Ladan Azarm, LNHA, MHA, RN

** ******** **** **, **********, MA 01545

Cell 774-***-****; E-mail: adlor7@r.postjobfree.com

SUMMARY

An accomplished Executive Director of Operation with a Master degree in “Health Administration

with a concentration in Health informatic” offering over 19 years of experience in public health

services, federal and state regulation review/analysis and compliance, strategic and project

management skills, and performance improvement with achieving desired results toward the

success of the organization. Equipped with effective skills to establish and maintain strong

relationships with all levels of stakeholders in multi-organizational environment. An inspirational

leader who demonstrates strong analytical, problem-solving, program development and negotiation

skills with a passion for achieving customer satisfaction in multicultural environment. Highly

organized and effective in managing multiple tasks, flexible team player, work well independently,

and quickly comprehend and adapt to new ideas and concepts.

PROFESSIONAL EXPERIENCE

Executive Director of Operation

National HealthCare Association 2017- Current

- Directing complex administrative management systems, organizational changes, and

coordinating administrative functions of the center in an acute and sub-acute care

environment with high Quality Mix census.

- Daily operations with the knowledge and understanding of public health regulations and

programs were implemented with high quality patient care goals in mind.

- Generating, analyzing and developing data-driven solutions to improve patient care

outcomes.

- Collaborating with other health organizations to reduce expenses through strategic data

analysis

- Directing the administrative systems, developed business strategies, built strong

community relationships

- provided excellent customer services to all stakeholders in order to improve business

Outcome of the facility through an increase in average census and sufficient use of

resources.

- Administrative functions included but not limited to workforce, federal/state/corporate

regulation compliance, MCR/MCD/ Commercial insurance billing compliance, finance,

budgeting, medical records, physician relations, vendor relations, marketing, service

development, JCAHO compliance, HIPAA/OSHA compliance, and diversity

management.

Executive Director of Operation

CareOne, MA 2014- 2017

- Managing and operating facilities with high Qmix census.

- Interpretation of company mission and vision to meet the company goals and objectives

- Ensure goals and objectives create value for our customers and shareholders

- Leading the development and implementation of strategic plans to maximize and to

improve the quality, safety, & value of patient care services.

- Improvement in quality Measures and standard of care

- Explore ways to increase revenue by emphasizing on services and effective documentation

of reimbursable services

- Recruitment and management of 125 or more personnel in the facility

- Preparation and Running of the facility Budget

- Improved occupancy from 80% to 90%

- Reduction in re-hospitalization Rate (within 30 days) to 14%

- 10 -20% improvement in Medicare and Medicaid benefit rates -

- Coordinating activities for sales & marketing departments.

Executive Director of Operation

Kindred Nursing and Rehabilitation Center, MA 2011- 2014

- Managing and operating 111 Medicare and Medicaid certified beds

- Good annual survey with only four deficiencies

- Improved occupancy from 80% to 90%

- Improved relationship with referral sources

- 10% reduction in re-hospitalization within 30 days

- 25% improvement in customers who would recommend us to others post stay

- 15 % reduction in employee turnover

- 10 -20% improvement in Medicare and Medicaid benefit rates

- Improvement in standards of care.

Director of Nurses

Kindred Transitional care and Rehab, MA. 2009 – 2011

- A 142 certified Medicare /Medicaid facility

- High occupancy greater than 98%

- Good clinical outcome including deficiency free survey

- No deficiency on self reported incidents

- JCAHO certified facility

- Had a deficiency free JCAHO survey

- Interact 11 compliant

- Two sub acute units with a total 80 bed capacity

- Less than 15% re-hospitalization within 30 days

- High acuity care including,

o respiratory care,

o New Tracheotomy care,

o Complex wound care

o Ortho patient,

o IV Med administration,

o IV Lasix and Solumedrol administration

o Complex Medical care including

TPN

PPN

IV line insertion

Central line, Mid line care

Tunneled central line Port access

Assistant Director of Nurses 2008 - 2009

Kindred Nursing & Rehab- Newton and Wellesley Alzheimer Center, Wellesley, MA

Staff and Charge Nurse, Step down CCU and MedSurg/ Telemetry 2002-

2008

UMass Memorial Hospital, Worcester, MA

Polysomnograph Technician 2 000 -

2002

Saint Vincent Hospital, Worcester, MA

Personal Care Assistant 1 998 - 1999

Whitney Place Assisted Living, Westborough, MA

Departments Supervisor 1994 - 1996

Saket General Hospital, Iran

EDUCATION

Master of Health Administration with a concentration in Health Informatic 1/2021

University of Phoenix, AZ

Registered Nurse Licensed 2001

Commonwealth of Massachusetts

Bachelor of Science in Nursing 1993

Azad University, Mashhad, Iran

CERTIFICATION

- Certified Nursing Home administrator

- Registered Nurse (BSN)

TECHNICAL PROGRAMS

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Data Entr y

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