WORK EXPERIENCE

Customer Service Administrator

Aurora Defense Group - Aurora, IL

April 2019 to July 2020

• Managed customer accounts

• Created and conducted customer service surveys

• Collected and documented orders

• Responded to inquiries and issues

• Basic accounting

• Monthly reports

Lead Customer Service Representative

Midwest Warehouse and Distribution Center - Naperville, IL April 2015 to April 2019

Guaranteed positive customer experiences and resolved all customer complaints. Trained new employees. Cross-trained and provided back-up for other customer service representatives when needed. Accurately logged all daily shipping and receiving orders. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Run reports and inventory in WMS Synapse. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

LAURIE

SMITH

Montgomery, IL 60538

adlopa@r.postjobfree.com

630-***-****

• Integrity - Driven, focused on Employer/Client Satisfaction

• Highly motivated professional with 25 years of Customer Service/Office Support/Event Planning experience with a proven track record, enjoying increased responsibilities and strong client relationships. This is a direct result of dedication, driven by a passion and genuine enthusiasm for the business world.

• Teamwork and value-added approach to customer service.

• A unique business relationship style that is direct but personable, aggressive but not intimidating.

• Artistic and flexible.

CORE STRENGTHS

• Invoice Processing

• Excellent Client Relations

• Courteous Demeanor

• Strong organizational skills

• Seasoned in conflict resolution

• Customer Service Expert

Temporary Receiving Clerk

Unistaff - Custom Culinary - Oswego, IL

September 2014 to April 2015

Perform data entry duties into operational systems and perform inventory control on all activities related to warehouse operation, shipping/receiving. Verified orders where filled correctly. Prepare shipping documents for products scheduled to ship (i.e., Fed Ex, UPS). Involved in everyday logistics. Temporary Customer Service Representative

Follet, Inc - Aurora, IL

April 2014 to September 2014

Answered telephone inquiries from customers and stores regarding the status of their order. Handled a high influx of inbound calls within a dynamic call center environment. Responded to customer inquiries and requests and resolved issues efficiently and professionally. Interacted with customers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Exercised strong interpersonal communication skills with customers and department personnel. Accepted assignments with an open, cooperative, positive and team-oriented attitude. Met and exceeded monthly quality, monitoring and adherence goals. Office Manager

ERC of Chicago - Montgomery, IL

February 2013 to September 2013

Design and implement office policies and procedures. Conduct orientation of new staff members. Manage internal staff relations. Prepare operational reports and schedules to ensure efficiency. Maintain office budget. Maintain bookkeeping system. Prepare monthly financial reports. Process accounts receivable and accounts payable. Follow up on overdue accounts, perform account reconciliations. Manage petty cash. Fund Collector

Carpenter's Pension Fund of IL - Geneva, IL

October 2010 to November 2012

Oversaw all aspects of collecting union dues from employers on behalf of employees. Collected over $2 Million in past due amounts. Built relationships to develop trust and find solutions to help meet financial obligations. Conducted follow up calls to collect past due payments. Prepare reports and present to Board of Trustees. Work with attorney to prepare documents for legal action when necessary.

Administrative Assistant to Regional Director

Learning Point Associates - Naperville, IL

May 2006 to September 2008

Document internal and external meeting notes and other pertinent information and distributed to team members via paper- base or electronic distribution. Created clear, accurate and professional written communication for paper-based or electronic distributions

Created and delivered informal spoken messages and formal presentations that address audience needs and achieved desired results. Use facilitative communication and processes, either as meeting facilitator or participant, to make the best use of meeting time.

Established, built and maintained internal and external client relationships. Provide support on day-to-day basis for center's information and management processes including, but not limited to, scheduling meetings for the director and center staff, support in preparation of reports, presentations, preparation and processing of travel arrangements, and coordination with center service areas. Supported in arranging logistical needs and meeting materials, obtaining hotel rooms and meeting facilities.

EDUCATION

American Institute for Paralegal Studies

1995

SKILLS

• WMS (4 years)

• MS Office (10+ years)

• Outlook (10+ years)

• scheduling (10+ years)

• travel arrangements (7 years)

• CSR

• Customer Care

• Customer Service

• Call Center

• Customer Support

• Document research (2 years)

• Bilingual

• Warehouse Distribution Experience

• Data entry

• Time management

• Interviewing

• Supervising experience

• Microsoft Excel

• Logistics

• Typing

• Microsoft Office

CERTIFICATIONS AND LICENSES

Paralegal

Driver's License

ADDITIONAL INFORMATION

SKILLS

Administrative, Management Skills, MS Office Suite, Outlook, Organizational, Scheduling, Travel Arrangements, Written Communication, Cadre, Synapse

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