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Office Customer Service

Location:
London, Greater London, United Kingdom
Posted:
April 14, 2021

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Resume:

ANDREEA VALERIA PLOSCAR

075**-******

adlovo@r.postjobfree.com

www.linkedin.com/in/andreea-ploscar

HIGHER EDUCATION

Sept 2017- Aug 2020 Law LLB (Hons) - 2:1

EDUCATION

Sept 2010 – Jun 2014: European Baccalaureate Diploma, Andrei Muresanu National

College, 81.5 (A-level ABB equivalent)

WORK EXPERIENCE

Jul 2019 – Jan 2020 Bank of Ireland UK Head Office (Total Facilities Recruitment) – Corporate Receptionist, PT

Responsible for managing the day-to-day operations covering building maintenance, meeting and greeting clients, visitors and staff, operating a busy switchboard whilst ensuring all aspects of the equipment/rooms are in perfect working order for clients; managed the planning of 12 meeting rooms by allocating through Condeco room booking system for clients and staff.

Responsible for liaising with the catering and facilities departments to ensure a smooth operation of the catering and AV facilities for clients, internal and executive meetings, building and maintaining key relationships at all levels.

Performed regular checks of the meeting rooms ensuring correct layouts, sufficient stationery and catering is in place; liaising with PAs, EAs, secretaries and the graduate recruitment team to assist with organising and coordinating events.

Managed calendars, made travel arrangements, processing invoices, sorted post, managed office supplies.

Oct 2018 – Oct 2019 Barings LLC (Global Investment Management Firm - Upfront Reception Services, CH&Co Group) - Corporate Receptionist/Concierge, PT

Held a leading role in establishing a new department within the company, which involved creating new systems and templates in order to facilitate a smooth operation of office administrative and maintenance operations. Suggested a number of innovative ideas which were very well received by senior management and recognised through performance appraisals.

Received consistent positive feedback from managers and the Director of Business Operations both informally and during professional appraisal – praised in particular for performance and work ethic.

Welcomed all visitors, providing an excellent client experience whilst operating the CISCO switchboard system.

Worked effectively alone and as part of a team. This has involved mentoring new internal and external contracted staff; improving their abilities, whilst ensuring exemplary standards are always maintained – demonstrating and leading by example.

Dealt effectively with the AV system and checked its functionality regularly. Produced prompt and detailed reports on faulty equipment and software issues; Liaised with the AV maintenance team for swift follow-ups.

Sept 2018 – Jan 2020 Total Facilities Recruitment - Corporate Receptionist, Temporary Contract

Adeptly completing multiple roles within reception roles in corporate settings. Most recently, I have undertaken roles at PIMCO (Pacific Investment Management Company) and the Bank of Ireland.

Pro-actively working with Line Managers to share strategic ideas for improving our level of service to clients/visitors.

July 2017 – July 2018 Hurford Salvi Carr Property Management - Receptionist/Concierge, PT

Welcomed visitors, recorded and delivered messages as designated; made travel arrangements.

Assisted residents with queries and directed visitors; maintained the security of the building.

Kept records of parcels, key logs, diary and items for the dry-cleaning services provided by the company.

Conducted regular site checks, noted any H&S issues and reported to the Managing Agents and contractors.

Apr 2017 – Sept 2017 Verisure Services (UK) Headquarters - Corporate Receptionist/Team Assistant, FT

Welcomed all clients, staff and visitors; issued visitor badges and new employees’ temporary passes.

Performed administration tasks, such as printing, photocopying, binding, receiving and sending post.

Actively assisted HR department with organising interviews and sorting employee contracts and personal records; handled confidential documents.

Served as liaison between the Finance, IT, customer service departments, clients and employees & HR.

Aug 2016 – Apr 2017: Rendall and Rittner (Property Management) Receptionist/Concierge, FT

Worked at St George Wharf, a large luxury residential development located in Vauxhall, comprising of 16 buildings and over 1200 apartments.

Performed regular checks of all buildings, accurately noting and reporting all health and safety issues and recording the findings in the daily report for the building managers and other colleagues, generating efficient handovers and swift follow-ups.

Maintained the security of the building and provided excellent customer service to residents and visitors.

Effectively dealt with complaints and emergency situations as they arose.

POSITIONS OF RESPONSIBILITY, EXTRACURRICULAR ACTIVITIES

May 2019 – May 2020 President, University of Westminster Law Society, PT, volunteering role

Collaborated with other universities societies to organise competitions for law students.

Actively involved in planning, coordinating and advertising law society events within the university.

Responsible for supervising and directing all committee members and student ambassadors.

Responsible for scheduling committee meetings, taking minutes and taking relevant action.

Responsible for liaising with employers, securing sponsorships and improving the law students' employability skills, such as networking, negotiating, mooting and commercial awareness; providing students with CV, covering letter and job application tips from top employers and legal career advisors.

Responsible for promoting diversity & inclusion within the society.

CERTIFICATIONS

First Aid Certificate

Fire Marshall Certificate

Office Health and Safety Training

Safeguarding Adults and Children Level 2 Certificate

ACHIEVEMENTS

Office Health and Safety

Westlaw and LexisNexis Legal Research Certificates Catering Facilities Health and Safety Training

Winner of the Westminster Law School debating competition in November 2018

IT Proficiencies: Word, Excel, PowerPoint, Outlook, Cisco, Condeco & Skyvisitor

Languages: I am fluent in English, Romanian & Spanish.



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