Customer Service Sales

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ELIJAWA DRUMMOND

Mendenhall, MS 39114 C: 601-***-**** ***********@*****.*** Dependable automotive service professional adept at tire repair, brake system service and vehicle inspections. Responsible and organized with a superior work ethic and commitment to teamwork. Hardworking and reliable cashier worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Cleaning skills

Rotation and balancing

Alignments knowledge

Brake repairs

Tire mounting

Payment processing

Cash drawer balancing

Credit and cash transactions

Product recommendations

03/2019 to 12/2019 Cashier

Gaylord Opryland Resort & Convention Center Nashville, TN Helped customers find specific products, answering questions and offering advice.

Processed customer payments quickly and returned exact change and receipts.

Drove sales and add-on purchases by promoting specific item options to customers.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

03/2018 to 11/2019 Tire and Lube Technician

Loves Travel Stop Magee, MS

Maintained record accuracy by using work order reporting system. Inspected and organized tire inventories while performing routine stock assessments.

Changed and rotated tires for customers to ensure safety and maximize customer service rankings.

Performed tire rotations, mounts and balancing on all types of vehicles. Monitored multiple databases to keep track of all company inventory. Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

05/2019 High School Diploma

Mendenhall High School Mendenhall, MS

Expected in 06/2020 Certification : Heavy Equipment Maintenance Technology CERTIFICATIONS

Lincoln Technical Institute Nashville TN Nashville, TN ASE 609 REFRIGERANT CERTIFIED

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