PHASE *C BLK ** LOT * DECA HOMES TACUNAN

DAVAO CITY PHILIPPINES 8000

Mobile Phone: 097********

Email: adlo6k@r.postjobfree.com

OBJECTIVES

To work in a company where I can apply my knowledge and further enhance my skills as well as to serve the company and its clients with utmost sincerity and dedication. 13 year’s work experience in abroad &1 year as a technical coordinator in Philippines. Able to work as an independent and team environment, able to handle multitasking with high proficiency experience training individual in system operation and customer service and Self-started highly motivated. SKILLS

Leadership Adaptable

Time Management Creativity

Customer Service Handling Pressure

Computer Troubleshooting Networking Installation

Software Installation Problem Solving IP Cam

EMPLOYMENT HISTORY

HUAWEI, UNITED ARAB EMIRATES

COMMERCIAL ADVISOR, JAN 2015-AUG 2020

Supporting in planning activities and helped in commercial expansion goals

Directed the public relations management in liaising with external associates advertisers and brokers

Guided the departments in planning their activities and achieving their departmental goals

Participating in planning and policy making meeting and advising on setting long term and short term goals

Coordinating with the marketing department on promoting company’s product and enhancing reputation of the organization

LENOVO, UNITED ARAB EMIRATES

SALES REPRESENTATIVE, AUG 2010- JAN 2015

Inform customer (explain/introduce a product to the customer and understand his/her needs)

Sell (I will meet the goals set by the company through selling their products)

Maintaining the display clear and in good condition

Maintaining a good customer service and relationship, finding new ways to promote the old product and coming up with the fresh idea

Handle the tasks of assisting sales staff/store

Manage in processing and replenishing merchandise AL OTHAIBA LLC, UNITED ARAB EMIRATES

TECHNICAL SUPPORT, AUG 2007- AUG 2010

Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds. They listen to descriptions of customer issues and determine how and if they can be fixed

Troubleshoot. Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems

Submit Service Requests

Maintain Database. Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise

Keep logs of all calls answered and addressed, including dates and times

Respond to emails and online chat requests for technical support CDRKING, DAVAO CITY PHILIPPINES

TECHNICAL COORDINATOR, JUNE 2006- JULY 2007

Supervising and coordinates activity of the technical support and provide basic training to all the staff

Responsible of determining issue tracking mechanism, prepare correspondence and takes a dictation

Prepares notice for technical to repair or replace the item, Answer telephone and personal inquiries

Assemble, diagnose and troubleshoot computer hardware and also the network connection problems

Do a monthly report for all they needs

EDUCATIONAL ATTAINMENT

UNIVERSITY OF MINDANAO, DAVAO CITY

BACHELOR of Science in COMPUTER ENGINEERING, 2006

Computer and Internet Literate, specialize in areas like digital systems, operating systems, computer networking and software

BOSTON NATIONAL HIGH SCHOOL, BOSTON DAVAO ORIENTAL- 2000 BOSTON ELEMENTARY SCHOOL, BOSTON DAVAO ORIENTAL- 1996 REFERENCE

NAME MOBILE OCCUPATION

Stefanny Tismo 090******** Team Leader

Joy Cruzephine Origenes 092******** Admin Staff Officer Janeth Catulong 092******** Business Woman

I hereby certify that the above information is true and correct to the best of my knowledge and belief. GRACIEL LOU P. MANOG

Applicant

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