service coordinator/technician

Enrico O. Buenavides Jr.

Email add: ******************.**@*****.***

Mobile number: 052-***-****

Visa status: visit

Availability: April 2021

UAE Driver’s License: manual & automatic

CAREER OBJECTIVE

To find a fulfilling position where I can apply my skills, knowledge and accumulated experiences. An achiever.

PROFESSIONAL SUMMARY

An accomplished Supervisor/Coordinator/Head of service in-charge/service technician/Admin. Support with a successful track record of providing essential details from actual work that provides the management necessary on hand information for immediate action. Fast learner and achiever. SKILLS

Team leadership

Customer/client relation

builder

Computer Literate

Negotiation/bargaining

Clerical Skills

Machine repair, troubleshooting

Service reports

Correspondence

Pre delivery inspection (PDI)

Spare parts order

Preventive maintenance

Uploading data on the system

Delivery of Items/materials,

machines to location.

Demo/Training staffs

Knowledge on diesel/petrol

engine, hydraulics and electro-

mechanical, pneumatics &

electric motors.

ACHIEVEMENTS

• Better customer relation.

• Cutting down on expenses /items/materials/services/lead time for purchase.

• Marketing the Machines/maintenance services and products through the internet and actual visits to prospect clients

• Quicker service response.

WORK EXPERIENCE

11/2020-present Service Coordinator

(Cleaning Machines, Cleaning Chemicals and Consumables-to be disclosed)

Coordinating and maintaining email communications with clients.

Visiting clients sites for service advice.

Visiting clients for machine repair, AMC, etc…

Service advice for client machineries.

Demo for machineries.

Repair and maintenance of client machineries.

Sales and marketing during free time.

Collection and Submission of documents.

Banking transaction for company

08/2020-11/2020 Delivery Associate & Sales representative Shine Delivery Services

Delivery of Items

Customer relation

Visit to prospect clients

Cash collection

Invoicing and receipt issuance

Use of map application

Route planning and distributing to other staff

Mileage checking

05/2019-08/2020 Admin. Support

Disclosed Company (not related to technical works) Activities as an Administration Support

• Reception duties (Receiving calls and transferring it to the correct department via telephone system.

• Receiving Stocks delivery.

• Receiving applicants and direct them to the corresponding managers/dept.

• Receiving documents for the company.

• Sourcing for supplier for stocks, materials, decors.

• Banking activities such as encashment, deposit, statement request. (Assigned as bearer for the company)

• Payment of rentals, services, suppliers.

• Distribution of documents to employees on all 4 branches.

• Collection of documents to all 4 branches.

• Invoice preliminary checking for branches’ petty cash and services acquired.

• Distribution of petty cash on all 4 branches.

• Liaise for company supplier and service provider.

• Carry out activities mentioned above (Admin. Support activities) by using a vehicle and driving it to the designated location when it is applicable.

• Delivery of pre-arranged (packed and boxed by store keeper) consumable stocks from warehouse to all 4 branches.

• Ferry staffs on emergency or urgent situations.

• Report and carry out vehicle maintenances as needed. Ensure the safety of stocks and staffs being ferried.

01/2019-04/2019 Service Coordinator

Al Sahara Heavy Machinery & Equipments Repairing- Dubai

• Initiated to improve technician staff skills.

• Updated the workflow and chain of command.

• Oversee actual execution of work.

• Improvement on market visibility.

04/2017-09/2018 Service Department head/Senior technician Eurotek Cleaning Equipments LLC- Al Quoz Industrial Area, Dubai

• Improved field service response resulting to a more confident sales dealings for the salesmen.

• Directed junior technicians to improve work results.

• Directed cleaning staffs for training.

• Improved demo results.

• Better customer satisfaction and sales results.

Types of activities & machineries handled in Eurotek Cleaning Equipments LLC

• Building and Residential Cleaning procedure.

• Demo of cleaning chemicals & corresponding machineries.

