Chemical Engineering Manager
Resume:
C O N TACT
adlomi@r.postjobfree.com
** **** ********, ******* ****, 7941
S K I L L S
Systems: Platform, ZenDesk, D-pay,
ZohoDesk, Zoho Books, AgentWorkbench,
SAP, Microsoft Office,Live Web chat
Administrative tasks (3 years)
Customer Success (4 years)
Complaint handling and escalations (2
years)
Knowledge base article creation and training
modules (2 years)
Statements and Billing (3 years)
Reporting (3 years)
Mentoring and coaching (2 years)
R E F E R E N C E
- "HouseMe Rentals"
Network Manager
adlomi@r.postjobfree.com
- "WNS Global Service SA"
Quality Control Manager
adlomi@r.postjobfree.com
Alfonso Guezo - "WNS Global Service SA"
Team Leader
adlomi@r.postjobfree.com
- "Consol Glass (PTY) LTD"
Melting Furnace Manager
adlomi@r.postjobfree.com
INSAAF ABDERASIET
E X P E R I E N C E
HouseMe Rentals
August 2020 - Currently employed
Helper Network Officer
Ensuring an excellent level of customer service is maintained at all times
Managing a network of high-quality contract workers Building and managing relationships with service providers Quality control of work done by HouseME Helpers and service providers
Systems training of HouseME Helpers and oversight of allocated task fulfilment
Creation of training modules
Payment oversight for HouseME Helper network
Frontline communications
Maintaining a point of contact for HouseME tenant and landlord clients via phone and email
WNS Global Service SA - Prodigy Finance campaign
January 2019 - July 2020
Lead Quality Assessor
Process creation and content creation for online help guide Complete daily Quality Assessing
Complete daily administrative tasks and ad-hoc duties Provide coaching for telephone etiquette and soft-skills, as well as complaint handling
Daily face-to-face zoom meetings with clients and reporting Track quality scores and capture relevant data
WNS Global Service SA - Prodigy Finance campaign
March 2018 - December 2018
Lead Customer Services Representative
To solve tickets that meet SLA’s and Quality standards by handling international student's loan process and budget queries on emails, calls and web chats
Help guide article creation
To generate interest in our online product
Complaint handling and escalations
Ensuring that queries are dealt with in a way that pushes first contact resolution
WNS Global Service SA - British Gas campaign
October 2016 - February 2018
Senior Customer Services Associate
To handle incoming calls from U.K based customers which included complaints and billing queries
To generate sales of online products and services - Gas and Electricity as well as Carbon monoxide detectors
Complaint handling and dealing with irate customers Assistant managing (2IC)
Consol Glass (PTY) LTD
January 2015 - December 2015
Laboratory Technician: Chemical Engineering
Administrative Duties – Creating and updating spreadsheets, Report writing, Data development, Trending and Reporting
(Excel, Word)
To monitor glass composition and assess quality to the best- known process parameters
E D U C ATION
Cape Peninsula University of Technology
2016
National Diploma: Chemical Engineering
Contact this candidate