database, ensuring reports and addendums are current and up to date in real time.

Achievements:

Played an integral part working with IT Dept. to develop an electronic audit entry process and training impacted staff on new system which was my initiative. This was a significant cost saving on printing paper, hard files and storage costs to the Company.

Utilised my Data Visualisation skills learned via Udemy Online, presenting data in a more meaningful manner using Graphs, Charts & Pivot Tables, saving time and facilitating greater efficiency to management when analysing data and trends observations. Going the extra mile:

Volunteered assisting with the data capturing backlog of “Item Master” updates. Reason for leaving: Resigned in Sept 2018 for personal family reasons. Ecotech Converge - Cape Town

Duties performed:

Supervision of IT technicians ensuring SLA standards are met and ensuring client satisfaction.

Plan, organize, control and evaluate IT operational requirements with IT Manager.

Manage the office environment – Technician movements, capturing call out cards for invoicing,

Customer complaints, raise escalations and following up with customers to ensure full resolution of issues

Direct liaison with internal and external clients to manage scheduling of day-to-day appointments and client requirements are met.

Attend monthly meetings, take minutes and chase points of action to resolution.

Ordering of office supplies, managing cleaning staff and liaising with Suppliers.

Ensure HR standards are met, accurate record filing & retention, processing of staff overtime.

Professional client interface, meet & greet of visitors and managing email correspondences. Reason for leaving: Retrenchment package to relocate to Port Elizabeth for family obligations. Front Line Coordinator

Mar 12 – Apr 13

Office Manager

Jun 11 – Jan 12

Executive Assistant

To Vice President

Jun 09 - Apr 11

Front Office Coordinator

Oct 08 - Apr 09

Administrator

Feb 08 - Oct 08

Deloitte - Cape Town

Duties Performed:

Professional client interface, manage switchboard, taking messages, routing calls accurately.

Set up Boardroom appointments, meetings, conference calls and reserve conference rooms.

Prudently maintain employee and department directories for efficiency, saving time.

Proactively notify and remind all parties of upcoming events, lunches, meetings etc.

Ensure an organized and tidy public space is maintained at all times.

Manage, sort, and dispense incoming mail and faxes as well as courier inbound/outbound.

Assist in coordinating kitchen and cleaning staff for events. Achievements:

Initiated and implemented updates to the switchboard directory, ensuring not only accuracy of information but also including a wider scope of Departmental information for greater efficiency when directing callers. The quality of the switchboard system was greatly enhanced. Reason for leaving: Better prospects

7 Peas Pty Ltd - Cape Town

Duties Performed:

Submit staff activity, results reports, daily call reports and weekly work plans.

Monitor competitive marketplace information on pricing, existing products & new products.

Updating client database, oversee Tradeshows, cold calling and following up on leads.

Manage Delivery-schedules and merchandising techniques, etc.

Resolve customer complaints, developing solutions, effective problem solving.

Tracking client billing, employee hours, mobile and telephone usage. Reason for leaving: Company liquidated

Baker Hughes - Cape Town

Duties Performed:

Diary management, screening of calls, typing of documents, monthly presentations.

Arrange complex travel arrangements incl. visa, hotel, car hire, forex and vaccines based on demographics of employee travels.

Scheduling meetings & video conferencing (nationally & internationally), ensuring the equipment is working correctly ahead of conference calls.

Prioritize and manage projects as per Vice President and Direct Reports needs and collate sensitive data for distribution.

Arrange VIP, Director, staff functions, coordinate staff training, catering and team building events by sourcing the best options and alternatives.

Process monthly travel reconciliations for Cape Town office and travel expenditure claims. Achievements:

Used my discretion in finding ways to save costs e.g. accommodation or venue bookings. Reason for leaving: Retrenchment – There is no longer a Cape Town branch. Temporary assignments via Drake Personnel with the following companies in Cape Town Silimela Development Services

Managed the switchboard, while handling all queries as well as making traveling arrangements.

Participated in maintaining proposal tracking system, a core tool in consulting business.

Assisted with research and collation and logistics of critical Tender documents.

Communication with external Stakeholders in arranging workshops and meetings.

Taking of minutes at Staff meetings and distribution of communication.

Purchasing Office supplies and managing office machinery. Claremont Auction Group

Duties & Responsibilities: • Collating the monthly auction Power Point presentation screened at the monthly auction.

Setting schedules managing and coordinating House Sitters for the properties on auction.

Researching bios for properties to be auctioned and writing factual reports on property.

Taking of minutes at weekly management meeting with property agents and CEO.

Reception relief and Administrative duties.

PA and Assistant

June 04 – Dec 07

Partner Account

Coordinator

Oct 2000 – Oct 2003

HR Helpdesk Specialist

Feb 1996 – Aug 1999

Cost Analyst

Administrator

Jul 1990 – Dec 1995

Cottons - London

Duties performed:

Involved with staff rotas, menu changes, overseeing stock levels and cashing up.

Greeting and advising customers, taking reservations, customer complaints, problem solving.

Sourcing new markets and co-ordinating events promoting the restaurant.

Staff training and resolve issues between the kitchen and floor staff.

PA and Admin function to the owner of the business (Restaurant & Property portfolios). Achievements:

Played instrumental role in the coordination of the annual Rum Festival 2007. Reason for leaving: Returned to South Africa

Hewlett - Germany

Duties performed:

Primary “After Sales” and “Escalation Point” to HP Partners - UK and Ireland Clients.

Effectively communicate across different functions and cultures in a multi-cultural environment, monitoring customer requests and information sharing.

Coordinate processes with teams and issue reports relating to Claims operational activities.

Resolve product or service challenges by establishing root causes and selecting best solutions.

Run complaint trend reports, tracking sales claims and customer feedback information.

Ensuring adherence to HP RBP Global Operating Model, policies and business ethics for seamless execution of the operational processes.

Achievements:

Nominated to the Steering Committee (via teleconference to India) to monitor & improve processes. Successfully eliminated backlog of escalations and set up system to effectively monitor escalations. Reason for leaving: Relocation to London

Old Mutual - Cape Town

Duties performed:

Provide first tier support for HR related queries raised by staff in an advisory capacity displaying sound knowledge of a broad spectrum of employee benefits available to OM staff.

Direct employee interaction and or email or telephonically ensuring prompt and accurate information relayed professionally and in accordance with company mission statement.

Coordinate queries in real time and proactively escalate issues, communicating effectively to closure and capture on HR management and distribute document hard copies accordingly. Reason for leaving: Relocation to Germany

Cadbury - Port Elizabeth

Duties performed:

Generate accurate weekly & monthly production cost reports for analysis to Line Managers, Engineers, and Operational influencers.

Assist in performing monthly and quarterly stock checks for audit purposes.

Attend weekly variables meetings with production staff aimed at increasing performance for assigned production lines through evidences presented and discussions.

Analysing causes of cost variances (company costs vs standard costs) and evaluating which remedial action to be taken.

Reason for leaving: Relocation to Cape Town

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