• Training of cleaning staff to handle all types of cleaning materials and operate machineries.

• Checking & Evaluation of cleaning results.

• Ride-on Scrubber drier Machines.

• Sweeper Machine (Battery Operated & internal combustion w/ hydraulic system) Walk behind Scrubber Drier Machines.

• High pressure Machines.

• Industrial Vacuum Machines.

• Injector extractor Machines.

• Carpet Cleaning Machines.

• Single Disc Scrubbing/polishing Machine.

• Water fed pole Machine (window cleaning machine) Marble polishing Machines Wet and Dry vacuum Machines.

• Dosing Pumps

• Diffuser Machine (Scent)

10/2014-11/2016 Supervisor in Maintenance Department. SIGMA FACTORY FOR STEEL PRODUCTS-Dubai Industrial City

• Implemented of Machine Breakdown Reports to Maintenance Personnel and its records.

• Slashed maintenance cost by a minimum of 15%.

• Created and maintained Spare Parts inventory resulting to lower purchasing quantity.

10/2012-10/2014 Overall Technician/ in-charge in Machineries Section. Al Jedar Trading and Machineries Industrial-Area 15, Sharjah, UAE

• Gained manufacturer’s trust to extend warranty.

• Increased after sales service visibility resulting to a higher product price value.

• Evaluation and investigation if the machine were tampered or abused thus voiding warranty.

04/2009-09/2012 Service Coordinator/Foreman in Service Department. Ghantoot Road Contracting Establishment-Al Ruwais, Abu Dhabi, UAE

• Slashed down time of vehicle preventive maintenances by 10 %.

• Directly monitored documented preventive maintenances.

• Provided service advice and recommendations for corrective repairs. 04/2008-04/2009 Mechanic/Technician in Field service sect./ Engine Rebuild and Jack Hammer Section. Al Wasit Heavy Equipment Establishment-Sharjah, UAE

• Provided the Section Head the written service reports from field.

• Repaired components and performed under warranty after sales complains.

• Evaluation and investigation if the machine were tampered or abused thus voiding warranty.

07/2007-04/2008 Lead Mechanic on Engine modification. Underpressure Garage (Engine modification and Bodyworks)-Sharjah, UAE

• Leading mechanics for engine preparation for modification, trouble shooting, installation and Engine analysis.

• Trouble shooting and service advice.

• Orderliness and equipment maintenance.

01/2006-02/2007 Work shop in-charge and buy and sell agent. JDL TRADING (Partner)-Philippines

• Established and provided customers.

• Improved the company from buy and sell to a full workshop. 01/2002-01/2005 Work shop in-charge

E.M. MOTOR WORKS (Family Business)-Philippines

• Successfully maintained customer’s expectations.

• Increased customers by 20%.

• Gained annual maintenance contracts.

EDUCATIONAL BACKGROUND - COLLEGE

1991 – 1993

Far Eastern University

Bachelor of Science in Commerce

VOCATIONAL

September 9, 1997

PHILSKILLS – Manila, Philippines

General Automotive

OTHER TRAINING

Safety Awareness Training (Gas cylinder handling and Fire Fighting) SIGMA FACTORY FOR STEEL PRODUCTS Saih Suhaib 3, 4th R/A, Opp. of DEWA Subs

Civil Defense Academy Al Aweer

July 17, 2016

Safety Awareness Training for Supervisors

Ghantoot Camp, April 2011

Abu Dhabi, UAE

Engine Modification

ARP Workshop, October to December 2007

Al Aweer, UAE

Call Center Agent

New Field International, Makati Philippines

July 15, 2007

NMYC Leadership Training

Manila Philippines, December 2, 1997

AUTOCAD 2D

Al Rolla Computer Institutes – December 2012 to February 2013 Sharjah, UAE

PERSONAL INFORMATION

Date of Birth: March 7, 1974

Citizenship: Filipino

Contact this candidate