Customer Service Office
Resume:
To whom it may concern
As a highly organized and efficient professional with comprehensive reception and general administrative support experience, along with exceptional interpersonal and time management abilities, I am prepared to significantly contribute to your companies goals and objectives in this position.
My background includes providing key office support while greeting and scheduling customers and maximizing efficiency and productivity. From managing multi-line phone systems and resolving customer inquiries to scheduling appointments and providing outstanding customer service, I excel at prioritizing tasks, collaborating with staff, and implementing highly effective organizational processes. Highlights of my experience include:
● Performing diverse receptionist responsibilities—including phone management, correspondence, and scheduling—while ensuring optimal efficiency.
● Handling high-volume phone lines, efficiently and accurately routing customer calls each day.
● Greeting customers upon office arrival, ensuring prompt attention and providing consistently outstanding customer service.
● Demonstrating a solid commitment to providing excellent support within fast-paced environments to facilitate achievement of organizational success.
● Excelling at balancing multiple tasks while providing top-level organization and communication skills.
My skills in reception position me to excel in this role, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome. Thank you for your consideration; I look forward to speaking with you soon.
Sincerely,
Antoinette Horn.
Antoinette Horn
adlolr@r.postjobfree.com
Polokwane, Limpopo
Married - Two dependents
740-***-**** 087
English, Afrikaans
Driving License - Code EB
CAREER HISTORY
- 1994 to 2020
2005- Safari Taxidermy
2020 Position Held - Receptionist
Duties
● Greet clients and visitors with a positive, helpful attitude.
● Assisting clients in finding their way around the office.
● Announcing clients as necessary.
● Helping maintain workplace security by issuing,
checking and collecting badges as necessary and
maintaining visitor logs.
● Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
● Preparing meeting and training rooms.
● Answering phones in a professional manner, and
routing calls as necessary.
● Assisting colleagues with administrative tasks.
● Performing ad-hoc administrative duties.
● Answering, forwarding, and screening phone calls.
● Sorting and distributing mail.
● Hiring, managing and developing the junior
administrative team.
● Provide excellent customer service.
● Scheduling appointments..
2000- Telkom SA
2005 Position Held - Technical Officer
Duties
● Coordination of panels and devices required to repair Telkom, Vodacom, MTN and Cell C errors on a special computer program.
● Reporting to management and performing
secretarial duties.
● Processing, typing, editing, and formatting reports and documents.
● Filing documents, as well as entering data and
maintaining databases.
● Liaising with internal departments and
communicating with the public.
● Directing internal and external calls, emails, and faxes to designated departments.
● Arranging and scheduling appointments, meetings, and events.
● Monitoring office supplies and ordering
replacements.
● Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings.
SKILLS & ATTRIBUTES
● Organizational and time
management abilities
● The ability to work under pressure
and to multitask
● Attention to details and accuracy
● Working independently and in a
team
● Project management and deadline
orientation
● Communication and people skills
● Computer proficiency
● Leadership
● Problem-solving orientation
● Teamwork
EDUCATION & TRAINING
Pietersburg Technical College
● N4 National Certificate
● Subjects
Typing (40 wpm)
Office Practice
Communication
Computer Practice
Hoërskool Hans Strijdom
● Grade 12 / Matriculation
● Subjects
Afrikaans First Language
English Second Language
Biology
History
Typing 40 wpm
Home Economics
Information Technology
● CBS Network Management
● Pastel Partner & Pastel Payroll
● Microsoft Suite
Word
Excel
Powerpoint
Explorer
1994- Telkom SA
1995 Position Held - Technical Assistant
Duties
● Answer incoming calls, greeting callers, providing information, transferring calls and/or taking
messages as necessary.
● Route emergency calls appropriately.
● Page individuals to inform them of telephone calls, using paging and interoffice communication
equipment.
● Relay and route written and verbal messages.
● Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and
sorting mail.
1994- F & R Brokers
1994 Position Held - Receptionist
Duties
● Greet visitors appropriately
● Determine visitor needs in a professional manner
● Maintain visitor register
● Offer refreshments to visitors where appropriate
● Direct visitors to correct person
● Ensure back up when absent from reception desk
PRACTICUM EXPERIENCE
● Expertly performing a variety of administrative
operations, including document processing, database management, billing / invoicing, and scheduling.
● Demonstrating unparalleled dedication to providing outstanding administrative support for fast-paced
senior management teams while streamlining
operations and achieving organizational success.
● Excelling at balancing multiple tasks within
deadline-driven environments while providing
top-level organization and communication skills and improving operational systems.
CHARACTER REFERENCES
● Safari Taxidermy
Riana Ligthelm
● Telkom SA
Ockert Fourie
Contact this candidate