SOPHIE VALERIO

GREENVILLE, SC ***** • 603-***-**** • adlo54@r.postjobfree.com

PROFESSIONAL SUMMARY

BILINGUAL CONTINUOUS IMPROVEMENT MANAGER with extensive experience in project management, cost saving initiatives, lean processes, and team building, leveraging subject matter expertise in numerous industries to drive organizational improvements at the system and individual level. Dedicated change agent utilizing Shingo model, Kaizen events, DMAIC methodology, and data-driven strategies to streamline workflows and reduce costs while maintaining high quality operations. Inspirational leader employing motivational tactics and interpersonal communication skills to develop trust with team members while empowering employee growth, building cohesive teams that achieve objectives on time and under budget. AREAS OF EXPERTISE

Continuous Improvement

Change Management

Lean Six Sigma

Quality Management

Cost Saving Initiatives

Team Building

Project Management

Process Improvement

Training & Development

SELECT ACHIEVEMENTS

Overhauled internal management systems, transitioning plant from Quality Management System to Integrated Management System and releasing 150 new processes in one year, utilizing change management knowledge to create standard operating procedures and integrate the refurbished system.

Consulted clients across multiple industries in change management and continuous improvement, instituting organizational development by implementing system adjustments and solution-focused behaviors; additionally, delivered effective leadership coaching.

Oversaw a high-visibility nationwide project, spearheading data analysis, managing profit and loss (P&L), and designing structure of automated system to ensure efficient interfacing between customer and internal database; provided training in new system across all locations. PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Charter Communications – Charlotte, NC 2020 – Current Manager, Business Process Improvement & Reengineering

Led team and managed analyst for high visibility customer focused project resulting a few months Return on Investment (ROI) and millions in profit.

Discovered and defined new process improvement opportunities for continued growth of the team.

Mapped processes, identified pain points and opportunities, analyzed data, and created financial models.

Designed Lean Six Sigma curriculum to train cross functional groups of analysts, managers, and executives, and coached individuals to apply learnings for their improvement projects. Huntington Solutions – Greer, SC 2018 – 2019

Integrated Management System Quality Manager

Managed three shifts with up to 10 direct reports, training teams, conducting management reviews, and directing quality checks to safeguard compliance with Integrated Management System.

Initiated Kaizen events for inspection processes, creating two separate inspection lines to improve working conditions and boost facility efficiency.

o Utilized flow and visual management proficiencies to craft a more economic workflow, improve safety, and double inspection capacity.

Conducted data analysis on labor efficiencies and workflow in secondary operations, eliminating several inspections to curtail costs and slash labor needs by 30%. SOPHIE VALERIO adlo54@r.postjobfree.com

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS CONTINUED

Consistently buoyed employees by switching shifts to interface with different personnel regularly and understand concerns, introducing monthly meetings to improve collaboration and build cohesive team. o Maintained high employee retention due to providing consistent support with difficulties.

Devised KPIs for different metrics and roles, supporting employees in understanding comprehensive objectives and ensuring adherence to best practices in order to meet and exceed goals.

Led customer relations as quality contact, employing interpersonal communication, problem solving, and conflict resolution abilities to resolve issues efficiently and attain customer satisfaction.

Mentored numerous employees and managers in plant engineering and data analysis, utilizing quality management subject matter expertise to bolster quality improvements across IATF-certified organization. Goodwill of South Florida – Miami, FL 2015 – 2018

Continuous Improvement Manager

Spearheaded strategic changes across 35 stores and 40 donation centers, collaborating with executives, managers, employees, and customers to devise process improvements that expedited operations.

Significantly bolstered inventory management by leveraging visual management expertise to streamline logistical workflows from the backroom to shipping and delivery while improving inventory accessibility.

Developed operational database, enabling real time analyzation of donation entries to enhance visibility and maintain precise inventory knowledge; increased inventory accuracy by 30%.

Implemented Kaizen events at several locations to stimulate engagement of process employees and managers, creating new layouts, eliminating waste, improving safety, and increasing efficiency.

Orchestrated over 12K hours of training on newly implemented ISO 9001 compliant systems, utilizing consulting and change management experience to instruct employees on best practices and standard operating procedures while providing leadership training for managers to ensure correct implementation. AEC, LLC – Greenville, SC 2012 – 2015

Director of Quality

Implemented project management plan for doctoral thesis as consultant, supporting the integration of an EPICOR system and devising standard operating procedures to create 20% labor savings in one month and reduce labor variance by 40% over four months.

Overhauled processes by employing a behavioral model, DMAIC methodology, and FMEA tactics to spearhead Six Sigma improvements, stimulating improved efficiency and mitigating losses. WellTastic LLC – Greenville, SC 2006 – 2012

Consultant

Supported growth and continuous improvement of both businesses and individuals across a variety of sectors and position titles, employing well-rounded experience to provide leadership coaching, strategic planning, and goal setting for numerous organizations.

Functioned as adjunct faculty at National Graduate School, instructing in quality systems management and statistics at undergraduate and graduate levels and spearheading successful student projects as effective project manager.

Developed organizational development tool and implemented at AEC LLC, bolstering efficiency and reducing costs; attained profits in three months after years of losses, earning Presidential scholarship for Doctorate. Timken, Inc. – Lebanon, NH 2005 – 2006

Senior Engineer

Spearheaded transfer of multimillion-dollar product lines across states for aerospace program, leveraging project management expertise to complete relocation on time and within budget.

Leans Six Sigma Black Belt customer point of contact for issue resolutions. EDUCATION, PROFESSIONAL TRAINING, & PROFICIENCIES

Doctor in Business Administration, Higher Education Leadership & Innovation: American Meridian University Master of Science (MS), Quality System Management: National Graduate School of Quality Management Master of Engineering (ME), Mechanical Engineering: Ecole Nationale d’Ingenieur de Tarbes Certifications: Lean Six Sigma – Black Belt. Professional Leadership Coach. Fluent in English and French

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