TACHELLE DUNFORD

***** ** ******* ****** #****

Beaverton, OR 97007

916-***-****

adlos2@r.postjobfree.com

Objective

My desire is to find a challenging position with room for growth utilizing my skills and passion for helping others. Education

Centura College -Virginia Beach, VA

Associate Degree in Medical Assisting

Concentration on Management

08/2011

Great Plains Area Vo-Tech -Lawton, OK

Certified Medical Secretary

Certified A/P Clerk

Certified Administrative Assistant

05/1998

Experience

Oregon Employment Department-Adjudicator

8/20-Present

Determined claimant’s eligibility for unemployment benefits. Conduent- Tech Support

11/19-7/20

Provided technical support for Apple products as well as Customer Service for Apple Pay. UBER Eats-Driver

07/18-Present

Delivery of Fast Food from several restaurants and deliver the orders to customers home. Instacart-Shopper

08/2017-Present

Grocery shopping for customers ordering on-line from Costco, Safeway, Cash & Carry, Whole Foods and New Seasons Maximus-Caseworker -Contract

11/2016-07/2017

Processed DHS applications for Cash, Food Stamps and HealthCare benefits for the states of Arkansas and Tennessee Data Entry

Back Office processing with 3-4 different programs Jackson Hewitt-Multi-Store Manager

11/2015- 7/2018

Prepared Individual, Business and Corporate Tax returns. Managed 6 stores, Supervised, Trained and Mentored 10 Employees. Completed bank deposits, Field Travel and General Manager duties. 100% Attendance

In Home Support Services-Caregiver

05/14-1/20

Assisting disabled and elderly with daily household duties including grocery shopping, paying bills, I accompanied them to doctor appointments

Liberty Tax Service-Manager

12/05-07/08

Expertly managed daily functions of 2 Tax offices, Supervised, trained and mentored 6 employees, yearly 15% sales increase, 100% employment attendance for 3 years.

Charter Builders-Receptionist

03/03-07/05

Prepared, updated, and maintained records, invoices, payroll, schedules, and meetings for 10 companies working for charter builders.

RadioShack Corporation- Accounts Payable Clerk

02/02-03/03

Monitored and approved funding for bills, invoices, and customer refunds for 300+ RadioShack stores Maintained accurate and timely records of said transactions.

First Income Tax Service-Tax Preparer

01/00-04/02

Advised, assisted, and prepared individual and business income taxes. Ft Sill Billeting-Front Desk Clerk

05/98-12/00

Provided housing, hotel accommodations to US Military and their families. Prepared, updated, and officiated soldiers housing records and with strict confidentiality.

Professional Skills

Effectively handles a wide variety of work projects, establishes work priorities, deals with sensitive organizational issues requiring confidentiality, and maintains interpersonal relationships; all with a minimum of supervision.

Produces a wide variety of documents including letters, memos, reports, policies, charts, presentations and graphs. Documentation production source may be from verbal instruction, drafts, and/or handwritten documents.

Proofreads documents for accuracy, grammar, and content and submits for approval. Ensures appropriate turn-around time to permit revisions, if needed, prior to submission for approval. Screens telephone calls, letters, and visitors for staff within the Information Services administrative offices. Answers questions, returns routine phone calls, furnishes information, and refers inquiries and correspondence to the appropriate staff member, both internally and externally, when possible.

Writes minutes, memos, and agendas for meetings as well as coordinates presentations. Provides back-up coverage for other administrative staff when necessary. Creates graphics and presentation materials using PowerPoint and Excel. Updates reports and produces graphs from information provided by staff. Conducts research necessary to compile information for such projects as requests for information or requests for proposal.

Maintains calendars for appropriate Managers, Directors, and other staff. Schedules meetings with a variety of persons, both internal and external to the organization, including large complex meetings requiring special arrangements such as audiovisual aids, travel, meals, accommodations, etc.

Makes catering arrangements for meetings, when appropriate. Providing back-up telephone coverage on a rotating basis and provides clerical support as schedules or workload permits or require coverage. Tracks on-going or special assignments to ensure timely scheduling and production and tracks time required for these assignments.

Takes and transcribes minutes of meetings when required, finalizing them for approval prior to distribution.

Maintains a mailing/contact list of key clients or other customers. Processes incoming and outgoing mail as well as monitors voicemail and e-mail for messages or assignments.

Special Skills

Quickbooks, CRM, Facets, Oracle, MS Word, Access, Excel, PowerPoint, Adobe Connect, MS Teams, Skype, 10-key, Medical Cost Reports, Typing 60 wpm, 20 years of experience as a Receptionist and Expert Customer Service Representative. REFERENCES

AVAILABLE UPON REQUEST

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