Deepika Gurram adlopb@r.postjobfree.com

SALESFORCE ADMIN/BUSINESS ANALYST 650-***-****

Fremont, CA (Willing to relocate) https://trailblazer.me/id/dgurram3 Summary:

● Certified Salesforce administrator(201), an enthusiastic collaborator with strong motivation, leadership and communication skills having 3 plus years of Salesforce Administrator/Business Analyst experience.

● Acted as a liaison between the Client Project Managers, End Users, Offshore Team

(Managers/Developers/QE) and the Development Team.

● Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, enhancements, testing, and deployment.

● Experience with Agile software development (Scrum, Kanban) ceremonies like Sprint Planning, Stand Up’s, Retrospectives. Created Epics, Stories and participated in backlog grooming.

● Experience with various Salesforce standard Objects/entities such as Accounts, Contacts Campaigns, Cases, Opportunities, Leads, Knowledge, Orders, Products, Price books, Forecasts, Territories, User, Reports and Dashboards.

● Proficient in dealing with functionalities related to Community Cloud, Einstein Analytics Cloud, Marketing cloud, Sales cloud, and Service Cloud.

● Experience in creating reports, dashboards and narrating stories to aid the managers to reach a conclusive strategy

● Hands on experience in Data management techniques like Cleaning data, creating duplicate and matching rules, exporting and importing data.

● Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

● Expert in handling SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.

● Very good at interpersonal skills, with good technical background, ability to complete the task within the time bounds.

Professional Experience

KJ Info

Application Support Analyst/Salesforce Administrator October 2020 - Current

● Interacted with various business team members to gather the requirements and documented the requirements.

● Created various Reports (summary reports, matrix reports, pie charts,and dashboards) and Report Folders to help managers to effectively use Salesforce as a sales tool and set up various Dashboards and Reports for different user profiles.

● Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.

● Worked extensively on creating and cloning different profiles for users to give them required access level based on CERD field level access.

● Provide deployment, training, and change management support to business users.

● Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds

● Supported teams with Test cases, Test plan, Test Document and Test scenarios.

● Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

● Involved in Accounts Merging, maintaining Public Groups, downloading and deploying managed packages

● Monitor new Salesforce released features and functionality to provide recommendations for processes.

Client: Salesforce, San Francisco, CA January 2020 - July 2020 Business Analyst/Salesforce Administrator

● Worked with Project Management and Development teams on new product roll-outs and product enhancement releases

● Identifies and documents issues and risks in a timely manner and presents to PM for mitigation planning

● Managed and monitored data integrity and security.

● Created workflow rules and defined related tasks, email alerts, and field updates.

● Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.

● Created various profiles and configured the permissions based on the organizational hierarchy requirements.

● Experience in developing and testing Visualforce pages and LWC components.

● Used field level security along with page layouts to manage access to certain fields.

● Handful Experience in setting up user profiles, permission sets, roles and organizing hierarchies and security models.

● Experience in using version control tools like GIT and Perforce for code deployment for main and patch releases.

● Experience in using Jenkins and running the jobs as part of CI/CD pipeline.

● Used the sandbox for development, testing, creating change sets and migrating to the production.

● Experience with testing using iOS and Android virtual device simulators and matrix testing for OS versions

● Investigated critical issues by gathering logs from Splunk for root cause analysis

● Involved in cross browser testing to certify the sales app and have good understanding of DOM

● Well organized in creating JIRA tickets using bug templates and assigning appropriate priorities.

● Develop and conduct training sessions, and create and update training materials Client: Salesforce, San Francisco, CA July 2017- July 2019 Business Analyst/Salesforce Administrator

● Worked with stakeholders in gathering requirements for product enhancements for every major release.

● Assisted project manager in tracking the project completion

● Maintain documentation for Analytics applications and ensured the document is kept up to date throughout the lifecycle

● End to end support (requirements gathering, org setup, development and test cases) for various apps like Adoption Analytics, B2B Commerce (Pardot), Retail Banking Analytics Financial Advisor Analytics(Financial Service Cloud), Pricing Analytics & Quoting Analytics (Salesforce CPQ), Field service Lightning Analytics(FSL), Healthcare Analytics

(Health Cloud), Sales analytics (Sales cloud), and Service analytics (Service cloud).

● Customized Salesforce.com fields, page layouts, record types, list views, validation rules and queues.

● Experience in creating workflows, process builder, triggers and flow.

● Examine time-based workflow and Scheduled APEX queues

● Experience in building dataflow jobs(ETL), lens and dashboards for critical KPIs.

● Used custom tools like apex data loader for handling the data for insertion, update & deletion.

● Created datasets recipes using CSV files, Analytics connectors for excel, local, external data and Recipes.

● Experience in Salesforce. com development involving creation of custom objects and fields and their relationship with standard objects.

● Worked with Engineering, Product and Operations teams to collect necessary information to assure QA coverage.

● Supported teams with release sign off testing in different environments like Staging, UAT and Production

● Validated quality and correctness of the dashboards by using SOQL & SAQL queries

● Performed RESTful API Testing using workbench

● Helped team with Mobile testing on Einstein Analytics and Salesforce1 apps in IOS and Android devices.

● Supported several customer cases for Adoption app related to managed package and analytic logs.

Skills:

● CRM Salesforce, ActiveCampaigns

● Methodologies Agile, Scaled Agile (SAFe), Waterfall

● Project Tracking Tools: Asana, Jira, Confluence, GUS

● Data Management Tools Import Wizard, Dataloader, Dataloader.io

● BI Tools: Tableau CRM/Einstein Analytics(Wave), Tableau

● Applications: MS Word, MS Excel, MS PowerPoint, MS Visio, Quip

● Operating Systems: Windows, Linux, Mac

● IDE: Force.com, Eclipse

● Programing: Apex, SQL, SOQL, SAQL,T-SQL, MySQL

● Version control: GIT, Perforce

● RDBMS: MySQL, SQL server

● Salesforce Platform: SaaS, Profiles, Workflows, Email Alerts, Fields and Relationships, Salesforce Classic, Salesforce Lightning, Flow & Process Builder, Reports, Dashboards, Custom Objects, Role Hierarchy, CPQ, Assignment Rules, Approvals, Account Management, Opportunity Management, Case Management, Lead Management, Territory Management, User Management, Record Types and App exchange Education:

● Master of Business Administration, May 2020. GPA-3.82

● Master of Science in Computer Science, Dec 2016 GPA-3.76 Certification:

Certified Salesforce Administrator (201)

Salesforce SuperBadges :

• Security Specialist

• Selling with Sales Cloud Specialist

• Lightning Experience Reports & Dashboards Specialist

• Business Administrator Specialist

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